Service Criswell Honda Car Dealership Germantown Maryland | Edmunds
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Criswell Honda Service Reviews

  • 19525 Amaranth Dr
  • Germantown, MD 20874 (map)
  • (888) 997-4571
  • Chat with Dealer

Service Reviews

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Service Rating Use of Additives to Crosstour Engine By Holedxzdx14 on 03/04/17 12:43:17 PM PST
Recommend this dealer? No

Criswell Honda put additives into my Crosstour engine against the recommendation of Honda US. Page 472 of the owners manual of the Crosstour clearly states that no additives are to be put in the engine. It states that the use of additives may adversely affect the performance and durability of the en...
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Service Rating service ripoff By craldogmane on 02/09/17 07:02:14 AM PST
Recommend this dealer? No

I have an obvious battery drain which I isolated to circuit 23 "backup". I had a steady draw across that circuit until i took out the fuse, now I have no radio, keyless entry, etc. I asked them to diagnose that circuit and find the exact problem. They charged me $140 and said they could not find ...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating The Service that Never Took Place By oarm on 08/08/15 07:50:37 AM PDT
Recommend this dealer? Yes

I'll start by saying (1) my Sales experience with Criswell 3 months ago was absolutely amazing. Secondly, this is not a review of a particular employee, because the Service that I went in for never took place... that's the problem! Honda sends me an email saying that it's probably time for my first ...
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Service Rating horrible service By mitchp02 on 02/11/15 02:14:49 PM PST
Recommend this dealer? No

I've taken my car in 3 times and they still have not done anything to my car. However, they have charged me $138.20 for them to LOOK for the problem. My car is STILL under warranty why are they charging me ??? One problem they know I have (cold start noise) and they wouldn't fix it he said "because ...
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Service Rating AVOID By aky13 on 05/19/14 09:28:56 AM PDT
Recommend this dealer? No

The service department is UNCARING. I was left standing, even though I was there with an appointment, while someone who came in after me was taken preferentially. Service department had ZERO interest in my concerns about the sound system. On another visit, the service department kept me waiting for ...
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