Koons Annapolis Toyota

by C Nguyen on 03/01/2024

Josann Edwards did a wonderful job working with us to purchase our new Toyota. Unlike most dealership representatives, she did not pressure us at all throughout the process. Josann was knowledgeable and respectful.

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by Ts on 02/29/2024

Scott got me in and out on time.

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by Pamela J on 02/07/2024

I test drove a Toyota Rav 4 with Product Specialist, Garret Jackson. Garret was friendly and knowledgable. No pressure. He also had nerves of steel when I backed the brand new SUV into a space between two other brand new SUVs! If you are in the market for a new Toyota, ask for Garret.

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by Becky Hofmann on 12/22/2023

Here is a letter I wrote to the dealership on 12.11.23, after we purchased a used car, that needed around 5,000.00 worth of repairs that Toyota would not cover even though I purchased the extended warranty for 3,000.00. I was told the car had been inspected and that they could not sell to me if it had passed Maryland State Inspection and that the damage had to be due to a recent accident, which just was not true. To date I still have not received a response. I want to add that our salesperson, Chris Zook was amazing. I am writing regarding the 2019 Nissan Sentra that we purchased from Koons Toyota on 10.12.23. Per our conversation on Saturday, December 9, 2023, we discussed the problems that have surfaced since buying the car less than 60 days ago. We started by taking the car to our local shop in Centreville for what we thought would be an alignment on 12.1.23, but were told that we had 2 bent tie rods. We called Toyota on 12.2.23 to see if the extended warranty would cover the repairs and Toyota said we needed to bring the vehicle to them for inspection of the problem because they needed to evaluate for themselves since we had the extended warranty. Later that same day, Toyota told us we had to come back to Annapolis and take the car to Nissan so they could inspect, since the extended warranty was through Nissan. Upon inspection by Nissan, they noted serious repairs are needed and that the car should never have passed inspection. Toyota has determined they are not liable for repairs since it passed the Maryland State Inspection and that I will have to pay for the repairs on my own. Toyota offered no help whatsoever. During our conversation you questioned a few things listed below and I am not sure what these questions had to do with the issue at hand, but I wanted to note the details of our conversation and further clarification from me. • You stated that we could have had a recent accident, that we may have not reported to our insurance company that caused this damage, which is not correct. If there had been an accident, I would have reported the accident to our insurance company and had the car repaired. Consequentially, I am sure that if another party were involved in an accident with us, they would have reported it and asked for our insurance. • You thought it was odd that we had put 1500 miles on the car since we purchased. My daughter commutes to Towson twice a week and round trip is about 150 miles, times 8 trips are 1200 miles and the extra 300 was from driving to class, visiting friends on the weekend etc. • You thought it was odd that we had not reported this sooner. My daughter mentioned this to us about 3 or 4 weeks ago and we thought she was making a fuss about nothing. She finally decided to have it checked out, as the problem continued, and this is when our local shop told us about the bent tie rods. According to Carfax it looks like the Nissan was purchased at auction. If that is true, please send me a copy of the sales receipt. I would also like a copy of the inspection report. You can send both copies to this email address. I am also looking for copies of everything I signed electronically with Mr. Cypress. I have copied him on the email. I have also copied our sales representative, Chris Zook, to make him aware of the situation. Koons Toyota has been around as long as I can remember. Me and my family (5 generations) were born and raised in Annapolis, and we are astonished by this outcome. Selling a car with these types of damages could have ended tragically for my daughter and I’m thankful that nothing serious happened. Thank you for your time.

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by Traveling Tom on 11/18/2023

Representative Scott Mudd took great care of us. He kept me informed every step during a difficult repair sequence and Koons techs were prompt The shuttle service was a lifesaver.

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by Alex on 11/10/2023

Excellent experience. I have used other dealers over 30 years and the service and facilities were top notch. Very well run facility

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by Doug R on 11/05/2023

Awesome experience. Amanda Mitchell could not have done anything more- she was helpful, quick to respond and thorough. We didn't want any surprises since we were traveling from 6 hours away and there were none. Thank you Amanda and Koons Annapolis Toyota!!

