Carver Toyota of Columbus
Customer Reviews of Carver Toyota of Columbus
Bad car buying experiences
byon 08/04/2023
Upon acquiring my 2013 Toyota Prius V initially, the salesperson Skylar Bryant provided misinformation by assuring me that the battery was covered under a 150,000-mile warranty. In a rushed manner, the finance manager Richard C. Wright pressured me into hastily signing the paperwork, citing an impending closure of their operations. Unfortunately, I succumbed to this pressure. Subsequently, when I researched the battery warranty online, I discovered that it was only valid for 100,000 miles or 8 years, whichever occurred first. Skylar Bryant and I reached an agreement for a $300 reimbursement regarding the warranty discrepancy. However, my attempts to communicate with him regarding this matter were in vain as he had left the company and ceased all correspondence. I then approached Chealsey Smith to address the situation. Following her discussion with her manager, she informed me that resolving the matter would necessitate contacting Skylar Bryant, who was unresponsive after leaving his position. Additionally, it came to my attention that I had overpaid my car sales tax by $200.61. Despite reaching out to Chealsey Smith regarding this matter, I did not receive any follow-up communication. Regrettably, based on my experience of encountering deceptive sales tactics, unresponsive personnel, and discrepancies in financial transactions, I cannot recommend engaging in any business transactions with this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Bad car buying experiences
byon 08/04/2023
Upon acquiring my 2013 Toyota Prius V initially, the salesperson Skylar Bryant provided misinformation by assuring me that the battery was covered under a 150,000-mile warranty. In a rushed manner, the finance manager Richard C. Wright pressured me into hastily signing the paperwork, citing an impending closure of their operations. Unfortunately, I succumbed to this pressure. Subsequently, when I researched the battery warranty online, I discovered that it was only valid for 100,000 miles or 8 years, whichever occurred first. Skylar Bryant and I reached an agreement for a $300 reimbursement regarding the warranty discrepancy. However, my attempts to communicate with him regarding this matter were in vain as he had left the company and ceased all correspondence. I then approached Chealsey Smith to address the situation. Following her discussion with her manager, she informed me that resolving the matter would necessitate contacting Skylar Bryant, who was unresponsive after leaving his position. Additionally, it came to my attention that I had overpaid my car sales tax by $200.61. Despite reaching out to Chealsey Smith regarding this matter, I did not receive any follow-up communication. Regrettably, based on my experience of encountering deceptive sales tactics, unresponsive personnel, and discrepancies in financial transactions, I cannot recommend engaging in any business transactions with this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Thank you Carver Toyota!
byon 07/06/2023
Thank you to the team at Carver Toyota for years of great customer service dealing with both their sales team and service department. Great communication from them when dealing with issues even outside of their control. I recommend them to anyone looking to buy a new or used vehicle, or if you want to keep your current vehicle maintained to last as long as possible- this is a great place to stop in at. Special thank you to Shawn Rasmussen, Jason Teague and Ashley Jannie for their thorough assistance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dishonest business practice
byon 04/09/2022
I was going to come in and buy a Toyota Rav4 hybrid. I checked there inventory, prices, and noticed the dealership added a dealership adjustment fee on top of the MRSP 3k-5k! I asked Josh Branum of Carver's and he responded other dealerships are doing as well up to 15k, but we are not price gouging like them. So I did a dealership search around me and there selling for MRSP with no adjustment. It shows how they lie and use dishonest business practices.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Wow, What a great experience, selection, sales, finance.
byon 10/12/2021
I wanted a highly sought-after Toyota and Carver delivered when no other dealers could, just the Toyota I wanted 😊. Wow! What a difference a short drive makes. Carver Toyota is the best dealership I have ever worked with of the 14 Toyota’s I have owned. Sales, Finance and Service, they each made it so easy. A couple of lattes over some great conversations and we were driving off. What a great group of pros.. All Toyota’s must be bought at Carver. Thanks!!! Tim & Nancy, Indianapolis
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 09/01/2021
Great service from Carver Toyota. Josh Branum did a great job getting me in my new Highlander, especially now with the vehicles at such high demand for. They exceeded all my expectations. Great job everyone!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer service
byon 07/22/2021
I would like to recognize Quentin in the service department he truly went above and beyond on getting me the best deal and prices on my repair he was very prompt on always keeping me updated on my car and very caring and so nice to talk too so again thank you so much on all your help on my Toyota RAV4
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible experience!
byon 01/02/2021
I was working with an internet sales associate and was told one thing (in writing via email I'm willing to share) and then received a very rude and condescending phone call from the GM, Rob Jenne. He later spoke to my husband and apologized for his behavior. We discussed a purchase price and a trade in value and pictures, VIN #, and all other information on the trade was provided. Upon arrival at the dealership (over an hour from our home) we received the equivalent to a bait and switch with the purchase price ONLY being what he committed to with offering $1000 less on my vehicle. This is the reason car sales people have a bad reputation. It's people that are in the business that are dishonest and deceitful and rude. We found a very respectful, honest dealership that we were able to get a fair trade price and a fair purchase price for our new car cash purchase. I highly recommend O'Brien Toyota in Indianapolis. Again, I am willing to share all email correspondence with this company with anyone who would like more details. The bottom line: DO NOT TRUST THEM AND BUY ELSEWHERE.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Used Car Staff doesn't tell entire truth
byon 08/14/2019
Does not tell you all facts regarding sale regarding taxes on out of state purchases. Double Sales Tax.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Poor Dealership, no follow up
byon 09/10/2018
39 days and counting, still no title documents, cant get my tags for my car. rude sales manager. Paul Dyer was ok, did do his part after many emails
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Very Bad Experience (Read whole story)
byon 04/29/2018
I am from Michigan and had been working with a salesman (Chris) for a week trying to trade my 2011 Nissan Rogue sl awd for a 2012 toyota Rav4 Limted V6 they had on their lot. I live about 350 miles from the dealership (a good 5+ hours away). I was given a price for the trade on the Rogue by Chris and it wasnt quite where I wanted to be in terms $ and needed them to make me a little better deal to prior to be securing the loan and driving 5 hours to pick up the Toyota. Anyhow, I told Chris about an experience I had around 10 years ago driving to another state to buy a car and it didnt work out. Anyone can take a photo and make it look good these days. I asked Chris is there was any dents, dings, or anything wrong with the car prior to me coming to see it that I'd want to know about. I was told it was immaculate and that I would be very happy with the purchase and that made me feel good about driving that far to make the deal because once again the photos looked great. However, Chris had the day off during the week and I needed to secure the loan on his off day so I could drive down that weekend to buy the car. I worked with Charlie and told him what Chris and I had talked about and what I needed to make the deal get done. He called me back quickly and told me we had a deal. The car was in my g/f name and he suggested I switch the title into my name to avoid paying $490 in tax because she was not able to travel with me to pick up the car. My g/f and I did just that and she sold me the car for $150 and I paid the $24 fee at the SOS here in Michigan to get the title in my name and save me a fair amount of money. A long story short, I drove the 5+ hours and left at 4am to arrive just after 9am when they opened on a Saturday 4/28/18 to be greeted by Chris. He walked me out to the car and I did a walk around and immediately was upset. The spare tire carrier on the back of the Rav4 had the paint scratched off in over 5 places the length of the cover. The right rear quarter panel had a gouge over ¼ deep and more scratch marks like it had side swiped something. To top it off the inside of the car was very dirty and had potato chips in the center counsel and had not been detailed (I thought it was standard for dealerships). I told Chris there is no way Im buying the car, but kept a level had as I knew my anger would not solve anything at that point. The sales Manager got involved and tried his best to put me into another car, but this was a specific car we had sought out with a V6 to use to tow with and everything else on the lot was out of budget for me. Needless to say this was an awful experience and I am now 0/2 in my life trusting out of state dealers to be honest (which, why lie because Im going to see it when I come to buy it). The sales Manager wouldnt compensate me for gas or anything. So the trip cost me over $100 in gas, 700 miles on my car,$24 to get title in my name to save me the $490 that Charlie suggested I do, and 3 days interest on my loan I had gotten from the bank. If youve taken the time to read this whole thing I hope that you realize its a huge risk trusting people when buying out of state vehicles that youve never seen or drove in person before. (yes, we had driven the exact same vehicle prior to seeking out this one). I hope this review helps someone as this was an awful experience for me!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Worthless after the sale
byon 04/18/2018
Bought a car from them, no problem during the sale. Bought the Gap insurance they so proudly sold to us. The car was wrecked and totaled in January 2018. Several days later we signed paperwork to cancel the service contract and Gap contract. Nothing was done. Called again and said paperwork would be started, still nothing. Went to them in person and confirmed they had everything they needed to get this done. Explained the issues I was experiencing and was told they would be right on top of it. Call back and I will let you know what I have found out. Called Monday left message, email Monday to follow up the call. Still NO ANSWERS!!!! SO FED UP WITH THE LACK OF SERVICE!!!! Meanwhile, I have to make a payment on a car that I don't have and by the time this is said and done there will be nothing for Gap to cover! Thanks Carver!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great experience
byon 02/01/2018
Shout out to sales @ Carver Toyota.We purchased a used car last night in just little over an hour. Special circumstance as we were buying car for daughter away @ college who needed a car immediately.Josh was very helpful answering many questions on Saturday and Charlie was amazing @ sealing the deal without playing games! Shout out also to finance dept,we signed all papers in less than 15 min! We definitely will consider Carver for future purchase even though we had to drive over an hour away and we have a Toyota dealership just 15 min away. The Gilleys
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Most wonderful customer service!
byon 01/06/2018
After the worst week of shady dealerships and stereotypical car salesmen, I stumbled across Carver Toyota and was immediately welcomed with useful information and great personality from my sales guy Conner. He was hilarious and informative from beginning to end. Everyone at this place had smiles on their face and made a big decision less stressful and more fun. They explained everything to me in a clear, understandable way, and never once pushed me to spend more money on something else. Would recommend this place to anyone and I’m over the moon about my new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer service sux
byon 10/21/2017
@CarverToyota Bought used auto, scratches n dents, Jason Teague salesguy wont fix on his dime! He say he trying to earn business, all lies!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Worst place to go. Lie and poor customer service
byon 09/17/2017
So, we purchased a 2011 Camaro from this dealer. I really wish I had looked here before buying as many complained about them being deceitful. First they agreed to detail the used car and fix the three paint chips for us. When we picked up the car they had barely touched 2 chips and claimed the car could not be detailed because they "touched up" the paint chips. You would think they would have washed the car first but they really didn't care. when I told them about this rather than asking if they could fix it they wanted to rush us to finance. We had also agrees there would be no additional charges added to the price but found out later that night they snuck in a finance charge on one page of the documents. When we contacted them rather than asking us to return to fix it they suggested us calling the bank which we did. The bank told us since we were members already the finance charge should not have been put on there and they already knew this so the bank corrected their error and reduces the I treat charge as they apparently raised it from what the bank quoted them.... The sales person told us they had sold the car new and got it back on a trade and it was 1 owner which was a complete lie. Checking the lpo numbers on the tag in the trunk it indicated the car was an Avis fleet vehicle and was never sold there new. Also they purchased it from auction not a trade according to car fax... [non-permissible content removed] We tried to contact the GM to comolain but he was "not in" so I sent in two separate emails.... No reply to either... So if you want the worst customer service possible and a company that is fine with lying to you, then stop in for a visit. If you would like a place that prides itself on good customer service and treating the customer right then I would advise stopping in at another dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
miss treated
byon 07/18/2017
we called about a used car and that we were 2 hours away and if there was a chance of dealing on this car since we was baying cash, they said yes, so we drove there and then they said they wasnt not going to deal on this car and that the price went up on it. bottom line is dont go there if you were told on the phone that they will deal on the price because they wont.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
MISSING PART
byon 05/12/2017
Oil change was done on my 2010 Toyota Tundra 12/23/16 MILAGE 84,749. I went to a Toyota dealer closer to home to get my next oil change at 89,776 MILES. I was informed that my shroud and all mounting hardware was missing. I came back to this dealership, which is also where I originally purchased my truck, to address what I had been told by the dealership who had found the parts missing. I was told there was nothing that could be done about it. I am very disappointed in their customer service and will not ever recommend anyone to this dealership for the purchase of a vehicle or maintenance of. Check under your vehicle people before leaving after an oil change to make sure your parts all there. D. H.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Great experience
byon 03/24/2017
Professional courteous staff. Jason Teague was wonderful to work with in the purchase of my new 2017 RAV4.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dealership didn't work with customer on resolving a problem.
byon 02/15/2017
Bought car ...only had it 5 days....battery went dead in parking lot while shopping. Roadside assist came. Said needed new battery. $145.00 Cost of battery..Talked to 4 different people at dealership. Still didn't want to do the right thing and refund money for battery.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Horrible Experience - Deceitful Behavior
byon 01/22/2017
Quoted several dealers on a new Tacoma and Carver said they would beat the best offer by $500. I was a bit suspicious based on their poor ratings but figured I'd give them a shot after confirming the numbers with the internet sales manager. I gave the dealer all my info including VIN # and pictures for an accurate quote. My vehicle was a 2016 in flawless shape. When I showed up (1 hr drive) they had to start the whole quoting process again (wasting another hour of my time) and didn't even get the basics correct concerning the year of my car or model. I specifically asked about matching my offer and wanted to ensure that their management team was happy with the deal that the salesperson agreed. The offers were from reputable dealers - Warsaw Toyota And Mungenston Alton Toyota but were a much farther drive so I wanted to see if they would honor their price which they assured me they would multiple times. In the end I was offered nearly $3,000 less than they agreed via email (both the salesman and internet sales manager). When I questioned them they didn't offer an explanation other than the salesmen said he does what he is told and his job was to get me in the dealership doors. I guess that means lying to customers even at a managers level. Despicable behavior ... don't believe anything that the dealer offers.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Sale
byon 08/06/2016
Everything was great. Salesman was friendly, courteous and professional. He took care of me. Finance person had the numbers I thought I was gwtting. There were no surprises. Very happy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
