Mercedes-Benz of Catonsville
Customer Reviews of Mercedes-Benz of Catonsville
Great customer service
byon 04/10/2024
Koons Mercedes of Cantonville Maryland has great customer service. My sales rep Reggie addressed all my needs and explained everything about the car and their dealership which made me feel very comfortable purchasing a car from them. I drove 2 hours to look at the car I wanted and it was exactly what was advertised. I highly recommend this dealership and Reggie.
Great customer service
byon 04/10/2024
Koons Mercedes of Cantonville Maryland has great customer service. My sales rep Reggie addressed all my needs and explained everything about the car and their dealership which made me feel very comfortable purchasing a car from them. I drove 2 hours to look at the car I wanted and it was exactly what was advertised. I highly recommend this dealership and Reggie.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
First service at Koons Mercedes in Catonsville.
byon 04/05/2024
Christopher Shall is my Service Advisor. He worked with my schedule - had a loaner ready to go and it was a quick turn around! He kept me updated and my car looked brand new! Great experience. Clean waiting area and fast turn around.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Above the top!
byon 03/22/2024
It was a pleasure working with Mohamed! He was very professional and knowledgeable regarding my purchase. From keeping me updated for my car arriving to signing. He truly sets the standard of what sales represents. I was provided with a class by Sam and he was also amazing and patient! Thank you for all your help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service
byon 01/26/2024
Friendly folks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer Service
byon 12/22/2023
Adrean helped me to find a car that met all of my needs, and at a price that was within the range of what is published on multiple websites. He sent me an email with a professionally shot video of the car and a list of all of the added features. I responded, “ I don’t like the color.” I was expecting a response saying something like, “sorry I couldn’t help you.” Instead (although it was freezing cold outside) I received a text message from Adrean with a video he shot himself showing me a car that was just delivered to the dealership. There was some dirt on the tires and Adrean’s narration included an apology for that and added that the car was at the back of the lot. A day or two later, Adrean called me and we discussed when I could come to the dealership to see the car. I said that I could be there in about an hour. … remember that comment about it being cold? Well it was colder this day. I arrived and expected to have to walk through the lot so that I could see the car. As we chatted inside, Adrean joked that he got the car as close to the showroom floor as possible. I laughed and then we walked outside. The car was literally 3 or 4 steps from the door. I was not expecting to buy a car that day. But I did. And Adrean made the experience pleasant. I highly recommend working with him. He gave me the time and space I needed to make an informed decision. Also, I came back the next day to wrap up a few items regarding my trade-in. All (yes, all!) of the staff were very friendly and there was zero confusion about why I was back that evening.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Outstanding
byon 12/01/2023
This dealership checks all the boxes and goes that extra mile to get you everything you need. They got me a good deal and suggested add-ons (competitively priced) that packaged the entire car to suit my needs. Anthony Phillips made sure that I walked out with satisfaction and peace of mind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/19/2023
Valet service and regular updates. Electronic documentation and procedures
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible Customer Service
byon 09/15/2023
EXTREMELY disappointed at the lack of responsiveness from this dealership. I have been here multiple times and this is by far the worst experience ever from this dealership or any dealership. Through out the time they had my car I had to call them. Often times I had to leave messages and never received a call back so I ended up calling again. Finally when I go pick my car up after a week (they did have to order parts, so keeping it a week was not the issue) I get in and the console lid is broke and some Versace cologne is inside. I do not wear this cologne...it is not mine. I bring this to their attention. They tell me they have to look at videos, talk to technicians, etc and will call. Three days later...no calls. Im calling them and either leaving a message or when I do talk to someone they are waiting on the manager to get back to them. Im heading up there now to get my car...fixed or not. But I will NEVER return to this 3rd class dealership again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great experience
byon 08/18/2023
Buying my used car at Mercedes of Catonsville was a great experience. The team, especially Brian, were helpful, honest, and candid throughout the process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Best or Nothing
byon 08/06/2023
I like to take my car to Catonsville for the services because I feel safe knowing it's in the dealers hands. Great staff and I love working with my service advisor Andre Agape. He explains all the needed services and is helpful from beginning to end. Also Catonsville always run good specials so you can get discounted services. I absolutely love the fact that they have loaners available that I can use while getting my service. Nothing but great things to say about my experiences. They have fast, neat, knowledgeable mechanics. I really like going there I feel safe in my advisor Andre's care and happy and safe when my car is there...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sparkling Spark Plugs
byon 05/05/2023
