Tri-County Ford

Today 9:00 AM - 6:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Tri-County Ford

4.5
Overall Rating
(19)
Recommend: Yes (18) No (1)
Write a review: Sales | Service
sales Rating

Excelent experance!

byHarry H.on 08/30/2018

This was the second car i bought from Tri country Ford Bo our salesman was very helpful and knowledgeable in our new Escape. BTW this was the second vehicle i bought from Bo! The whole experience was very pleasant and . painless I was out the door after the paperwork in no time at all! if your looking to buy a new car and live in or around the Louisville KY area this is the Dealer to go too. Thanks guys for being the best!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
35 Reviews
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sales Rating

Excelent experance!

byHarry H.on 08/30/2018

This was the second car i bought from Tri country Ford Bo our salesman was very helpful and knowledgeable in our new Escape. BTW this was the second vehicle i bought from Bo! The whole experience was very pleasant and . painless I was out the door after the paperwork in no time at all! if your looking to buy a new car and live in or around the Louisville KY area this is the Dealer to go too. Thanks guys for being the best!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bought new car

bySlugger92on 07/03/2018

Overall my experience was great! Everyone was friendly, felt very welcoming when I walked in, and didn't feel pressured into getting something that I could not afford. This was my first time buying a car from a dealership and it was made extremely easy for me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tri-County Ford

bypleased3153on 05/02/2018

The staff at Tri-County was wonderful and very accommodating. I went in for an oil change and the attending was able to tell me about a recall for the car and it was fixed right then!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ford recall

bygshaffe2on 03/26/2018

Car was taken in for a Ford recall. In and out quickly. If the steering wheel doesn't fall off, then they did a great job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

F150 Service-Front brakes, Intake manifold and fuel system cleaning.

byAceboy74on 03/23/2018

Service was completed in a timely fashion. Had some communication issues regarding exactly what services were to be performed but besides that everything went smoothly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Customer Focused

byrosestkon 12/11/2017

I always have great service at Tricounty.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied

bypleased3153on 12/09/2017

Excellent service.completed in timely fashion and reasonably priced.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always had a great service experience at Tri-County.

bykykarguyon 07/24/2017

Always had a great service experience at Tri-County for their expertise, their patience with me, recommending only what they'd do if it was their car, reasonably and even surprisingly a bit less expensive sometimes than elsewhere, plus all the little touches like a car wash and shuttle service. Location is certainly convenient too as they are nearby, yet I'd drive 60 miles to get the care they give. Keep up the great attention to your customers.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Dean helped us buy two cars and made it pain free.

byEckhoffmon 07/17/2017

Dean did a great job getting us the vehicles we were looking for in a short time period. He had to arrange for a vehicle to be moved so we could see it an ultimately buy. He made the process very clear. I walked out of two other dealerships because the sales people could not tell me the price in a simple clear way. No pressure to buy. Go see Dean for your needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My new truck

byDavSharon 06/17/2017

We called ahead checking to see if a certain truck was there and it was and we told them we would be there at a certain time and there was a sales rep waiting for us. We ended up buying a different truck which was my favorite color and it was certified. The paper work took a while but they were washing it and filling it up with gas while we were eating popcorn relaxing watching the game. Everyone was very nice and our sales rep showed us everything on the truck how it worked before we left. Good experience and would recommend Tri-County Ford to friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

carver

byrobpetersonon 06/12/2017

Tri-county took care of my issue and took responsibility for a problem that did not get fully resolved earlier. I appreciate their stepping up to do this .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

gillydog

bymccallie01on 05/02/2017

Promptly greeted and service done quickly!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

byMKRankinon 05/01/2017

The service writers were friendly and accomadated my needs accordingly even when they couldn't get a part in the same day!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

my ford focus

byeking0913on 03/12/2017

The technicians were very helpful and friendly. They even went so far to find me a discount on my service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great sales and Service

by1004ronon 02/25/2017

Poor after sales service at Oxmoor and superb after sales service for many years at Tri-County Ford with my company Fusion, made it a forgone conclusion that I'd buy my personal 2017 Edge Sport from Tri-County. My purchase was done while I was abroad, and Klaus and Kaitlin took care of everything communicating by email and phone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Friendly personal service.

byGdock69on 02/24/2017

Your service manager Rob T. Makes you feel like a friend. It was very nice to deal with someone who makes you feel comfortable, he is easy to talk to and really explains things. It's always a stressful time when your car isn't running right so having someone like Rob is an asset to your company.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ford Escape

byJdwyatt12on 01/09/2017

I had a wonderful experience purchasing my vehicle. Stan was a great help and the process was quick and painless. thanks!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

F150

bymddunagon 01/09/2017

Bo did a great job answering all why questions and concerns!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ok at best.

byJbrace914on 01/05/2017

Always seems like there is a lot of confusion between staff members. Lack of organization.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fair price, excellent experience

byevs40242on 01/21/2016

We just purchased a 2016 Explorer XLT from Tri-County and could not be happier with the experience. My wife and I shopped at Oxmoor Ford first (being one of the only dealerships open on Sunday), and while we can't necessarily criticize that dealership, we can say that we liked dealing with the guys and gals at Tri-County much better. I located the exact vehicle that I wanted online and asked for a quote via email. Jennifer responded quickly the next day and was more than happy to assemble a proposal. She was attentive without being pushy or annoying. Jennifer found a time for my wife and I to come to the dealership and meet with Manny and Dean a couple of days later. Dean and Manny were both a pleasure to deal with, which I never expected to say about car salesmen. Neither had the slick (greasy) persona, and both were very helpful. My wife was nervous about test driving the SUV with a salesperson watching her, so Dean just threw us the keys and let us go. This one simple thing allowed my wife to focus on the car and not the guy trying to sell her talking from a backseat. When it came time to talk numbers, Dean and Manny were both very fair. They offered us a great trade-in price for our old vehicle, which helped even more with the applicable tax credit that came with it. Since we arrived at the dealership about an hour before closing, we weren't able to get everything completed the first night. In order to save us from having to drive the 15 miles back the next day, Dean actually delivered our new Explorer to our driveway! We spent about 15 minutes finalizing the paperwork, and then he spent the next 30+ minutes covering all of the options and controls inside our vehicle. When we were all done, he jumped in our trade-in and took it back for us. I can honestly say this was the easiest and best experience I've ever had purchasing a car from a dealership. I have zero problem recommending this dealership (especially the employees I listed) to all of our friends and family. They say they want you to be a "customer for life", and I can confidently say that they're off to a great start. Thanks again Dean, Jennifer, and Manny!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

They save money me a lot of money

bybillsharp35on 12/02/2015

Hybrids are not high profit, but Tri County treated me like I was buying there most expensive auto. Really showed me a better way to buy. Thanks Bo/Manny/Gary

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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