Customer Reviews of Eddy's Toyota of Wichita
Trust Your Gut
byon 05/12/2022
WORTH THE READ! I work in customer service & rarely complain as I know you cannot please everyone. To say my experience has been frustrating and disappointing is an understatement. I had high expectations the moment I walked into the dealership. Showed me a 2016 Civic that they just got in from auction-no detailing/maintenance done. Price stated was not within my price range, they said they would work with me. Agreed to come back the next day for a test drive after detailing and inspection was done. Came in for my appointment after work, car not detailed, inspection done-mechanics reported no concerns & oil changed. The used car market is a nightmare and I expected inflation in price. Manager would only give me the price in my budget that night ONLY and assured me "it wouldn't take long" to do paperwork and detailing. I was waiting till the last staff member left that night. Wouldn't an experienced dealership execute what they promised or is that just poor customer service?...Turns out seats were stained & come to find out after 1 wash the paint was chipping on the back side window. Went back to see if they could assist me in anyway as I only had the car for ~1 month. The manager said, "Some cars just run out their life time." A 2016 Honda Civic? ok & i checked for recalls. Went to a shop they work with-ESTIMATED $1400 FOR REPAIR. I felt taken advantage of & treated like another $$. AND- when it came to title registration, not correct title or paperwork. Wasted my time, their time, TAG office time, and my employers time. Not only do I not own the car, my insurance doesn't even cover me right now & have to make payments. So their mistake is at my expense. will not ever buy from again or pass on any recommendations.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Best car shopping experience!
byon 11/11/2021
This was probably the best experience car shopping I have ever had. We worked with Justice for 3 days and he found us a vehicle that worked best for us. I would recommend talking with Justice if you are searching for a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Go for it!
byon 11/05/2021
Great service, fast process, very helpful, very patient. Justice is a truly amazing specialist.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service and staff
byon 10/09/2021
Jared is very professional and will help you through the sales process. You feel very comfortable through the car buying process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Phenomenal customer service
byon 08/11/2021
Justice Delarosa was great to work with to find my new vehicle! He was able to show me many different SUVs with varying amenities in my price range. I never felt pressured to make a decision because he wanted me to find the car that worked for me and one I was comfortable with. Thanks Justice and Eddy’s Toyota!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Brand new RAV4 XLE Premium just the way I want it.
byon 07/28/2021
I was in the market for a new RAV4 Hybrid but the dealerships near me did not carry the model with the options I wanted to have. I was fortunate to work with Justice of Eddy's Toyota in Wichita. He listened to what I was looking for and options I wanted added to the car. He then proceeded to "build" the car with all the options, the exterior and interior colors based on what I told him. He also gave me an estimate of the OTD price and the approximate ETA. He kept me updated of the progress of my order. Four weeks later, I have a brand new RAV4 Hybrid XLE Premium just the way I wanted and all the options I wanted. Thanks to Justice. He did a great job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Christoph is absolutely the best!
byon 06/26/2021
Christoph is the best salesman I’ve ever dealt with. He made buying a new car fun!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buying a car
byon 06/26/2021
Appreciated the helpful customer service. Salesman was patient and not pushy. Took time to find us the right car for our price range.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
4Runner Purchase
byon 12/14/2020
My salesman, Justice D., listened to what I wanted (i.e., no sun roof, no third-row seating, dark gray color) and got it for me. Gave me a reasonable discount, considering the popularity of the 4Runner. The vehicle drives and handles better than I thought it would for an SUV.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jeep Cherokee
byon 11/01/2020
The BEST people to buy a car from! Justice was my salesman and he work countless hours trying to find me the perfect car and he did just that! I am happy with both my car and Justices customer service! He done me right, I really appreciate it! I told him exactly what I wanted and he made it happen! Thank you again! I highly recommend using him!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service sept / service manager
byon 09/29/2020
Went to get my car check out for a loud noise it makes when I put it in park. The service a manager Joe Donath heard it when I pulled in there service area. Before I could even tell him what it was doing he said it was the electronic brake. He didn’t want to send my car back to get it ck out. Cause he automatically thought he knew. Then after telling him it was to loud didn’t sound normal he sent it back. Had me wait an hour and what do you know service dept comes back claims the same thing. A 2019 should not make this loud of noise when parking your car. I told Joe that he was like we don’t manufacture the cars so idk what go tell you. He is rude worst customer service. If you don’t like helping customers find a new job. Then gave me a 1-800 number fo lawn me off. Called that number and I’m going to drive 45 mins out my way cause that service place it should not be making that loud of a sound. I WILL NEVER RECOMMENDED EDDYS TOYOTA TO ANYONE. WORST CUSTOMER SERVICE EVER. THEY ATE NICE TO YOU TO GET YOU TO BUY THE CAR THEN WHEN SOMETHING IS WRONG YOU CALL OR GET IT SERVICE THEY ARE rude. Once you sign for the car to your they don’t care anymore. DO NOT BUY FROM EDDY’S
- Recommend this dealer? No
Excellent Service!
