Customer Reviews of Jeff Wyler Florence Buick GMC
Outstanding staff
byon 06/08/2018
From the salesmen to the finance lady, everyone was great. Our second purchase from Jeff Wyler Buick in Florence.
Exceptional Service
byon 04/25/2018
I get all my cars from Jeff Wyler. Bill Monhollen did an exceptional job helping my wife get her new car. He is the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Experience
byon 03/02/2018
The sales staff were awesome. They worked to get me the best deal. They also follow up after the sale!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Typical Car Salesman
byon 08/31/2017
Typical car salesman! They will try the bait and switch game with you. Advertise a good price on a lease and then turn around and play games once you are there. The manager that values your trade in is completely arrogant, un-friendly and has the personality of a wall. They treat you like your stupid and can't do some simple math. Beware, they will use all the tricks of the trade to get you. First time going there and won't ever go back.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
New GMC Sierra
byon 05/03/2016
I went in to the dealership a few weeks ago looking to lease a new GMC Canyon. The numbers didn't work for me at the time even though Mike Brown put in a ton of effort. I got a call from Jason this past weekend about coming back in to see what they could do. I again worked with Mike Brown, this time on a new GMC Sierra. With all of the great incentives and the help of the hardest working salesman, Mike Brown, we were able to get a deal done and I drove home in my new black Sierra. Dealing with them was easy and you felt like they actually cared. They even through in an extra for me on the truck to seal the deal. I couldn't have been happier with Mike Brown and the crew at Jeff Wyler GMC in Florence. I will be heading back there in a few weeks with my wife's care to see if we can't strike another deal! Oh, Chad was quick with the paperwork too once it was my turn to sign!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Dealership
byon 03/11/2016
Purchased a brand new ride from Terry Long who provided outstanding customer service. Terry is a straight shooter and was a pleasure to deal with during the purchasing process. He was very professional and respectful and followed up with me after the sale to ensure I was 100% satisfied. I'm glad I worked with him and will definitely go back when I'm ready for my next new ride!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Personable Service and Excellent Sales Experience
byon 02/15/2016
I have been researching cars for the past year and more so in the past couple of months. I found exactly what I had been looking for with a no haggle price (which was the best price I had found) and contacted Jeff Wyler of Florence, KY right away. Within a few minutes I had a person texting me to see how they could be of service. We live a couple of hours away, so I contacted Terry Long back and forth until we could make it to the dealership the next day. We had the pleasure of working with Christina Goderwis. She was very attentive to our questions and interest in the vehicle. She even helped us entertain my small children while my husband and I talked over our options. This was the best experience I have ever had in customer service. We ended up being there 4 hours; however it didn't seem like it. With 3 kids you would have thought it would have! Thank you Terry and Christina (and Chad) for all your help in getting us our new (or new to us) family car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service
byon 01/01/2016
David Navarre did a fantastic job taking care of me when trying to buy a new car. He explained all of my options that were best for my situation. I also had a discount through my company and it was difficult getting the information the dealership needed to apply the discount. David did extra leg work to help me locate the information. Fantastic customer service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying my dream vehicle
byon 09/18/2015
17SEP2015: This was one of the best experiences I've ever had when purchasing a new GM Vehicle. Thanks to Greg in Service dept; for recommending Steve Genetti. Steve went above and beyond his duties to make sure I got my dream vehicle, I'm extremely picky and Steve was very patient with me and my wife. We shared some laughs and some personal information about our lives. It was a very long day but when it was finally over I was thankful for Steve. Greg in service, I owe ya buddy !!! Thank you all and special thanks to Chad the Finance Rep. Absolutely... as long you keep these three people...I promise I will definitely recommend Jeff Wyler to others! Thank You Safety Don
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Absolutely Satisfied
byon 02/25/2015
Dan was incredibly patient and supportive in helping my wife and I choose the best vehicle for us. The finance team worked diligently to get us a GREAT rate and we appreciate that very much. On top of it all, they were extremely understanding as we handled our two year old who was less enthusiastic about the whole process. I've bought 9 cars from 7 different dealerships in my life. I wish I could redo every previous purchase to only work with the staff at Jeff Wyler Florence Buick GMC. Thanks guys.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
dearship review
byon 03/25/2013
I just purchased a used truck from Jeff Wyler Buick last week. I had inquired about the vehicle on their website and within an hour had received a call from Chad A. He arranged for us to come into the dealership to look at the truck that evening: had the truck ready to test drive when we got there. Chad and the finance team did an excellent job of getting the best package possible for us. We drove the truck home that evening. I have to say I was not crazy about visiting a dealership. My past overall experiences have been unpleasant, to say the least. Chad and the rest of the Jef Wyler team, however, restored some of that lost trust and confidence. They were genuinely friendly and hospitable, knowledgeable and diligent in their efforts to get us the best deal possible. We will definitely visit them for our next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Prime reason why car dealers get a bad reputation
byon 10/12/2011
My wife and I were looking for a very specific vehicle (Buick Enclave...but a certain package w/ specific details). Jeff Wyler was the only one in the Tri-State that had that car on the lot. We originally were dealing w/ a brand new salesman, very upfront, very likeable. As soon as others stepped in to 'help' him (and found out we were using our own financing), we suddenly were treated very poorly. In the annoying negotiating phase, we were talked down to and practically laughed at, as if we were naive (my wife is a Dr. and I have my Master's...we are far from unknowledgeable about this process). So, we went to another Buick dealer in the area and were assisted by a veteran dealer who had been in the business for decades. She really was helpful and located the car on Wyler's lot, but they didn't want to give it to her to make the sale. The whole experience was so unnerving, that we actually ended up not buying a Buick at all! This was our car of choice, but our experience w/ Wyler's staff was so horribly insulting, that we were turned off by the whole Buick route altogether! If anyone from Jeff Wyler is reading this, three weeks have gone by and that car (the one we really wanted) is still on your lot. Also, let the young, new guy chart his own path in the friendly style that he already has. Salespeople like the ones who stepped in to 'help' are relics of the past that you should be trying to get rid of, regardless of their level of sales. Your cars sell themselves. Allow the buyers to feel respected and cared-about. A staff full of inexperienced people who hold that attitude will outsell what you have right now all day long.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Complete Satisfaction
byon 08/14/2011
I just drove home with the real car of my choice. By searching with Edmunds I came up with the location of the exact Acadia Denali options that I was looking for. I managed all communication with Chad Anderson at Jeff Wyler Buick GMC in Kentucky over the internet. Then when I went in they had everything ready to go and I was on my way with plenty of time to show off the Acadia.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Check out Jeff Wyler Florence!!!
byon 08/05/2011
I looked up my desired car on Edmonds.com, Edmonds sent my request to multiple dealers. Chad Anderson at Jeff Wyler Florence was the first email I got, he was very helpful. I made some changes to my request on Edmonds and Chad got back to me right away. I feel if I requested a pool in the back of the SUV, Chad would have had one within an hour. When I showed up to the dealer I worked with Nick Skaats, he was easy to talk to, and very helpful. Everyone that I dealt with at Jeff Wyler was very helpful. It was a 10/10 great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jeff Wyler Florence Buick GMC is the only place to buy your next car!
byon 07/20/2011
I bought Buick LeSabres in 1994, 1998, & 2001, and I now drive a 2007 LaCrosse. One son bought a 2001 Century and the other one bought a 2006 Pontiac G6 GTP. Dave Navarre is easy to deal with and is totally honest and extremely helpful before and after the sale. It never takes very long to make a deal because I do my homework and they are very fair.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thank you for helping me get my car!
byon 04/19/2011
A BIG thank you to Ron Daugherty for helping me through the difficult process of getting a nice, almost-new used car with questionable credit like mine. A lot of other dealerships wouldn't even TRY, and Ron and Jason at Jeff Wyler Buick GMC in Florence, KY not only tried but succeeded. I would definitely recommend this dealership to others. Thanks guys!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worthy of the repeat business
byon 12/15/2009
This is the third car I have gotten at Jeff Wyler in Northern KY over the past 10 years, first at their Alexandria location and now I have followed them to their Florence, KY location. Obviously if one is unhappy with an experience of buying or leasing a car you don't go back. I have dealt with several individuals there over the years and have not had any problems and they pass off information well when one of the group is on vacation. I have never had any problems with getting my cars serviced there as well. There is only one other dealer that I have bought multiple cars from over the years. I usually have that sinking feeling as I drive off the lot that I''ve been screwed. But never at Jeff Wyler and that is why I have been back and will continue to come back as long as their management team is working.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very good experience
byon 10/27/2009
We just purchased a Yukon Denali from Jason Rebholz at the GMC dealer in Florence, KY. We were impressed at every stage, from the initial (quick) follow up to an internet enquiry , to driving away with a new car 2 days later. Jason's knowledge is impressive, and Todd also made the process simple and a pleasure. We recommend these professionals and the dealership without any reservation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pontiac G8 GT Purchase
byon 03/09/2009
I recently purchased a Pontiac G8 GT from Jeff Wyler Pontiac. I was extremely impressed with the follow up, customer service, and personal attention that I received from Jeff Anna and his team. The overall selection was excellent, and I ended up with the exact model and feature set that I had been looking for. Jeff also kept me up to date regarding pertinent incentives, and made sure that all of my questions were quickly answered. If not for that level of customer service, I would probably still be looking. This was by far my best experience purchasing a car, and I would highly recommend Jeff Anna and this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2000 Dodge Dakota SLT Crew Cab
byon 02/20/2009
I purchased a used 2000 Dodge Dakota SLT crew cab, 2 door, with 108890 miles. I have owned the truck for 2 weeks now and I have to say, for 3100 plus taxes and plates, It was not a bad choice at all. The engine runs good, the interior is very clean. I can't smell the smoke smell, however after closer look of the seat and driver side panel I noticed some cigarette burns, but what can one do about those. The truck is a deffinate step up from my previous single cab 2.2 liter 4 cyl 1998 S-10. Now I can seat 6 passengers and still have a better fuel economic truck compared to a full size truck. Averaging 19.7 miles to the gallon on 3 tanks. The dealership allowed me to look at the truck from head to toe no problem and were very open to it's flaws. The dealership is a pontiac GMC dealership and the Dakota was a trade in from the previous owner. Over all a pleasent experience and the dealer did everything he could for a poor college guy on his final semester of flight school.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
great experience with internet team, Jeff Anna
byon 02/17/2009
Looked at G8 GT for over a year and had a great experience at this dealership. They had several GT's in stock and we found a great deal on a demo that was perfect for us. Jeff Anna was a great salesperson, took time with us and never pressured us or pulled out the typical salesperson lines. Highly reccomend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Search our large Kentucky inventory of new Buick GMC cars, trucks, SUVs and vans, including Buick Enclave, Encore, LaCrosse, Regal, Verano, and GMC Acadia, Canyon, Savana, Sierra, Terrain, Yukon and Yukon XL. Our team is here to help you with online price quotes, trade-in evaluation tools with KBB, directions and hours, financing with our online credit application (including assisting you with special financing needs for a bad credit car loan) and setting up a test drive. We also feature Used Car Sales.
1 Comments