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by Brian on 10/26/2023

If your vehicle is damaged while in service, or on the way being transported by Koons Toyota service members , please check your vehicle thoroughly. Because we had windshield damage on my wife’s Toyota sienna. We called right away when we checked the vehicle over. We were told they would give us a call the next day by 10 AM. It’s unacceptable. I wanted a representative to come to the house and see the damage. When we called back to talk to the representative he said send him a picture and he would get back to us tomorrow morning. When my wife told me about this, I called back right away it had only been approximately 10 to 15 minutes after the first call. I spoke to a representative , they said the man was not available. He was not there. This is the third vehicle that we have bought from this company within the past two years in my family. I am definitely getting the word out to my friends and family that I’m not going back I would not consider buying another vehicle or getting service from this company.

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by Dee M on 10/19/2023

I found the employees with whom I came contact to be pleasant and upbeat. Teresa H at the desk deserves a special 5* for her patience in clarifying my many questions.

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by Tracy Eachus on 09/21/2023

I just wanted to write about how easy and informative my recent service visit was with Scott Mudd. My car was brought in for oil change and tire rotation but I expressed to Scott things I also wanted looked at. He kept me updated on my car while it was there then was so helpful and informative about everything else. Printed out all the information I needed and also checked back in after visit. I highly recommend talking to him about your service needs and I will definitely be asking for him on my next visit. It was an easy , non stressful, informative visit . He genuinely values the customer and is great at what he does. Thank you for everything! Much appreciated Tracy Eachus

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by Max on 08/29/2023

Neal Barret after selling me the car avoided all of my calls, messages and emails for 3 months just to avoid a $38 he promised to reimburse. The issue is still unresolved. They will deliver on some of their promises only if you make sure it happens before you sign a check. Yes the people there are polite and not pushy. It's the actions that count.

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by AnnapolisDude58 on 07/23/2023

We recently brought in our 2009 Venza—our favorite car of all time. After 215,000 miles it needed over $6000 of repairs and service to keep it going for a few more years (we had put off a major repair from prior visits, plus full brake service was $1600 for both front and rear). A lot of money, but Koonz did a great job! Our Service Tech Theresa was helpful and patient with our many calls and questions. The car now runs like new. Thank you!

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by S D P on 07/20/2023

Had wiper blades replaced there in Annapolis location on West street, days later rear windshield wiper was erratic, freezing at times in center of windshield. Took my car back to get that fixed. Was told part is back ordered n part n labor will be $750, by my advisor James! I took it to Mr Tire in Gambrills, they just had to tighten screw on arm of wiper attached to motor. Worked great after that. When blades were installed at Koons Toyota that screw was not tightened properly. That’s all. No charge, they did it for free! Toyota wanted 750$ n didn’t bother checking if screw was loose. So either techs there are poorly trained n not we u add lifted or Toyota just wants to fleece me coz m a woman n go there for everything, thought would be easy money…

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by Prius LKW on 07/03/2023

Seemed like the techs were in a bit of a rush. Upon receiving my car back, my wheel covers were loosely placed back on the tires and they did not attend to resetting the tire pressure light.

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by Bernessia Henry on 06/20/2023

Do not buy a used car from Koons Toyota Annapolis! Purchased a Toyota Camry in April 2023, maintenance light came on in June 2023. Took the car in for maintenance and service told us the car needed over $5000 in service! We purchased this car just over 3 months ago!!! The service department didn’t know how it could have passed the Maryland State Inspection. I wouldn’t recommend this dealership to my worst enemy! If you’re in the market for a used car, look elsewhere.

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by Ashleigh on 05/17/2023

Theresa Harris is so friendly & always available!

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by Steph on 04/23/2023

Very accommodating I enjoyed the ease of purchasing my vehicle

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by Ibeth Gomez on 12/31/2022

Service was fast, friendly and just great overall, Michael was my service advisor and he was amazing can’t wait to go back in 5k!

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by E in Odenton on 12/17/2022

I was due for scheduled Toyota maintenance, I logged into my Koons account, quickly made a service appointment for Friday 16 December and received a confirmation. I arrived onetime was greeted and after some quick checks I was directed to my service manager. My service requests were noted, they reviewed my Koons Toyota coupons and I quickly save $50 plus dollars on my service package. They provided an accurate estimated wait time, all went well. I did not need the shuttle so I waited in the comfortable customer waiting area. My technician kept me informed via text and suggest the fuel system be "cleaned" injectors... just in time for Christmas travel. All work was accurately completed by Toyota trained technicians, fluids and lubricants were Toyota Factory specified to ensure maximum vehicle performance. Everything went well, and I am set for Holiday and Winter travel, Thank you!

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by Tina on 11/07/2022

Robert, the Collision Shop Manager provided excellent for me on my two occasions that I had to use their services. Highly recommend them!

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by Jeff Croissette on 06/14/2022

My wife and I are looking at a new Highlander. They have no inventory, which we totally understand. We are willing to order our Toyota. They actually had a slightly damaged Highlander they let us look at. We spent some time there and started working on our order, the sales lady was brand new and she seemed to be trying really hard, her name was "Joe" . We left for the night but came back the next evening to "sure things up" and place our order. When we arrived we met with the sales front desk person who stated "Joe" was off. I asked if I could speak to a manager since I was ordering a Highlander I had some questions on different engine options. I was directed to "Jason" who did not seem interested in helping me, they had to actually ask him to get involved and help me, I then had to walk over to him, and he would not even get out of his chair to greet me and seemed really bothered talking to me. I advised him that we were ordering the Highlander, and his tone changed, he stated it would take months to come in - very negative tone. I said the wait was fine knowing this is the "new" way to buy a car right now. I asked him to have "Joe" give me a call so we could wrap this deal up. Jason again said " you might not see this car until December, which I said was fine, then he said you have to put a deposit down too. My wife and I both thought he was agitated that they had very little inventory and we surmised that they may not make a lot off of ordered cars. I did state to my wife that I hope this was a part time job for him. She agreed and said there is no way a full time sales manager would act like that. Here is an actual copy of the email I sent. Today is June 14th, two plus weeks, and we have not received a phone call, email, text, or anything from Koons Toyota from anyone. I gave all our contact information to "Joe" and then to Jason. THIS IS THE ACTUAL EMAIL SENT MAY 31: (Heard nothing back) Customer Jeff & Rebecca Croissette Jeff Croissette <jeffcroissette@gmail.com> Tue, May 31, 8:37 PM to Jason.Lormore Good evening Jason and "JOE" - who is our sales person; however, Joe does not have an email address as of yet, since she is new to Koons Toyota, so I am reaching out to you Jason. Please share this email with her - thank you. My wife, Rebecca and I came in about a week ago to look at several vehicles; however, we keyed in on the Highlander. Unfortunately, you had no Highlanders for us to test drive, (just a wrecked one we got to sit in) . We are still very interested in the Highlander, especially building our own, which you helped us out with. When we got home, we went further and looked over all options and models, and we are close here, but we need to test drive both the 3.5 V-6 and the Hybrid 4 cylinder. Joe: We are aware, and fully understand, from a follow up trip the next day at the dealership where you were off, and we spoke with Jason to the following: 1. IF we order a vehicle it may take 6 months to arrive - we are totally good with that since our daughter does not drive until December, which is when we would then give her our current family car. 2. We need to put down $2500 to order a car - NO PROBLEM, we understand and agree. 3. There is no set timeline when you may get either or one of the Highlanders in for us to test drive - according to Jason it could be a month to get both a Hybrid and a 3.5 V6 - we understand and get it ! Here is our contact information again (below). Kindly reach out to us to keep us in the loop on when we may test drive a Highlander. Once we test drive the two Highlanders, and IF we decide the Highlander is the direction we want to go, then we will make an appointment with you to sit down and order our car ! Let me know if this plan is acceptable and doable - please Thank you: Jeff & Rebecca Croissette [contact info removed] </jeffcroissette@gmail.com>

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