McMullen Ford
Customer Reviews of McMullen Ford
Great experience
byon 11/12/2023
McMullen Ford worked hard to help us find a great vehicle at a price we could afford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 11/12/2023
McMullen Ford worked hard to help us find a great vehicle at a price we could afford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Motor Co and McMullen Ford Dealership
byon 07/24/2023
Ordered my 2023 Ford Escape Hybrid the first part of May. Ford sent me an Email that my order had been accepted. Received and Email letting me know when it scheduled to be built, another stating it had been built and still another that it had been shipped. The last one was when it was delivered to McMullen Ford in Council Bluffs, IA.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A/C Service
byon 04/26/2023
My A/C was not working and I took it in for service, under a Ford warranty contract. They fixed the A/C, and I was told it was a missing fuse and was charged for the repair as that was not a warranty issue. Upon me getting there, we found out that a prior new headlamp install the previous year, they plugged the DRL lighting into the A/C fuse spot which caused the A/C to not work when the plug became loose. Upon finding this out, they refunded my money without any hesitation or reservation and fixed the plug so that it would not become loose again. The A/C is now blowing cold. They also took me home and picked me back up. Terrific service as is normal from McMullen Ford!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Getting my car fixed ,
byon 01/25/2023
I’m happy with the work they did on my car ,my car seems to have more power now .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent buying experience at McMullen Ford
byon 09/30/2020
Our salesman Ian listened to what we were looking for and came up with the perfect truck for us. The whole purchase process was easy and painless. We will certainly go back to McMullen first the next time we are in the market for a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible!
byon 08/21/2017
I have never in my life received such horrible customer service! Took our vehicle in for warranty work and they told us they could not do anything to help our safety issue on our ford because it was out by months but not by mileage. We called another local ford and they set us up for an appointment and told us that they will contact Ford themselves and have it covered since it's a safety issue. They also set us up with an appropriate loaner vehicle and not one that's been smoked in and one that will fit our sons car seat. I do not recommend any military to go to this dealership!
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
it has always been 5 Stars. p.s below is my e-mail at work.
byon 04/06/2016
I have bought LTD , Ford Van, New Ranger ,New F150 White & New Red F150 & Now I own a New Ford Escape ! Everyone at McMullen Ford has always giving me top notch help & the sevice dept. also. Mr. McMullen staff is always giving us a 110%. Mr. McMullen I would like to say thanks so much as always for there for my wife Janet & myself . I also would to say for Frank & Shirley. they have really gone out of the way give us the help the make happen for us both . Again, thanks for everything . God Bless you & all of the McMullen Team !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Completely Satisfied
byon 04/04/2016
I own two Mustangs...a 1965 and a 2002. It took a long time to get my carburetor problem resolved with the '65 back in August; but, it was well worth the wait. She runs better now than she ever has, with no stalling whatsoever. Randy did an outstanding job and his honesty was very much appreciated. He could have suggested all kinds of repairs be made to that vehicle; but, he knew I wanted her to be reliable again without spending a fortune and he didn't take advantage of me in the slightest. In fact, I suggested other things be done and he said they weren't necessary at this time. How refreshing is that, especially to a widow! So, because of the wonderful way I was treated and how successfully that vehicle was repaired, I came back with my 2002 Mustang. I can't tell you adequately enough how reassuring it is to a widow to know that she is being treated fairly and honestly. And, the friendliness there is beyond compare. I almost feel like part of the family. Thank you so much. I will definitely be back and will recommend you to everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Escape
byon 02/24/2016
Everyone is so friendly especially the ladies in the office!! I just feel so comfortable at that dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/21/2016
I always have a great experience with the McMullen Ford service team. They are kind, courteous and cooperative. The price is always right on my service and they leave nothing to be desired. I recommend McMullen Ford to everyone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Had the works done on my Ford Edge
byon 01/06/2016
Randy does such a great job, always delivers what's promised. A game changer in my opinion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Employees
byon 11/28/2015
Very friendly staff. Was difficult to find the office. They are doing remodel.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2012 Ford Explorer -15,000 mile check-up & 2 recalls
byon 10/19/2015
2012 Ford Explorer - My vehicle was serviced for its 15,000 mile check-up along with 2 recalls (Recall 14S06 and Recall 15S11). My only negative comment is: Yes, I do receive the print out of what all should have been done to service my car, but I have no proof the work was actually done!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fabulous all the way from Sales to Service!
byon 10/15/2015
I purchased my Ford Focus in November of 2014. Frank and the sales staff were amazing. When I returned for an oil change I hoped for the same level of service but I was skeptical. The service team was amazing. From checking in all the way through picking my vehicle up I was treated like family. Warm greeting, great service, and I'll definitely be back!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 07/01/2015
I bought a used Hyundai Azera. Frank was amazing to work with....answered all my questions, was not pushy at all, kept in contact throughout the process. None of the typical car dealer "let me run this by the boss" tactics. Steve(owner) was kind and helpful as well. He came to ME to settle on a deal. They gave me a great deal with absolutely no hassle. Will definitely be back when it is time to trade again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
services are good. but price for one tire. not good.
byon 06/29/2015
did good job. but in part man was so delay. he play with computer and sheet. no excuse for delay. part dept. person should know better. computer and sheet can wait. also for one tire cost over $100 is unacceptable. it should be $50 to $60. 196/50 R16 is small tire is not over $100, should be $50 to $60. it's greedy. that is only one I do not accept it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great service
byon 06/29/2015
It was great. I came in, knew what I was looking for, and they found it. No hassles and am completely satisfied.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
AC and Transmission cooler leaks.
byon 06/24/2015
The service was great, my AC is pumping out cold air again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Best Experience Ever!
byon 06/17/2015
All around a great experience. Everything was ready when I went to test drive and everything including the paperwork was ready when I went back to pick up the van. It go me so excited, I'm doing the Mc Mullen shuffle...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
McMullen is the best
byon 06/17/2015
I took my car in for an oil change and to have the brakes checked. The car was making an odd noise and Mcmullen kept it until they figured out everything causing the problem. In the mean time we were given a very nice loaner. When we picked up our car after a few days they gave us a very affordable bill and they washed my car before returning it. GREAT customer service too!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 06/17/2015
Shirley was very helpful, knowledgeable and professional. I would highly recommend her services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
