Dewey Ford
Customer Reviews of Dewey Ford
Great job
byon 06/05/2023
Purchased older/use vehicle with trade in and everyone from start of the search was helpful. I'm glad we were able to spend time searching for a vehicle with the Dewey Ford staff. Each staff member made us feel valued and welcomed. The dealership is clean and running very exceptional. When dedicated workers support and established business it creates community ownership and gets people into the vehicle. Thank you for taking the time to enhance our daily lives and support of Ford truck or cars. We took the car for cleaning it was easy process with drop off and pickup handled without any problems, thank you Dewey Ford for your continued success in the community.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great job
byon 06/05/2023
Purchased older/use vehicle with trade in and everyone from start of the search was helpful. I'm glad we were able to spend time searching for a vehicle with the Dewey Ford staff. Each staff member made us feel valued and welcomed. The dealership is clean and running very exceptional. When dedicated workers support and established business it creates community ownership and gets people into the vehicle. Thank you for taking the time to enhance our daily lives and support of Ford truck or cars. We took the car for cleaning it was easy process with drop off and pickup handled without any problems, thank you Dewey Ford for your continued success in the community.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
After hours
byon 01/01/2023
We arrived just before closing time with the intention just to see if they still had the model we were looking at on site they stayed and showed us the vehicle and we ended up buying it that night after closing time. Every time we mentioned that we could come back the next day they said it was no problem and where very friendly about it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Two guys and a car!!
byon 10/21/2022
Gregg Evans was unbelievable. He came in on his day off to help with a car and worked with me to find the right car and price. I can’t say enough good things about him. Peter Lucas was also helpful negotiating through all the paperwork and explaining the various options available for me. This is one great dealership!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New car
byon 09/13/2022
Everyone was kind, helpful and efficient
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great effort
byon 08/20/2022
Worked very hard to make a deal we could accept.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome experience
byon 08/06/2022
Great experience. Everyone was very helpful and awesome to work with. Worked with me and could tell that they wanted my business and would do what they could on their side to do that.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
n/a
byon 08/03/2022
Great sales team Nick Alex took great care of me
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Customer Service from Dewey Ford
byon 07/05/2022
We just bought a vehicle from Dewey Ford and we’re extremely satisfied with the staff. The salesman asked about our preferences and what options we wanted on our vehicle. He showed us several vehicles that came close to what we were looking for. We arrived later in the day on a holiday weekend but they didn’t make us feel rushed at all. Jason answered all my MANY questions. Once we made a decision they finished the process quickly. They are even delivering my vehicle 2 hours away as it had just come off the truck and had not been inspected. I previously had purchased a vehicle from Dewey Ford and this is where I will continue to go.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good work
byon 05/07/2022
My salesmen worked hard to deliver a quality experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very happy
byon 04/29/2022
Thank you Jason and crew for giving us wonderful fast and friendly help. I just keep coming back because of the friendly help we always get. Keep up the awesome work.
- Recommend this dealer? Yes
Edmund the Edge for the Win
byon 04/19/2022
Staff is extremely professional, friendly and helpful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buying my first Ford
byon 04/19/2022
Kevin Kauzlarich is the best salesman and Harley made the paper work process super easy and insightful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Never Again
byon 04/16/2022
Salesman Luke Belzer hasn’t returned our calls since the sale. Have a couple questions about the vehicle. Financing manager did our loan and rushed through everything like we should know what all the documents are and by the end of the deal with a $10,000 down payment he had our loan at $9,000 more than the sales sticker price. We were baffled by all his fast talking and absolutely disagreed with his loan arrangement and almost walked out. Should have at that point but we didn’t and will just never do business with Dewey Ford in Ankeny again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
"We Treat You Better-NOT"
byon 04/14/2022
We ordered a new vehicle from Dewey Ford for which we were required to leave a deposit. The vehicle arrived at the dealership 5 months later just at the time I was having major orthopedic surgery. I was told by our salesman that Dewey Ford would work with us and to not be concerned ,but when it came down to it the dealership threatened to sell the vehicle out from under us and not only would we lose a vehicle that was in high demand, we would lose our deposit. The day after arriving home from the hospital we had to travel 120 miles round trip to Dewey Ford to complete the purchase. After this horrible customer service experience with them I filed a complaint with the Better Business Bureau. In dealing with the staff at Dewey we found that all 5 of the employees we had contact with outright lied to us and also in their response to the BBB complaint. The Dewey Ford motto, “We Treat You Better”, couldn’t be further from the truth.
Sale department is greet!!
byon 03/06/2022
The sales team at Dewey Ford was amazing and answered all of our questions.The sales man Ben Holdiman was great. If you are looking for a new or used car or truck I recommend you give Dewey Ford a look. Thanks again to everyone at Dewey Ford!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Terrible Customer Service
byon 02/16/2022
It took 3 weeks to get an estimate after our minor accident. Found out later they had already ordered parts 2 weeks earlier. Ordering parts before the estimate is done is a poor way to handle an insurance claim and is simply backwards to how it is supposed to be done. We called and called the estimator, but he only called back once - 2 days before he finally turned in the estimate. According to our insurance claims dept, we were supposed to approve the estimate before any work was done. They didn't even tell us the estimate was done. I had to look it up on our insurance company's app to find out it had finally been done. According to his boss - the collision center manager - there was also miscommunication between the service dept and the collision center. Our insurance claims dept would not intervene and help us get answers and updates even though this company is a preferred provider of theirs. Perhaps they wouldn't help because this company is a preferred provider. Our insurance agent, though it was not his job to do so, tried in vain to get their claims dept to help us or get the estimator to return our calls. Turns out the estimator did not return our agents 3 calls either. This 6 week nightmare did not need to happen and it did not need for our claim to take this long. We now have our Escape back. So far (one day in)....it seems to be fixed. We will never use Dewey again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Quick, reliable, and great deals
byon 01/27/2022
They got me in and out in about an hour that was woth a trade in. Marshall was easy to work with and the whole team made it very easy on my end. Great people and great service. Will go thruogh them and marahall again on my next purchase. Appreciate everything. Thank you to the whole dewey team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
22 Escape PHEV
byon 01/20/2022
Dewey Ford and Ed Myers did an excellent job delivering our vehicle in these difficult times. This was our first factory order and they made the process stress free. Lastly, thanks to Ford for rushing our PHEV.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Luke was great
byon 01/05/2022
He was easy to talk to and great at explaining my cars features
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dewey Made Up Ford
byon 12/28/2021
We finally got our Bronco after 10 months and it arrived with a recall! So it sit on the lot for 3 weeks. However the sales department continually checked on parts and called with updates! They also got parts ordered as soon as possible to avoid a back order. Doing sales paperwork was also a breeze.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Would buy from again!
byon 12/01/2021
Hunter was a great salesman to work with….put the touches in that other dealerships did not (had the car pulled up, washed, warmed up and ready to go). He’s very knowledgeable and made our purchase smooth!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments