Oxmoor Ford Lincoln
Customer Reviews of Oxmoor Ford Lincoln
Lawn Care Company
byon 03/01/2024
Replacing a wrecked fleet vehicle. Fair price and great communication. We purchased from out of state and made the drive to pick up because of the great service we've received here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Disappointed
byon 05/02/2024
Just came in for a simple chassis lubrication. The lube tech who was working on my truck couldn't get grease in half the fittings. At first, they were still going to charge me the full price, but after expressing my concern they didn't charge me. So I was happy with that, and that's the only reason I'm selecting yes for the box that asked if I thought the price was fair. But I have no idea what's happening to Ford lately. They really need to step up their game with their service. Seems like every time I go in there, it's something they either can't do or won't do. I find that hard to believe because they're the ones that built the truck. Anyway, I'm not even sure I would want them to do an oil change as of right now.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service Review
byon 05/01/2024
Experience was perfect. Without my asking, someone secured my license plate, which had been very loose. I appreciated this attention to detail. thanks, Pat
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My Ford service
byon 04/29/2024
I scheduled my Ford Edge to be serviced at Oxmoor Ford online. It was a good experience. I showed up on time and my car was ready on time. Brandon was my service tech, a super nice guy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service appointment for 2023 Ranger
byon 04/26/2024
Outstanding service appointment. All work was completed on time as promised. My vehicle was actually returned much sooner than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
30K mile inspection and Service
byon 04/16/2024
Fantastic and timely work. Always great to deal with and detail oriented
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
40,000 mile maintenance and factory recalls
byon 04/11/2024
Excellent service, dealership had issue with wrong part being delivered and will follow up when correct part arrives.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lawn Care Company
byon 03/01/2024
Replacing a wrecked fleet vehicle. Fair price and great communication. We purchased from out of state and made the drive to pick up because of the great service we've received here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Salesman
byon 02/26/2024
He was very professional and was very open with our questions. And lastly helped us get into a dream vehicle! Definitely will be recommending to friends and family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 02/16/2024
Extremely friendly service writers and service department answered every question I asked, and some that I didn’t even know to ask highly recommend this place
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oxmoor Ford Louisville Service Review
byon 02/08/2024
Polite and prompt
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 02/07/2024
First experience at Oxmoor Ford for service and it was a great one. Ross was my service member who assisted me. He took my info and confirmed what was to be done with my truck. He told me the time in which the service would be done and showed me the waiting lobby, which had nice accommodations of spacious room, comfortable seating, and coffee. Midway through, Ross stopped by to check in with an update on the progress. My truck was completed in the time frame that Ross said it would be done. Very impressed with the professionalism and how well organized Oxmoor Ford runs their business.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceeded Expectations
byon 02/01/2024
I initially made an appointment had to reschedule with no trouble. Diagnostic and service was able to be completed in one day. It must have been an easy fix.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Raptor Brake and Transmission service
byon 01/31/2024
Had my Raptor in for front brake and Transmission fluid and filter. Highly recommend-used text to keep me informed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on 2021 Ranger
byon 01/30/2024
Wonderful, quick service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Visit
byon 01/30/2024
I recently took my truck in for routine service (oil change and tire rotation), getting some scratches fixed on the front tow hooks, and to inquire about a letter I got from Ford regarding a recall for the tailgate assist handle. Overall, I had a very mixed experience and am unsure I will return. I feel if you just need an oil change or routine maintenance they’re probably great, but if you need anything else I’m not confident in their willingness or ability to help. When dropping my car off I let the service advisor know the purpose of my visit and asked about getting the tow hooks fixed (they were damaged when I bought the vehicle new) and the “recall” work for the tailgate assist handle. For the tow hooks he advised me I would have to take it to a different location because they ‘don’t have a body shop here, actually we have a body shop, but not for that’. It would literally be a tiny bit of paint-maybe the job is too small for them? Next I asked about the recall and he advised it could be days to get it fixed. I said no I want my truck back today I’m just trying to figure out a plan to get it fixed in the future. Then he said I should call the ‘call center’ to schedule that. I said I’m here now “can’t I just go talk to someone.” He said no calling is better. Knowing what a fun experience it is to call someone vs. talking to them face to face I said ‘that doesn’t make any sense, I would rather just go talk to someone, since I’m here anyways’. Keep in mind the call center is about 20’ from where we were standing. He said ‘no you can’t go in there, I can’t even go in there’. Not sure what is so secret about the call center? Doubt they are handling classified information, but who knows. I said how about you check on the part availability and schedule an appointment for me to come back? He said ‘well I can, but my system isn’t the best, the call center’s system is way better’. At this point I got the feeling the service advisor just didn’t want to deal with anything other than routine maintenance which is unfortunate. When I picked the vehicle up there was no follow up about part availability or a future appointment to get the recall work done and I didn’t even ask as I’m unsure I will go back to that dealership. I have never had this type of experience before at a dealer service department. In my opinion the biggest reason to take your vehicle to a manufacturers brand service center is they have brand experts that can handle any issues. I didn’t get this feeling at all from Oxmoor Ford. The unwillingness to help was very disappointing. There’s a big difference between not being able to do something (which happens) and being unwilling even try to help. As it was my first (and possibly last) visit to Oxmoor Ford’s service department I’m not sure if it was a bad day, an inexperienced of too busy advisor, limited service department, or combination of multiple factors, but it was the most disappointing experience I’ve had a dealer service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for My Lincoln at Oxmoor Ford
byon 01/30/2024
I brought my car in early and the service team quickly got my car ready to go in for service. I had the opportunity to ask some questions about the car of my Lincoln and received prompt, courteous replies. Truly, a very pleasant experience. I was even able to do some school work (I am a teacher) while I waited.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Transmission
byon 01/26/2024
Very helpful in working with warranty company
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance
byon 01/25/2024
Was given accurate time and cost estimate and notified me of an issue needing immediate attention. Quickly fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Advisor
byon 01/17/2024
Dante , my service advisor was very pleasant and eager to get my issue resolved . He even explained what caused the issue with my backup camera and that it should have been taken care of correctly I’m the recall process .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
F350 Service
byon 01/05/2024
Torbin is amazing to work with. Quick, worked me in. He saved me a ton of cash on two things that did not need to be done. Fixed some nagging issues at no charge. Great guy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used car sales experience
byon 01/01/2024
John was a blessing to work with. He really helped get me a deal that I could afford on car I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments