Bertera Subaru of West Springfield

In late August, 2018, I downloaded and tried to install a map upate in my 2017 Subaru Impreza. It knocked the computer for a loop, leaving me with no navigation system or radio, and a message on the screen that said "Software update failed....." that wouldn't go away even when the car was turned off. This caused my battery to get so low I had to recharge it to start the car, On my first service appointment the technician tried to reboot the system twice, without success, so they ordered a new "radio" (it must be the whole computer). I had to ask the technician to remove a fuse so the message would go away and not run down my battery, but this didn't work, so he removed the radio. The new radio arrived in a short time and was installed in my second service appointment. Everything is now working properly. All this work was done under warranty.