byon 04/01/2020
Bought an older 4Runner(private seller) and took it in for trans fluid change, plugs, and diff fluid change. They took a video of the truck while it was on the lift and did a multipoint check. Sent me the video as I was waiting. Staff was very friendly, was not asked to buy a car or hounded by salespeople(like some dealers I’ve been to). Service prices beat the local mechanics. I shopped around before calling Eddys. Recommended services also priced well. No pressure sales on those, just included it for future reference. Washed my truck after the service also which was awesome because it needed it! I will definitely be back for future services. A+
- Recommend this dealer? Yes
Satisfactory Warranty Airbag replacement
byon 03/27/2020
My 2004 Tundra needed the Takata airbags replaced. Good communication by Eddy's service department. Their initial vehicle check revealed several unrelated issues, but when I declined, they did not coerce or pressure. That helps. When the service tech checked, he/she concluded the entire assembly needed replaced, not just the inflator. That meant approval from Toyota. Eddy's got the approval and did the work. Getting the parts, though, took almost three months! Eddy's supplied a loaner via Enterprise Car. Overall, Eddy's was professional, supportive, and respectful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Patrick is the best
byon 09/25/2019
Patrick is awesome. He is the only salesman out of all the 4 different sales personnel we spoke with out there in the last 6 months to make it possible to get us into that new Rav4!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Maintenance
byon 09/21/2019
Everyone there is friendly. I like the vedio about my car sent to me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good salesman
byon 09/18/2019
Very satisfied he did not waste any time helping me! Was very polite an friendly! I am very grateful he was able to help me get a car even tho it was not what I wanted!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very easy to work with on an acceptable deal, worked with Guy Ridpath
byon 09/09/2019
Had a good buying experience with Guy Ridpath and Eddy's Toyota!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New car purchase
byon 05/24/2019
Sales, finance, and management team were more than accommodating to each and every request my husband or I had. I was initially interested in a hybrid model and then my husband inquired about other options. I felt bad making the team run around, however, they did with minimal to no complaints. Excellent results partnered with high quality customer service! Thank you Eddyâs, we are in love with the new addition(s) to our family! ð
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Repeat Customer
byon 03/22/2019
I wasn't looking for a new car, but the sales team made it an easy decision.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service
byon 03/21/2019
The reception was great, I especially loved the new YouTube feature that enables you to see what the technician is looking at especially under the car. Excellent explanation of the needs for my vehicle for this service.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great/outstanding!
byon 12/15/2018
Great customer service! They went above and beyond our expectations and delivered the vehicle right to our door.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Why Buy a Toyota from Eddy's Toyota of Wichita?
If you seek a high-quality car from a dependable brand, then you can find it here at Eddy's Toyota of Wichita. Any dealership can sell you a high-priced ride you do not need. Still, at Eddy's Toyota of Wichita, we want to help you make an easy and pressure-free decision to join many of your neighbors in South Central Kansas among our family of customers. We have quality cars and a host of great services to make the car-buying or leasing process easy and convenient; many of these same services you might not find at our competitors in the Wichita, KS area.
Let us show you all the ways you can benefit from joining our family here at Eddy's Toyota of Wichita. Shoppers will find us less than a 20-minute drive outside of Derby.