Herb Chambers Chevrolet of Danvers
Customer Reviews of Herb Chambers Chevrolet of Danvers
Herb Chambers Chevrolet
byon 12/07/2023
I have bought 7 vehicles from Herb Chambers. I am always able to negotiate the (reasonable) price I want. Sales team and service dept. are great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Top quality
byon 05/06/2024
Service in a very timely manner, clean work, expertly performed, and reasonable prices
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service and quality work performed.
byon 04/11/2024
Patrick Wentzell Service Manager at Herb Chambers in Danvers Massachusetts is simply the best serve manager that I have ever had the pleasure of dealing with in 44 years of leasing or purchasing new vehicles at any dealerships in the USA.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 04/06/2024
I could not be happier with their service. Fix my wipers (that were not working in the middle of a storm). The service consultant was GREAT!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
SUPER Service Dept.
byon 04/06/2024
I came into the service depth in the middle of a snow / sleet storm with windshield wipers not working. ( My fault as I turned them on without cleaning my windshield off first). The service consultant could not have been nicer and more helpful. He got me on my way in nothing flat. Thank you Herb Chambers for hiring such great people and providing super service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GM 8l90 transmission
byon 01/09/2024
I cannot say enough good things about the work of Scott Lyon of Herb Chambers Chevrolet Danvers Service Department. The 8 speed transmission of my well maintained truck had failed at 110,000 miles. Communication was superb. Diagnosis was prompt, professional and definitive. Once the component became available after some supply chain issues, replacement was done in less than one day, with the additional benefit of a very nice new loaner truck. This major repair was affordable thanks to the extended service plan offered by Herb Chambers years ago, when I had first come in for service. The new transmission comes with a very good warranty. My overall experience working with Scott clearly exceeds expectations. I could not be happier.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Herb Chambers Chevrolet
byon 12/07/2023
I have bought 7 vehicles from Herb Chambers. I am always able to negotiate the (reasonable) price I want. Sales team and service dept. are great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mike is the best!
byon 09/10/2023
Mike A is the best service advisor in the business. I have been a Herb Chambers Chevy customer for over 10+ years and he is the reason. I never ever have to worry about my car not getting the best service, as he takes care of things as if it was his own. His knowledge and expertise is top notch, I won’t go anywhere else. Thank you Mike!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy to deal with. No pressure
byon 09/07/2023
Miguel was my salesman he was very professional and personable and great guy to deal with. Matt in finance was also a great guy. Definitely returning to them in the future
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Maintenance with care and communication
byon 07/06/2023
Maintenance tech was informative and careful about my Colorado zr2 Truck and procedures. I like that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Best Service
byon 02/05/2023
This dealership prides itself on one on one customer service. They are prompt, attentive, and skilled.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Sales Rep!
byon 11/26/2022
I worked with Henson, a great sales rep and very very knowledgeable about the product. He was very thorough and timely. My trade in was assessed I was given a price and we had a deal in about an hour from entering the dealership to signing the deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Service Department
byon 06/22/2022
I've been coming to this dealership for over 30 years, through multiple owners of the dealership, and purchased or been instrumental in the purchase of 5 vehicles over the years, all based upon the excellence of the service department. Not only are the service staff and mechanics routinely excellent, I want to mention that Scott has repeatedly made sure that not only are the proper services recommended, but his encyclopedic knowledge of my service history and car preferences made it possible for him to immediately name the model of car I would be happiest in after I walked in and said "I want to buy a car today. What's your recommendation?". And he was right. Very satisfied with each of the cars I have purchased and had serviced at Herb Chambers over the years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AMAZING CUSTOMER SERVICE *****5Stars
byon 02/08/2022
I am so impressed by this team every time I visit! I feel like their only customer when I have my car serviced! Always treating me like a VIP! They explain everything and I never feel like I was uninformed! Tony Messana and team should be so proud! I would come back over and over again! Thank you!!!
Great experience
byon 01/29/2022
I had a great experience at Herb Chambers Danvers. Walked in and spoke with a sales rep, looked at and drove a few Tahoe’s. The sales rep recommended a few to me. They gave me a great trade in price and I picked up the Tahoe in 2 days. I have nothing but good things to say about everyone I dealt with. I highly recommend giving them your business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
By far the best!
byon 03/25/2021
My third vehicle from Herb chambers, they take care of everything! Professional, Friendly and on top of the whole car buying experience! I Would recommend this dealer...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Truck Purchase
byon 09/18/2020
From the minute I walked in I was taken care of very professionally. The sales manager and salesman were very nice and knowledgeable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent experience
byon 10/11/2018
My experience at Herb Chambers Chevy in Danvers was amazing the sales person Doug was knowledgeable and very friendly. When I picked up the truck I bought was very clean
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
5 Star Customer Service!
byon 03/30/2018
I recently purchased a used Tahoe from Herb Chambers in Danvers and I could not be happier with the entire sales process. Dealerships are there to make money and sometimes that is all they do but Herb Chambers in Danvers is so much more than that because they provide a positive customer experience as well! Dan, my sales guy went above and beyond to provide incredible customer service! From the minute I walked in, they made me feel welcome. It is a very inviting atmosphere and they really make you feel like you matter. Corey and Zashary were also incredibly helpful, funny and kind. There were a couple small items that needed to be addressed with the vehicle after the sale and Dan made sure each item was fully addressed and kept in touch throughout the process. If I could give this place and Dan a 10 star rating, I would! Thank you for a pleasant/non-stressful car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Complete Satisfaction
byon 02/17/2018
Back in 2016 I purchased a Camaro from Zashary Santiago. I absolutely hate dealing with sales people and was dreading the whole process. Zashary couldn't have made the process more enjoyable or satisfying for myself and said to me " If you ever need another new car, come see me", and gave me his cell number. Fast forward to last week. I texted Zashary to inquire about a new Camaro, not really expecting him to remember me or still work there. Not only did he remember me, he told me he was promoted. I figured he would pawn me off to another sales person but he took time out to help me. Zashary went way above and beyond in getting me into my dream car, a 2017 Camaro SS. Every step, Zashary explained everything to me and his calm, confident demeanor made this process so smooth and worry free. Zashary not only got me a great loan rate, he also got me a great trade in value. I am greatly impressed not only with his honesty and integrity but also his care and dedication to his job. While waiting for me to pick up my new ride, Zashary noticed two fine scratches on the hood. Most sales people would've ignored them. Zashary had the service department buff and wax the entire car again and made sure the scratches were gone. This kind of dedication and caring about the customer is rare. He also sat with me before I left to go over everything in the car, making sure I was completely comfortable with the operation of the radio, on star and settings. He even texted me the next day to make sure all was well with the car. I could not be happier with this whole process and Zashary is the sole reason I will do future business with Herb Chambers. He is an invaluable asset to the company and represents it flawlessly. Herb Chambers is extremely lucky to have an employee like Zashary.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
do not lease
byon 09/02/2017
FYI Do not lease a car from herb chambers chevrolet in Danvers Mass. They are [non-permissible content removed]. Leased a car for 3 and 1/2 years from them bought a insurance policy was told it would cover any small scratches and dings that my insurance would not cover.Turned in the car with 12 thousand less miles than i paid for and got a bill for $400 from the lease company. The lease company said that herb chambers did not have the insurance on my car. [non-permissible content removed]
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Dealer has no interest in loyal Herb Chambers customer...
byon 04/03/2017
I recently attempt to buy the 16' ZR1 online and made them an offer through their online service along with details on my trade, I was sent a generic emails from Deena D'Andrea with no response to my offer to get a deal in motion. After a few follow up on my end I finally got a response back that my trade wasn't worth their time and thank you for considering Herb Chambers during your vehicle search. That was it... Not even a phone call, or attempt to close a deal on a $100k car. Once again, this dealership does not care in the least or want my business, so with that said I give up on ever dealing with them in the future. Evident this young internet manager could care less on a Sunday not knowing I've spent hundreds of thousands of dollars with Herb Chambers over the years. Evident they DO NOT know how to run an online business, not everyone goes into the dealership to play games to buy a car these days. Dealers like this should visit high-end dealers to learn from them and how to communicate. Respectfully yours, someone who buys a lot of cars, but not from you today.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments