Colonial Chevrolet

by Suburban KT on 02/05/2024

Hands-down, the best service department I’ve dealt with in New England. I will not take my Chevrolet any other place.

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by Matt M on 09/13/2022

Awesome experience all around. When my wife and I walked in, we were greeted by Luke. We knew what we were looking for (new 2022 Chevy Colorado). Luke did an awesome job explaining everything to us, and was extremely transparent and honest about everything. They gave us $3k more for our trade than we got quoted from another dealership. Financing process was seamless, we told them what our budget was, and they stuck to it exactly how we needed it to be. Would highly recommend visiting Colonial Chevrolet in Acton & working with Luke! He treats you politely and with respect!

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by Leo on 08/26/2022

It's a great dealership, no hassle,no pressure, our salesman,Jim was one of the nicest people to deal with..Im glad we choose to go there!!

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by Stephanie B on 02/05/2022

Financed a 2015 Chevy Suburban for $37k March 2, 2021. Within a few weeks the Air Conditioner and Condenser failed and had to be replaced. Obviously they covered it. A few weeks later the spark plugs and ignition coils were throwing codes and all had to be replaced. Colonial wouldn't cover it so we brought it to a local shop for $1200 repair. A few weeks later, engine was throwing codes again. This time brought it to Colonial and they wouldn't cover labor but would cover parts. Another $2000 down the tube. Here we sit less than 11 months of ownership and the vehicle is dead. Brought it to Colonial because the transmission wasn't working. Colonial said they can't fix it. Recommended replacing the transmission for $5400. Going back over the Carfax from when we purchased the car... we realized that Colonial did a bunch of transmission work to the car. Go figure. Now here we are with a $29k outstanding loan, and a vehicle we cannot drive, and a dealership that 'cannot fix or repair' because 'we don't have a transmission guy on staff.' What a wonderful dealership. Needless to say we are not happy, and I made that pretty clear when I went there to pick up keys and have it towed out of there. They offered zero assistance and were of zero help. Absolutely flabbergasted at this horrible customer service. Additionally, when my wife called to ask about our vehicle as it had been sitting there for a few days.... the service guy unloaded in the following order....'sorry our old service manager has been out with covid for 3 months. We lost all of our service technicians recently. Our new service manager's wife died.' This is their level of customer service.... to throw down sob stories on their customers in the hopes that they will just 'go away.' The vehicle we purchased was serviced by this dealership since it had 3000 miles on it. They were proud to tell us that when we were going through the buying process. This gave us some comfort that they new the vehicle and we were in good hands. Obviously we were way wrong. The cocky finance manager raised his voice at my wife for asking him to use her bank for financing... which was a very odd exchange. It should not be legal for a dealership to sell a car two weeks after they did a bunch of transmission work, and not disclose that in the sales conversation. We feel completely blindsided by this unethical dealership. Stay away.

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by Richard Bowen on 08/24/2021

Colonial Cheverolet gives you their best deal right out of the gate and they dont forget their customers once the deal is done.I want to thank Shawn and Joe in the sales side for making the offers and seeing them through in short time and they even drive your auto to your home.

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by Rich Sullivan on 09/16/2020

James and Mike in Sales were great! Made my shopping experience the simplist and easiest and safe, in these difficults times!!!

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by Jonathan on 12/08/2018

Joe had the cars lined up for a test drive, and did a relaxed, no pressure, sales job. When they didn't have the color I wanted, he worked his tail off to locate one for me. A great experience.

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by Jonathan on 12/08/2018

Joe had the cars lined up for a test drive, and did a relaxed, no pressure, sales job. When they didn't have the color I wanted, he worked his tail off to locate one for me. A great experience.

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by gdewallace on 08/28/2018

What a great experience not pushy at all. Jim and Mike helped us make the perfect choice. I highly recommend Colonial to my family and friends.

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by cathyburg on 06/27/2018

I can't say enough wonderful things about Colonial Chevy in Acton. A year ago I had what might be described as a flawless purchase of my vehicle here. More recently I worked with the body shop. My car had some minor paint damage. Jen T. was easy to work with. She arranged the paint repair, which was completed faster than I ever anticipated it might be, the price was more reasonable than I could have hoped for, and best of all my vehicle looks like nothing ever happened.

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by jmattison02 on 02/21/2018

The staff at Colonial made buying my new ZR2 a painless experience. My salesman, Justin, was very welcoming and helpful, not pushy at all. He gave me a very fair price for my trade. I'll definitely be recommending Colonial to my family and friends.

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by Chris1985 on 12/07/2017

John Woodland and Dave Filmore were a pleasure to deal with. They got me a great deal on 2 new trucks. Luke at the font desk and the rest of the Colonial Chevrolet of acton staff are all very friendly. What a great experience. I would highly recommend Colonial Acton for your next vehicle!

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by BrianandCindy on 10/19/2017

My husband and I just bought a Chevy Bolt from Colonial Chevrolet. David Fillmore was our salesman and he was incredible. He was extraordinarily honest and helpful and very easy to work with. There was absolutely no pressure and he gave us a great deal. We highly recommend him and Colonial Chevrolet to anyone interested in buying a Chevy. And we love our new Bolt!

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by Gbielecki on 08/19/2017

I bought my 2017 Silverado at Colonial. Inventory manager Jim Keefe was knowledgeable and professional. The entire experience from start to finish was managed well at Colonial Chevy of Acton. I definitely recommend this dealership.

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by Joeskup on 05/24/2017

I walked in with a researched goal of purchasing a specific configuration. Dave Fillmore helped me with all questions and availability. He didn't try to sway me away from my goal. He and all the other people there were extremely helpful with my goal and I was successful and very happy with the results. Surprisingly were very knowledgeable about the Volt contrary to online arcticles about dealerships. They spent as much time as I needed to explain all the features of the car. In the end I was completely satisfied and happy with the experience. Will not hesitate to go back for all my new car follow up visits.

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by Edward_T14 on 04/07/2017

Efficient, was in and out in a timely manner. Friendly staff. I like the ability to schedule my appointment online, very helpful with busy schedules.

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by rgporter1990 on 04/06/2017

Very consistent, has been for the last year I've been getting service here. Staff is knowledgeable, flexible, and thorough. I have had 2 parts quality issues, radiator fan going at 55k, and a cracked air intake. Other than that, and of course the uncomfortable angle of the headrest on the seats. The seats in general aren't comfortable. The dealership was great.

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by JOHNJSULLIVAN on 04/06/2017

Robert Reiszner the Service Advisor, was very professional and courteous and we were satisfied with the repairs that were done. Thank You.

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by Glynisb2000 on 03/12/2017

So, I very rarely write reviews and when I do it's to praise a business for great work however I could not, not report my experience as I do not want the same thing to happen to someone else. Let me start my saying that the interest rep and the sales rep were GREAT! What pissed me off was the finance guy Michael's pushy attitude. His insistence of all the WORK he did, his annoyance with my hesitation, complete ignorance of my other preference to the Cruze which was verbally expressed to him the night before which he completed ignored, repeatedly telling me about the crappy deal I got on my current car and assuming that I rolled over negative equity to get my current car, which I did not. In addition to assuming I current pay over $500+ in a car note which I do not (I pay $315). In addition to his multiple reminders about how my car is so unsafe and the Malibu was a better safety car. Note my car is a Chevy sonic, I was at a Chevy dealership how can you say that a car that you sell (cause they have 2014 models -the same year as mine- on their inventory list on their website) is unsafe. Who does that. He told me the bottom line that THEY wanted to sell me a car and I wanted to buy one, and yes that's true but I should buy the one of my choice and not the one he tired to BULLY me into. Also, he continue to say that I must not have been serious about buying a car, simply because insisted on thinking the deal over and talking it over with friends. So when I insisted on leaving and thinking the deal over he stated that they are interested in selling me a car and what had to happen for them to do that. He asked if I wanted to drive the Cruze (the car I was interested in), but in the same breathe said that he wouldn't be able to get me such a great deal and the value isn't as great as the Malibu. When I said no then he left to talk to the store manager then he came back and offered to show me a Equinox. Now this too was white and I later found out it was the only one. It was a 2016 car that they used as a customer curtesy car. The car was not clean and definitely looked used. I was almost insulted by this. Why would I go to a name brand auto dealership and purchase a used, dirty vehicle for over $20,000 ? He also insisted that if I didn't sign today that he wasn't sure he could get me the deal again. I'm like yeah, ok. Well I'm willing to take the risk. I was so turned off. Pisses off really. Here I was looking for a new car and was completely treated like rudely because he wanted to earn his commission which was VERY OBVIOUS! I will NEVER step foot in that place again. The sales rep was great and really tired to smooth things over but after being insulted multiple times by the finance guy I completely don't want to give the company my business. If they are comfortable with putting someone like that in the finance department where that individual would have to work closely with customers and he has not concept of what good customer service is, then they don't deserve business.

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by HappyTam on 11/30/2016

I do not buy many cars, however, the experience here was great! No pressure, a friendly and helpful Joe was my salesperson and was thorough with all new buttons and gizmos on my new Chevy Malibu. I am a happy new 2016 Chevy Malibu owner. Thank you to the whole team!

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by Tbolt543 on 08/30/2016

We went in to look at pre-owned trucks and was told about special discounts that could get me a new Truck. I never thought I would be able to afford a new Silverado. I love my new ride. I thank you Jim, John and Mike. I will highly recommend

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