It is expensive. It was a bit much for some spark plugs. There was a disconnect in understanding I wanted to meet my new service advisor. I sat for 40 minutes once my car was signed in as a drop off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Good service
byon 05/05/2023
Friendly Service advisor .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service as always
byon 04/20/2023
My service advisor kept me well informed during the service. The car was spotless when they finished.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don’t do it RUDE DISRESPECTFUL
byon 04/20/2023
I had an absolutely horrendous experience with the Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also ended up robbing me for my car. They made a mistake on their end, and then tried to charge me an absurd amount of $116,000 for it. To make matters worse, the service manager was incredibly rude and uninviting throughout the entire process. I felt like I was constantly being brushed off and dismissed, and my concerns were never taken seriously. When I tried to escalate the issue to the general manager, things only got worse. The general manager contacted me and was blatantly rude and disrespectful. He even went so far as to threaten to destroy my vehicle, which was completely uncalled for and unprofessional. Overall, I would strongly advise against doing business with the Catonsville Mercedes Benz dealership. They clearly do not value their customers, and their service is subpar at best. Save yourself the time, money, and hassle, and take your business elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Poor title/tag experience
byon 02/12/2021
I've been waiting for 11 months for this dealership to complete my registration. I've called and emailed repeatedly and they don't respond. After completion of the post-purchase survey, they don't seem to care about serving their customers.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Sleaziest Used Cars Sales People I Have Ever Dealt With
byon 12/07/2016
I agreed to buy a car for $43K over the phone with pre-owned car sales manager Destin Kahl. We made an appointment for me to come in later in the day to sign the paper work and pick up the car. I called my insurance agent and got the insurance coverage. Then Destin Kahl called me a hour later telling me that he sold my car to someone else for $1000 more. I know many used car sales people are sleazy. But at Mercedez Benz dealer, the most senior sales manager of the store, and for just a thousand bucks? It's guys like Destin Kahl that give all used car salesmen a bad name. Be careful when you deal with them. I am going to file a complaint against him with the store owner and Mercedes Benz USA.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Horrible Experience
byon 04/06/2016
Made agreement with the salesman Mr. Epps to purchase a vehicle over the internet and through email correspondence. We agreed I would wire full payment the next morning. I received an email 2 hours later saying they sold vehicle. Mr. Destin, the sales manager, said our agreement was not valid despite all the emails showing the reciprocal agreement. DO NOT DEAL WITH THESE GUYS!! Hard to believe this happened at a Mercedes Dealership!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Sad purchase experience
byon 11/11/2015
I went to this dealership for servicing of my old Merc 2012 C300 4Matic. When I inquired, I got interested in a 2016 C300 4Matic. I was there for one whole day more than 10 hours. I was given a car to test drive and my car was coming from Owings Mills. They made me do all paper work, they even worked out pricing and every other stuff. I kept requesting the sales rep that i want to test drive before i purchase the car but the sales rep kept assuring me that my car is exactly the same as the car i was test driving then. When my car came in at 8 pm, i had to take it and leave. Once i drove and used it, i came to know that the car what i purchased doesnt have many features which were there in the car i test drove. We were never told what features the car has, what packages the car has? worst sales experience ever i had. On top of that, when i went to them and told about the difference between the cars, they came back blaming me only that i did not tell them what all i need in car. I told them all the time you guys kept telling me that my car will be exactly the same as the car i was test driving and it had all the features i wanted, so why would i ask for extra features? they are not even listening to me. this is my 02nd merc and now i am damn sure i should have gone back to my old dealership only. WORST EVER DEALERSHIP I EVER CAME ACROSS. will never recommend to anyone infact will stop a friend if they are going to this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Wonderful experience of buying a used Mercedes
byon 04/25/2014
Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and beyond making sure I was satisfied with my purchase. Dennis was always very upfront about all costs involved and very knowledgeable about the car I was considering. Once I made the decision, Ty made sure all paperwork was completed with no hassle, and he was a pleasure to deal with. Thanks to Dennis, I have my first MB and the model I have always wanted !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Wonderful experience of buying a used Mercedes
byon 04/22/2014
Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and beyond making sure I was satisfied with my purchase. Dennis was always very upfront about all costs involved and very knowledgeable about the car I was considering. Once I made the decision, Ty made sure all paperwork was completed with no hassle, and he was a pleasure to deal with. Thanks to Dennis, I have my first MB and the model I have always wanted !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Very Poor Sales Team
byon 12/11/2013
I purchased a 2014 MB E250. Sales team not at all co-operative. Also very cunning to manipulate and steal the sales. Will never ever buy or service from this Dealer. STAY AWAY!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments