Bertera Subaru of West Springfield
Customer Reviews of Bertera Subaru of West Springfield
Great Sales Consulant Keith Goldsmith
byon 12/15/2023
Bertera was the first place I visited to buy a new car. I was so impressed with Keith Goldsmith, I did not look anywhere else. He answered all my questions, gave my husband and me privacy when we were discussing the car. He went over the car in detail. I did buy a new car from him and Keith invited me to come back if I had any more quesitons about the screen etc. I did go back, he helped me with all my questions and again stated if I needed to come back again it would be fine .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Sales Consulant Keith Goldsmith
byon 12/15/2023
Bertera was the first place I visited to buy a new car. I was so impressed with Keith Goldsmith, I did not look anywhere else. He answered all my questions, gave my husband and me privacy when we were discussing the car. He went over the car in detail. I did buy a new car from him and Keith invited me to come back if I had any more quesitons about the screen etc. I did go back, he helped me with all my questions and again stated if I needed to come back again it would be fine .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Salesman!
byon 12/01/2023
I cannot thank Keith enough for my wonderful experience with Bertera Subaru! He is largely the reason I had an overall positive experience with the sales process despite a few mishaps with the expected timeline. He was accessible, flexible, professional, and friendly! Even though he was busy when I met him in person, he maintained a kind and friendly demeanor. Come talk to Keith if you're thinking of purchasing a car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 07/24/2023
The car is awesome and all the folks at Betera were fantastic...very attentive and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lease Car
byon 03/06/2023
We decided to lease a Subaru Outback Limited Edition! The process was very easy and we recieved the car within two days!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
My experience with Bertera!
byon 12/27/2022
My dealer was very friendly and took his time explaining everything that I need to know.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/09/2022
Excellent service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/09/2022
Staff was very helpful and informing
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car purchase
byon 09/10/2020
Buting a new car is always stressful. They kept it to a minimum
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Purchase
byon 06/03/2019
Our Salesman Nick was wonderful and I love my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Car Purchase
byon 12/24/2018
Helpful and straightforward but not pushy throughout the entire process of buying my new car through the Costco Auto program. Easily available for questions after the purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Two Misdiagnoses and Many Headaches Later
byon 11/15/2018
Short story: Terrible experience with Bertera Subaru of West Springfield service department. They misdiagnosed my car TWICE, tried to charge me for services I did not approve, and required constant follow-up. On top of that, the service manager Glen Read was condescending, rude, and hard to get on the phone. Long story: I had a series of interactions with Bertera, most of which left me incredibly frustrated. In late June of 2018, I stopped by Bertera Subaru for the first time to purchase a spare car key and presented a few weeks later to have it programmed.I had noticed that my car was burning oil (about 1 qt every 1200 miles) and I inquired about the Subaru Oil Consumption Test. My mechanic had already checked for a leak and they did not find one. My service adviser informed me I would need to authorize the $125 diagnostic fee, but they would reduce this to the cost of the oil change and PCV valve. Okay. Well, they came back and told me "Tech found oil leak in pass side valve cover, tech recommends new valve cover gasket and new oil and filter." Estimated repair ~$600. Misdiagnosis #1 (and now out $125). On 7/27/18 I presented for this repair. I received a call halfway through my work day that "When the tech was going to perform the valve cover gasket repair he noticed that the oil was not coming from the gaskets the oil was coming from the cam carriers". Cam carriers estimated repair ~$1800. I told them I did not want to move forward with the repair. When I picked up my car later that day, they tried to charge me for an oil change because tech noticed "the oil was low" (It has been less than 1000 miles since my last one and I had extra oil in my car). I requested my $125 diagnostic fee be reimbursed, as the technician did not do a thorough job the first time and I was untrusting of the current diagnosis. Glen Read, the service manager, denied my request, arguing that the technician had properly diagnosed the vehicle (even though it took two times to do so), offering no apologies for my wasted time and effort, and overall was condescending in our conversation. He finally agreed if I take my car elsewhere to be diagnosed and they had a different diagnosis he would reimburse the $125 diagnostic fee. So that's what I did. I brought my car back to the dealership where I originally purchased it, gave them all the paperwork I had from Bertera, and asked them to verify the cam carriers were leaking. They weren't. In fact, they said there was no evidence of an oil leak, and recommended bringing my car to a different Subaru dealership. Haddad Subaru looked at my car, found no evidence of a leak, and promptly started the oil consumption test - under warranty! It took multiple calls/voice messages to get in touch with Glen Read again. I faxed over the technician notes from the two other dealerships, and was told he would take a look at the paperwork and make a decision about processing the refund after doing so, while not-so-subtly casting doubt that paperwork said what I told him it said. I called back the next day to confirm the faxed was received. No answer or returned call. I called regularly until I finally got him on the phone two weeks later. After looking into the matter, Glen informed me that the office could not find my paperwork, had no record of the check request, and he reprocessed it all for me. FYI this was the first time he was remotely polite to me, and even included an "I apologize." I received my refund check late October. I truly do not know if the multiple misdiagnoses were the result of honest mistakes, technician incompetence, or deceptive and predatory business practices. However, my overall experience with this dealership left a bad taste in my mouth, and I recommend you service your Subaru elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Thumbs up!
byon 11/03/2018
Keith was awesome. The dealers were very patient. Especially when my financing kept getting prolonged.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bertera Subaru service
byon 10/04/2018
In late August, 2018, I downloaded and tried to install a map upate in my 2017 Subaru Impreza. It knocked the computer for a loop, leaving me with no navigation system or radio, and a message on the screen that said "Software update failed....." that wouldn't go away even when the car was turned off. This caused my battery to get so low I had to recharge it to start the car, On my first service appointment the technician tried to reboot the system twice, without success, so they ordered a new "radio" (it must be the whole computer). I had to ask the technician to remove a fuse so the message would go away and not run down my battery, but this didn't work, so he removed the radio. The new radio arrived in a short time and was installed in my second service appointment. Everything is now working properly. All this work was done under warranty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Repairs? Go elsewhere or "ill tow your car"!
byon 09/30/2018
I brought my car into Bertera Subaru for an oil leak repair. The car's engine has been recently been with a brand new 2014 bottom end 3 yrs prior, with all the recipes and paperwork. I have already brought the car to a respected shop when i first bought the car, to get a entire inspection for the motor. It was a very well built and healthy motor. At first, i brought my car into another mechanic shop to get an estimate and diagnosis on the fix. That shop quoted me a fix on the crankshaft seal which they found was the source of the leak. Being that Bertera Subaru was a full size dealership that estimated me a more affordable fix, i told them to once again diagnosis the oil leak and find where the leak was coming from. Over the phone, they told me that they have found the leak, which was the crankshaft leak. I confirmed and asked them to check everywhere to make sure nothing else was leaking. They confirmed that the crankshaft was the only spot leaking. The guy i talked to was Dean from Bertera. After charging me 570$ for the fix, they i picked up the car and paid for the fix, i noticed something was off about the car. At first, i made sure to check the oil levels before starting the car. The oil level was a whole inch above the maximum fill line. I thought that it would be fine, being that a "senior" technician worked on the car. I started the car up, and noticed that it was misfiring, backfiring, idling high (above 2k) and stalling out when i slightly tap on the gas. There was a check engine light on for the code P0336, crankshaft postition sensor. When i notified Dean, he had told me that the sensor had nothing to do with the fix that they had done, because the sensor is deep inside the back of the motor, while they only worked in the front timing belt area. He said that they were not responsible for the repair, being that it had nothing to do with them. He then proceeded to tell me to bring it home and drive it for a week, because it was just in its relearning stage and that it will go away. I argued and told him that there was definitely something wrong with the car and that i wanted to them to check it and get it fixed immediately. He told me that there was nothing they could do since it wasn't them. They had not notified me of the check engine when i was paying for the car, and went to go bring it home. The senior technician knew about it, but kept quiet, until we asked about it. We agreed to just take it home to drive for a week, but as soon as i drove off the lot, the car would not go anywhere in gears 2,3,4 and 5. It would not allow me to drive over 20mph, while the car jerked violently back and forth, misfiring idiotically. I drove back to the dealer in the emergency lane. That was when they said that they would take a look at it, but there wasn't much they could do for me. Not until i called up to Subaru of America and opened up a case on that situation. Once they got the phone call, they admitted to messing up the car, and agreed to fix the check engine with no charge. Dean reported to me, saying that it was indeed their fault, since they had broken a tooth of the crankshaft sprocket and i had to leave the car there once again. They have had my car for a week now, by the time i went to go pick it back up. Driving back home and into my garage, i noticed a huge puddle of oil at the same exact location. This time it was far worst. I brought it back to them, and they said they would take it look at it. I received a phone call telling me that the leak was coming from the oil pump, not the crankshaft seal, and that the car was all set and ready for pickup. I assumed that they had fixed the leak for me, and went up to pick up the car, but it was still leaking. The next day, on Saturday, i brought it back up and continued to argue with Bertera on why my car was still leaking oil. Glen, one of the head guys from the office came out to talk with us. He told us that he knew nothing about the situation on the car, and will have to see and check out the car on Tuesday. I agreed and left to go shopping. I got a call back 30 mins later saying that they will not work on the car because it modified, old, and worked on previously, which i stated the first day we brought the car in. Then they proceeded to tell me to go somewhere else because they wont work on it. I argued that i wanted the car fix, because i was already charged for the "fix" that they already did, and wouldn't take the car till the car's oil leak was actually fixed. They threaten me and told me that they would tow my car if i didn't leave, and refused to give me a refund, discount, or anything in my inconvenience to their unfinished work. After calling up to Subaru of America once again, they called Glen, and surprisingly, he magically knew exactly what was going on with the car, falsely claiming that the car had multiple leaks from the start, and that they were only obligated to do one fix. Which was false because i came to Bertera to get all the oil leaks fixed, and Dean had already confirmed that there was only one leak, that they will make sure to fix. Well upon final inspection(when i had time of course) a few weeks after they refused to fix the car, I've found the culprit for the leak. It was the crankshaft seal(if i can i would upload a picture), it was not seated correctly as it rubbed up against the gear.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Pleasant Experience Purchasing Impreza
byon 06/19/2018
I originally saw a 2002 Subaru Impreza WRX on the Bertera website a couple of months ago, but decided I could find something cheaper on Craigslist. After looking at about ten different cars and realizing they were all either abused or rusty over the course of two months, I contacted Bertera and asked if they were negotiable on the 2002 WRX. They were very friendly, responding to my query instantly, and so I set up an appointment to go check out the car later that evening. I met with the salesman Jonathan who was very friendly and spent time with me and my wife giving us the background of the car. The car was in pretty good shape, minus a few blemishes expected of a more than ten year old car. Jonathan explained that the car was owned by the same owner, who purchased the car from Bertera new and had it serviced there consistently. After going for a test drive, I decided I wanted the car and me and Jonathan sat down to discuss the price. At no point did I ever feel pressure what so ever, which was really refreshing for a dealership. It was more of a "this is our best price, just let us know" situation, which made the buying experience very comfortable. Jonathan worked up the numbers and came out with a very competitive price. I asked him if they could do just a little better and after speaking with his manager, Jonathan told me they would meet my request. I was very happy with my purchase and Jonathan kept me updated over the next two days about registering, detailing, and inspecting the car. He clearly tried very hard to get me into the car ASAP and I was very grateful for that after having been without a car for 2 months. Overall, the experience was very low pressure, very quick, and enjoyable. Hopefully when I get out of law school, I'll be back to Bertera to buy a newer Subaru!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience in purchasing our new Outback
byon 02/05/2018
My husband and I couldn't have been happier with our experience in buying our new Outback. Keith Goldsmith was referred to us and we were so fortunate get him. He is just the kind of salesperson one wishes for. Keith's honesty, experience, and in-depth knowledge of the vehicles was incredible. We always have numerous questions relating to the vehicle , its performance, our trade-in, financing, and learning all the safety features. Keith's personable style, responsiveness, strong communication skills and ability to understand what we wanted in terms of car and price...assured us that we were getting the car we wanted at a good value. We feel very fortunate and would not hesitate to recommend Keith Goldman at Bertera Subaro to any of our family or friends. Keith continues to help us learn the benefits of all the safety and great features on the new Outback. These is the kind of service we appreciate. Thank you Keith and Bertera!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
2017 Subaru Forester
byon 12/08/2016
I highly recommend Bertera Subaru of West Springfield, and Joe Bucko, the salesperson that helped us. It was a no hassle shopping and we walked out with a great deal for a new 2017 Subaru Forester. Joe was great throughout the whole process, he was patient, listened to us, and provided us with great service and a very nice deal. We will certainly be back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome dealership
byon 09/07/2016
From the initial "Hi, we are looking at a used car from online" and test drive with Johnathan Bernard, to the completing the sale with Thomas Quesnel and John hand-delivering the Outback to our CT home; this dealership rocks. They registered, detailed, adjusted and accommodated ever wish we had. We highly recommend buying your next car at Bertera Subaru of West Springfield, MA.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 09/01/2016
I was referred to Bertera by my family whose purchased many many cars from Holly & Dan. I just wanted to thank them a million for all the help! Holly was able to find the car I needed within days!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Returning Customer
byon 08/20/2016
I've been buying subarus for many years at this dealership after one awful experience at a previous dealership. They've always gone above and beyond to help me out. Thank you Again Holly !!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome sales experience
byon 08/20/2016
Just purchased my 5th Subaru from this dealer. All sales experiences have been great. No game playing. Straight facts and answers to questions. Highly recommend Bertera Subaru as a dealership to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments