Tri-County Ford
Customer Reviews of Tri-County Ford
F150 purchase
byon 04/09/2024
Great team to work with. Had a little trouble locating what I wanted (from other dealer) but they worked through it to make sure we got what we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
F150 purchase
byon 04/09/2024
Great team to work with. Had a little trouble locating what I wanted (from other dealer) but they worked through it to make sure we got what we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 04/02/2024
Everything went exactly as I hoped. Salesman was awesome , with no problems. Tri County does a great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used f150
byon 02/12/2024
Friendly salesperson no pressure buying good to work with I will recommend them to others
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Richard A Beran
byon 02/02/2024
Was very happy with salesman and the rest of there staff. They found the correct vehicle we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great buying experience!
byon 01/29/2024
Our purchase was quick and easy. Josh, Andy, and Todd were great to work with. Open and honest all through the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great routine maintenance turn around!
byon 09/19/2023
Had my 5,000 mile service. Scheduled at 8:00 AM and was in and out in no time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tri County Collision Review
byon 08/12/2023
Completely satisfied with my experience with Tri County Ford Collision Center. The technician, Eric, disassembled the car promptly and further inspected with complete accuracy. And Eddie, the Service Advisor/Adjuster was fantastic as well in relaying updates to me as often as changes occurred. The vehicle ended up being totaled, and they made sure that went smoothly as well. Everything was great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2014 Explorer
byon 07/24/2023
On the mechanic side: you need more mechanics. The wait for service is unreasonable. I called June 30 and could not get my truck in until July 18 -- nearly three weeks! That's a long time for a major service issue. The service I received apparently is fine as the wheel hasn't fallen off - yet - and was completed in a timely manner. On the service side: I was unequivocably disrespected by my service advisor. [I think you should call him a service secretary if all he does is set up appointments. Has he ever even been a mechanic??] Back story: I live in Jeff and have a seasoned mechanic in a small shop who works on my vehicle when I need. He is always respectful and honest with me. I started coming to Tri-county for a recall issue when I worked in Oldham. In this particular situation I got a strange noise the day before leaving on vacation. My mechanic looked at my car, fixed a broken tie rod and told me I had a bad wheel bearing and not to drive my truck to Florida. I called Tri-C when I returned. I had looked up wheel bearings on Ford.com. When asked why I thought it was a wheel bearing I told the secretary what my mechanic said and the noise it was making and his response was that a wheel bearing didn't make that noise in his experience. When I told him that was not the information from the FMC, he just scoffed and wrote check for noise in right rear wheel on my account. When I brought the truck in he said, "oh, the wheel bearing???" condescendingly. When he called to tell me I had a bad wheel bearing, he was very subdued. He was not there when I picked up my truck. I think the Tri-county team can do a lot better serving your customer base; I'm assuming many of whom are women. Your service advisors/secretaries could use some education with customer service skills. This was not the first time I've had one be condescending. This truck is my third Explorer and it will be my last. You need to do something with your online accounting of progress on service as it did not say my truck was finished until the afternoon of the day after I picked it up. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Edge purchase
byon 07/13/2023
The transaction went smooth, not pressured, not great value on trade in
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Regular customer
byon 06/05/2023
Everyone is always friendly, efficient and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Works plus brake fluid flush for my F-150
byon 05/25/2023
Called on Thursday for an appointment the following Monday. Dropped the truck off in the morning and Tri-County took me home in their shuttle. The service was completed by mid-afternoon. My wife ran me up there and I was out in 5 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 05/21/2023
Jon Hehelman kept me updated as to every test they put my car through to find out exactly what was causing the problem. Very cautious in finding the main trouble instead of just putting on costly parts that may not of been the major trouble. Rick Soards also a great person to work with. So many codes were coming up they could not commit to a certain length of time in their service. Very well explained as to the length of time the car would be there. Have to say kudos to all of them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Hendricks P
byon 04/17/2023
Brandon D. did a fantastic job. Everything that was promised on the phone happened. No sales pitch, this dealership sells itself with great customer service and making the buying process easy. This is the second vehicle I have purchased from them and surely won't be the last. Thank you guys ...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Dealership service in the region
byon 02/23/2023
I've been going to Tri-County Foord for service on my various Ford vehicles for 10 years now. They are a locally owned, small town dealership with old school principals. The service dept is consistently courteous, informed, experienced and does excellent work. This dealership cares about the customer experience, not just selling cars. Their service advisors don't try to up-sell you with parts or repairs that aren't critical to safety and performance of your vehicle. I highly recommend Tri-County for all your Ford sales and service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 Edge
byon 02/06/2023
Took my Edge in to get 3 recalls repaired. I wanted to get an oil leak looked at as well. I figured I'll get the oil changed as well while it's there. Wife had to borrow a car to get to work where car was getting service. Dropped my car off the night before. I got a call the next day saying their mechanic called in and nothing got done except the oil change. They told me I had to bring the car back another day and hopefully they will have a mechanic that day. What kind of service is that? I get things happen but I felt like they can work with me better to try and fix their wrong. Plus I paid about $30 more for their oil change then normal. Total waste of time and this isn't the first time I had issues with Tri County service. Probably going elsewhere next time
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Slow, even with appointments
byon 09/20/2022
It was a 2.5 hour oil change that was supposed to be only an hour. Staff were more concerned with lunch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Tri-County Ford
byon 08/22/2022
Josh in sales was excellent, very helpful through the entire process of buying my 2017 Ford Explorer. I will recommend this dealership highly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 06/15/2022
Great service on my 2019 Fiesta
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 04/23/2019
The service expertise with Tri-County Ford in Louisville, Ky was thorough, thoughtful and by everything that was requested done in timely mnner in their busy schedule. There are many dealerships in town and this is by far from first experience THE BEST!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lincoln MKZ service
byon 04/08/2019
I recently took my Lincoln MKZ to Tri County ford in Buckner For recall on the driver side airbag. The work was performed the same day. Mike, the service adviser, had the customer service driver bring me home while the work was being done,then picked me up when finished. I could not ask for better service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2019 Mustang
byon 03/22/2019
I purchased a 2019 Mustang Convertible through Tri-County Ford in Buckner, KY. The salesman was Dean Boeh and he took care of everything. My only complaint was that it took three months for the car to be built.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
