Zeck Ford
Customer Reviews of Zeck Ford
Robert G. was great help!
byon 05/26/2022
I came to Zeck having a pretty good idea of the vehicle I wanted and Robert made the entire transaction go quite quickly and smoothly. I don’t think it took more than three hours total. Thanks Robert, and Zeck! Tom W.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worse Experience Do No Recommend
byon 10/16/2022
The worse experience I’ve ever encountered when trying to purchase a car. So many red flags at this dealership, I should have walked right back out the door to begin with. 1. When my husband and I came in, sat with Craig, we showed him the two cars we were interested in. He proceeded to search the cars on his computer, confirmed they had them and advised us he was going to pull the cars around for us to begin test driving etc. Craig took an hour looking for the cars, returned multiple times inside the dealership advising he could not find the cars and needed help. Another sales rep had to assist him in locating the cars on the lot. 2. After an hr of searching, located one car ready and able to test drive. Next issue, spent another 45mins looking for the key to the car. Craig could not locate the keys to the car, and this was very time consuming. (Hence, we were in the dealership my now 2 hours just spent looking for the cars and now keys to test drive). We also had three kids inside the dealership along with us getting anxious. 3. Once finally locating the keys, the key fob was dead and would not start the car. Nick came to assist Craig, using YouTube to figure out how to start the car since the fob was dead. This took an additional 15-20 mins. After Nick found the solution, we were finally able to test drive the vehicle. 4. Test drive went smooth. Came inside dealership to handle all necessary paperwork with Craig and Nino assisted. Placed a deposit on the car and was instructed by Nino and Craig, car will be ready for pickup this evening. Come back after our sons football game to pickup vehicle same day. 5. Returned 3 hours later to provide our check and pickup the vehicle, only to be advised that the vehicle not only ready for pickup, the brakes and rotors are bad so we couldn’t leave with the vehicle today because they had to fix them. Now I have 3 issues with the statement above. 1. My family and I drove over an hour away to retrieve a vehicle from your establishment. This could have been a phone call from management to us if there was an issue with the vehicle. 2. My husband and kids all test drove in the vehicle this morning. If the brakes and rotors are bad, that’s an accident waiting to happen. Why would your establishment allow my entire family to take a vehicle that is not drive-ready for the streets to test drive? 3. My husband and I was alerted on the brakes and rotor issue after the test drive was completed, all the paperwork have been submitted and a deposit was placed. If your company’s motto is “transparency” this is something that would have been brought up in the beginning of the deal. So after coming back to pickup our vehicle, and we were alerted the brakes and rotors were bad, I was so displeased with the service and how they never informed us of the car issue. They gave me my deposit back and we left. Do not recommend. Worse service and they are not transparent about their vehicles.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Depend on Zeck
byon 09/01/2022
I've purchased my 3rd vehicle from Zeck, all good deals. I had a problem with the last one, and Tom from service went above and beyond expectations in attempting to resolve the problem that day. His resolutions were over and above the warrantee. Zeck came through for me once again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Robert G. was great help!
byon 05/26/2022
I came to Zeck having a pretty good idea of the vehicle I wanted and Robert made the entire transaction go quite quickly and smoothly. I don’t think it took more than three hours total. Thanks Robert, and Zeck! Tom W.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worth the Trip!
byon 02/19/2022
Great service and straight forward on all aspects! Friendly people made buying experience even better!
Superior Customer Service
byon 09/30/2021
My Kia Sorento broke down by the Zeck Ford dealership in Lansing, KS. Zeck Ford Service squeezed me in to diagnose the issue - unfortunately it came back as needing a new engine. Annette Darting was my Service Advisor - she had to deliver some pretty upsetting news... 1) that the engine needed to be replaced and 2) the cost estimate of that replacement. Annette was empathetic to my distress and listened to me respectfully. After calling Shawnee Mission Kia (where I purchased my vehicle), and being treated with apathy to my situation and disrespect for me as a customer, I decided to go with Zeck Ford to have the engine replacement/repairs done. As you know, in today's environment, shipping of many of the parts needed can take quite a bit of time. Annette was great, she called weekly to give me the current status and even called to inform me that she would be out of the office for a week and gave me a contact name/number to reach out to in her absence. Annette also lined me up with a loaner vehicle for part of the time, which saved me a lot of money. The repairs are now completed and I am back driving my vehicle. When it comes time, and I'm looking to purchase a new or newer vehicle, I will be returning to Zeck Ford as a customer. Maybe Annette could sell it to me??? She certainly deserves the commission for my change of heart from Kia to Ford. Kudos to Zeck Ford and Ford Service for their outstanding employees, especially Annette Darting...she is a keeper!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Research VIN # before purchase
byon 09/08/2021
Have dealt with 3 people at Zeck - including the owner. Do not buy a used car from them because they are dishonest about what they are selling. They do not disclose vehicle issues - even if the manufacturer tells them to take responsibility of faulty parts. You are on your own when it breaks down.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Zeck's Service is Terrific!
byon 07/22/2021
My car, a 2021 Ford Focus, needed a new compressor for the air conditioning to work and there was an oil leak of which I was unaware. Annette was Zeck's service representative. She was fantastic in every way. My car had to be in the shop for two days. She secured a loaner vehicle for me for that time. (I understand that cars are basically unavailable right now, but she was able to get one for me. Since the Focus is my only vehicle, it would have been impossible for me to get to work without transportation.) She also worked very, very hard with "Car Shield"--an extended insurance-- to get my car repaired. They were not responsive--e.g. took a long time for answers, and yet she persisted in order for my car to be repaired. She is a tremendous asset to the dealership, I believe. Wish all workers everywhere were like her; she has a dedication to help people and to make things work for the customer. Just wonderful, wonderful help and assistance. Her actions give Zeck Ford a good name.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Impulse buyers only - find the problems later sucker
byon 05/05/2021
Bad experience dealing with Zek Ford. The list of issues is long, but if you are not ready to buy on the spot the salesman will turn on you. They are 'fake' nice, but if any issues come up they will show their true colors and you will see all they want is to get your money and get you out the door. They were very unprofessional and when I responded to the manager about the issues I had with the salesman, the salesman intercepted the email and replied back saying they wouldn't fix anything. I discovered problems with a truck we looked at and they told me they were too busy to fix anything. So, if you are in a hurry to buy a broken car and take on the problems that the dealer 'should' take care of... throw your money at Zek (just don't expect anything else from them. I emailed the owner to express my concerns before leaving a review and guess what... he didn't even reply!) High Volume dealership = terrible customer service and questionable cars. If the price is too good to be true, there is probably a reason. Buyer beware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Service
byon 04/12/2021
I wanted to express my appreciation for both Annette D. and Tom at Zeck Ford in Leavenworth, Kansas. With all the choices available to take your vehicles to be worked on, I have chosen Zeck for service because of two members on the team. Annette and Tom time and time again impress me with their quiet professional, knowledge, and “roll up the sleeves” and get to work attitude. Thank you both! Ty R.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fixing a Sales Department Mistake.
byon 03/24/2021
18 hours after buying a 2018 F-150 I was getting breakfast. When I got back in the truck and started it the entire dash and steering wheel were not functioning. No lights, speedometer, blinkers etc. I immediately call called Annette my service advisor and left a message because I knew it was just after 8 and they were covered up. On the way to the dealership I called again and Annette answered. She told me to pull right up to the door and they would be waiting. I drove 25 miles in an unsafe vehicle. When I got to the dealership I talked with Annette and she pulled the truck in the bay to start looking at it. When Tom the service manager came up he greeted me and spoke with Annette then he took my truck further in to the bay and began looking it over. After a few minutes he asked if I had just brought the truck and I said yes, just yesterday afternoon. Tom continued working and then found the problem to be the GPS tracker had not been properly uninstalled by someone in the sales department yesterday when I purchased the truck. He returned with a part and went back to my truck to continue working on it. After 20 minutes Tom had the fixed. He checked everything that was not working and then pulled the truck out. Tom told me I should talk to the sales manager tomorrow. The service department at Zeck Ford is second to none. I have been dealing with them for 10 years now and been very happy with the service provided. They have serviced and repaired 6 different vehicles for my family in that time. If something was not done up to my specification Annette and Tom made sure it was before I left the dealership. I always know that if I need something, the Zeck service department will get it done in a timely manner and professionally. All the service managers are just like Annette and have always worked with me. I will recommend Zeck service department to anyone no matter if they drive a Ford or another brand.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Edgy
byon 03/16/2021
The retail price is as it shows. No dickering. Fast and easy. Ask for Rick Mears. Very knowledgeable and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 02/17/2021
I have been coming to Zeck Ford for Service for 5 years. I have been working with Annette Darting for almost the entire time and she has always taken care of any issues and kept me well informed of any problems, solutions and duration, which is exactly the kind of Service that makes me come back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very Pleased!
byon 02/13/2021
Annette Darting was very helpful with getting my vehicle scheduled for service over the phone. Then upon dropping the vehicle off, she was very transparent about the process and the steps that would be taken to fix my vehicle. She provided a very pristine loaner vehicle to accommodate my transportation needs while the vehicle was getting worked on. The process was hassle free!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Too Busy
byon 01/30/2021
I’ve called this dealership twice about a vehicle they have advertised online. Both times the sales team seemed to car more about ending the conversation than selling a car- and I was totally ready to purchase the vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Hunter Martin was Great!
byon 01/07/2021
Hunter was great to work with! So nice and laid back that he made buying my suv so easy! I love my 2017 Edge! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thankyou
byon 01/05/2021
Just wanted to say thankyou to Whitney and Steve, their help to me, an out of state customer was great. Tim Z.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ms Darting Customer Service
byon 11/10/2020
Ms. Darting provided outstanding customer service to me and my family. She treated us like We were her only customer. Every aspect of the repair, from scheduling, dropping off, servicing, billing, and pick-up we were treated with kindness, honesty, and professionalism. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dedicated staff
byon 10/28/2020
Hello I would like to express my appreciation for the person who is or should be head of service if she’s not I believe her name is Annette darling she is the person I always ask for her no matter what I need from the dealership she is the reason I have continued to come back to get my vehicle serviced there she is always courteous always helpful and takes the time to explain in detail what is going on and what work will be done and when it will be finished I hope all of the big wheels at Zeck Ford know what an asset she really is to your company
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Periodic service
byon 10/27/2020
I had a great experience. My service advisor, Ms Annette Darting was tremendous. She is always positive and knows what exactly is needed for my vehicle. Extremely courteous, polite, and competent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Twenty five years of great service
byon 10/21/2020
The Zeck Ford Service department has excellent staff. From Keely Brown, the service writer to Tom Tomrell Service Manager.. Great Job!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review Annette Darting Zeck Ford 5 Stars
byon 10/20/2020
We have had consistent out standing service from Annette for the past 5 years. She always goes above and beyond and is the primary reason we continue to come back to Zeck Ford. When I have a problem or question I always call her first. She even helped us find an appropriate sales representative. When I need special parts or tires on a budget she always does great research and comes through for us
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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