Criswell Honda Service Reviews
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Criswell Honda Service Reviews

  • 19525 Amaranth Dr
  • Germantown, MD 20874 (map)
  • (888) 865-7965
  • Chat with Dealer

Service Reviews

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Service Rating service ripoff By craldogmane on 02/09/17 07:02:14 AM PST
Recommend this dealer? No

I have an obvious battery drain which I isolated to circuit 23 "backup". I had a steady draw across that circuit until i took out the fuse, now I have no radio, keyless entry, etc. I asked them to diagnose that circuit and find the exact problem. They charged me $140 and said they could not find ...
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Service Rating The Service that Never Took Place By oarm on 08/08/15 07:50:37 AM PDT
Recommend this dealer? Yes

I'll start by saying (1) my Sales experience with Criswell 3 months ago was absolutely amazing. Secondly, this is not a review of a particular employee, because the Service that I went in for never took place... that's the problem! Honda sends me an email saying that it's probably time for my first ...
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Service Rating horrible service By mitchp02 on 02/11/15 02:14:49 PM PST
Recommend this dealer? No

I've taken my car in 3 times and they still have not done anything to my car. However, they have charged me $138.20 for them to LOOK for the problem. My car is STILL under warranty why are they charging me ??? One problem they know I have (cold start noise) and they wouldn't fix it he said "because ...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating AVOID By aky13 on 05/19/14 09:28:56 AM PDT
Recommend this dealer? No

The service department is UNCARING. I was left standing, even though I was there with an appointment, while someone who came in after me was taken preferentially. Service department had ZERO interest in my concerns about the sound system. On another visit, the service department kept me waiting for ...
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Service Rating Wouldn't Trust This Place By slimskye on 07/16/12 04:47:44 PM PDT
Recommend this dealer? No

I purchased my 2010 Honda Accord at Criswell. Due to a positive experience with the salesperson (Dominique), I decided to get my car serviced there as well. Things went downhill from there. A couple days after my most recent oil change, my brakes began screeching, and I found out that they needed t...
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