Bob Allen Motor Mall
Customer Reviews of Bob Allen Motor Mall
Worst Customer Service Ever
byon 03/18/2024
Do not expect excellent customer service or knowledgeable sales rep.
Warranty
byon 02/08/2024
Was told the wiring issue on the truck was caused by a 1” lift in the back. Lift kit had been on the truck for 6 months with no issues. Was told they could fix it for $600. $90 and I fixed it myself.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
RUN AWAY FROM THIS JOKE!!!
byon 04/19/2022
This letter is written after waiting over 3 months for a brand-new truck I purchased in December to be delivered to the dealership from which I purchased. Let’s start from the beginning; I am in the sales/customer service industry and work with people every day. I have never seen such sheer disrespect and pure arrogance until I came to Bob Allen Motor Mall. This was the first ever new truck I was purchasing so I was super excited about it. I spoke with Dave at Bob Allen when he informed me that they have a 2022 GMC Sierra 2500 AT4 listed on their website as (IN TRANSIT). After much consideration, On December 14th I decided to pull the trigger on the truck as I needed to buy something before the end of December. However, at this time I was PROMISED by Dave that the truck would not take more than a couple of weeks to get there. The truck was built on 12/28/2021. On this Date is when the dealer and I went through the actual purchase contract. I had planned to take the GMC 0% interest financing options seen everywhere on TV. When they ran my credit, they called me and said there was an issue. This seemed hard to believe seeing that I have an 800+ credit score with a credit history over 14 years long and ZERO late payments. I could qualify for anything I want. The GMC Finance manager that I was connected to couldn’t give a crap about hearing what might be the issue. The synopsis of the story is that I was named after my dad and had a legal name change in 2020. This GMC finance manager told me that because I had a name change my old credit would not come over and therefore, I would not qualify. I emailed him multiple articles written by the credit reporting agencies that clearly say a name change does not change your credit. I was treated like trash. This manager said to me this sentence “We didn’t ask you what size shoe you wear why would we ask you if you had a name change” accusing me of changing the deal. Apparently, they make money even on the 0% financing option. I never received ANY written notification of why my credit application was denied which is clearly a violation of the Equal Credit Opportunity Act. (15 U.S.C. 1691 et seq.) Conveniently, even though I placed a $1000 deposit on this truck 2 weeks prior I noticed they now have MY truck listed on their website for several thousand dollars more with the same Stock number and Vin number! This manager wanted to deny my credit so they could sell the truck for more money to someone else. After receiving more horrible customer service I was encouraged to give up the deal. Seeing that I only had 3 days left before the end of the year to find a new truck I went forward with wiring the dealership $84,802.34. PAID IN FULL. Over the next few months, I had to call my salesman every single week for an update. NOT ONCE IN OVER 3 MONTHS HAS THIS DEALERSHIP GIVEN ME AN UPDATE without having to ask! I have received the tag and the title in the mail for my truck yet GMC is withholding my paid for property from me. I have been told so many times that they have no idea when its coming or why it is taking so long. I know of multiple other people who have had their trucks built after mine and been delivered soon after from THE SAME EXACT PLANT MY TRUCK IS PARKED AT. I have asked the dealer if there is any way I could fly to Michigan and pick up my truck and that’s not an option and they are not willing to anything about this. I have been told my truck is 100% complete not waiting on chips literally sitting in a parking lot where it was built with an unknown shipping time. I have called GMC corporate as well and they defer me to the absolute embarrassment of a dealership that I did business with. I am having to pay over $160 a month to maintain insurance on MY brand-new vehicle that is sitting in Michigan with NO answer on when I might receive it. When I spoke with the General Manager of the Dealership, he gave the same runaround answer of everyone else who seemingly has no clue as to why the truck hasn’t been delivered. I was deceived, insulted, and lied to by Bob Allen Motor Mall and its management.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Bait and Switch
byon 06/16/2021
I was shown a picture from their Frankfort location and purchased That truck. 4.5 hrs later I was delivered the wrong truck. I'm a businessman and to be honest, after 4.5 hrs I would have taken a bicycle. I drove the truck home and called the next day only to be met by 'The Owners Son' who was rude. I have no time in my life for that but they should have delivered the correct truck to me at my house with an apology. If I weren't so busy I would have taken more steps to demand a correction. Don't go there or believe a word they say.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Service
byon 07/03/2019
They have THE BEST service department! Always share their specials with me so I can save as much as possible. They are always friendly, always timely, and overall great customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Don't bother. Non-responsive, non-negotiable.
byon 06/14/2019
Called and talked to "Tony" about a $900 price difference on a 2011 Mazda 3. Waited 24 hours for a call back that never came, then I called back myself and talked to Tony again. Waste of time as the price was "rock bottom price". Non-responsive and non-negotiating. Don't bother here, take Bob Allen Motor Mall off your map. Good luck where ever else you land!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Service
byon 02/19/2019
All needs taken care of by a friendly knowledgeable staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best dealership ever!
byon 01/09/2019
Great experience! Great customer service and overall support from all!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good People
byon 09/05/2010
My son and I have each purchased a new Nissan from this dealership this summer. They have done everything possible to try and make a deal happen. They made us feel like our business is important to them. If their service department is as good as their sales department we should have many years of doing business together.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments