Customer Reviews of Mercedes-Benz of Hunt Valley
My review
byon 03/29/2024
Excellent salesman, finance and sales manager all made my first Mercedes Benz purchase a pleasure. Helped me all the way and got me into the perfect car for me
My review
byon 03/29/2024
Excellent salesman, finance and sales manager all made my first Mercedes Benz purchase a pleasure. Helped me all the way and got me into the perfect car for me
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mercedes Benz Lemon
byon 03/08/2024
The vehicle has been in service for over 50 days since purchase in September, with problems starting about 40 days after purchase. No one at the AutoNation dealership, nor Mercedes Benz, has offered me any compensation, or a replacement vehicle. I have a complaint in with the MD government and one with Mercedes Benz of America. Mercedes Benz called me back a week after I filed the complaint, late December / early January and has not called since. I expect more of customer service for a Mercedes Benz vehicle. The AutoNation dealership has told me Mercedes Benz will ask them to ask me what I want in compensation, Mercedes Benz asked me what the dealership has offered. Nothing. The finger pointing between these "partners" demonstrates both are not serious about customer service. They have my money and they are done with me. I recommend neither.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
The Mercedes Lemon
byon 03/08/2024
The vehicle has been in service for over 50 days since purchase in September, with problems starting about 40 days after purchase. No one at the AutoNation dealership, nor Mercedes Benz, has offered me any compensation, or a replacement vehicle. I have a complaint in with the MD government and one with Mercedes Benz of America. Mercedes Benz called me back a week after I filed the complaint, late December / early January and has not called since. I expect more of customer service for a Mercedes Benz vehicle. The AutoNation dealership has told me Mercedes Benz will ask them to ask me what I want in compensation, Mercedes Benz asked me what the dealership has offered. Nothing. The finger pointing between these "partners" demonstrates both are not serious about customer service. They have my money and they are done with me. I recommend neither.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Accuracy in prices quoted.
byon 02/07/2024
All pricing was correct without a lot of haggling and back and forth. The finance manager was able to get me the best rate possible and it was lower than my pre-qualification approval.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service for 450GSL
byon 02/05/2024
Receptive and welcoming staff, John Hutchins is outstanding as a facillitator, Tire pricing is significantly abouve competition
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Good dealership to deal with!
byon 11/15/2023
Just bought my Mercedes and my experience was great. The sales staff and management were easy to talk to and they made the deal easy. The facility is very nice and they have a comfortable lounge area.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Engine work cylinders replaced.
byon 10/23/2023
completed on time with expert recommendations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New key purchase
byon 10/18/2023
I lost my spare key and bought a new replacement from the dealer. Mercedes HQ is very strict about the process but the dealer made the replacement easily and quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Disappointed Senior
byon 10/03/2023
Very Disappointed. My husband and I purchased a vehicle from AutoNation in Cockeysville MD. I was asked by the sales person to pickup the payoff check instead of having it mailed to the dealership. I explained our current vehicle was not working and we had taken the rental car back. The sales person asked if I would be willing to take an uber or lyft to pickup the payoff check. He said that the dealership would reimburse me. The day we took possession of the vehicle they didn't give me the check. The sales person then told me they would mail the money to me. I was excited about picking up the car and said ok. Since then I have contacted their management and finance dept. more than 3 times and it has now been a month and they have not honor that agreement. We are senior's and we don't appreciate being lied to or having a dealership take money.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service department laziness
byon 09/24/2023
I came in to get my car looked at because water is coming through my headliner and it has damaged some components of the car the dealership said i need my windshield replaced but it’s actually my sunroof drains and that’s what my insurance told me so now i still have to wait to see who’s going to cover this cause i bought the car from the dealership less then 3 months ago same dealer
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service repair
byon 09/06/2023
Working with Sam was great in and out service kept me notified great experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service ever!
byon 08/29/2023
Absolutely the best service I’ve ever had. No doubt these people know how to wow a customer. The service was quick, easy, and the technician did an amazing job fixing my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service at Mercedes Benz of Hunt Valley
byon 08/28/2023
Great service! Fast and thorough.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Work
byon 08/28/2023
I have nothing but praise for this establishment. Whenever I go there the staff is always friendly and the service is impeccable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome!
byon 08/19/2023
We have been dealing with Edmund many times and he always kept it real and have a great conversation about our cars 🚘. We would be very very disappointed if he leaves.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle Service
byon 08/03/2023
As always Jessica does a great job with taking care of me and ensuring I understand the process and I am taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
WHEEL BALANCING...
byon 07/24/2023
Great customer service! It took a little longer than the time given but all in all, the service was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Mr.
byon 07/22/2023
The experience was second to none! The sales person was very knowledgeable about the product and was able to provide all the information needed about the vehicle. The finance team worked to make the payment comfortable and made the buying experience easier. Thank you for the wonderful buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes Benz of Hunt Valley Service
byon 07/21/2023
It was my first time dealing with MB Hunt Valley Service. Overall service was good, not outstanding. But I will absolutely give them another shot. What I liked: they were clear about issues they found on my vehicle; the online portal made it easy (in the beginning) to read their diagnoses, evaluate the cost, and respond; the ease of drop-off and the option for valet. What I didn't like: after the first two days, I had to call in too many times to inquire about my vehicle, or the costs of their recommended repairs; in their attention to diagnosing and our back-n-forth about whether I wanted them to complete that work, one of the original issues that prompted me to take my car in to begin with went unattended/unfixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 07/20/2023
I purchased the car approximately 2 weeks and within that time frame the tire pressure waa rapidly losing air. I emailed the sales dept. and immediately the manager, Mr. Hollis responded and the car was brought back for service. The process from there was easy, profrssional, and courteous. Jessica Golden was most accommodating kind and understanding. She immediately allowed what caused me angst to disappear and trust Hunt Valley to fix the issue. Thank you Jessica, because of you my trust is restored.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sam Wu-
byon 07/19/2023
Sam is the consumate professional- knowledgeable, attentive, prompt and enjoyable to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments