Customer Reviews of City Chevrolet
Re-call work
byon 01/22/2024
In for a re-call repair. The Scheduler made making an appointment very easy and the Service Coordinator made sure the service was handled quickly and accurately. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Re-call work
byon 01/22/2024
In for a re-call repair. The Scheduler made making an appointment very easy and the Service Coordinator made sure the service was handled quickly and accurately. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 01/21/2024
Oil Change was done professionally and quickly. I would whole -heartedly recommend this business!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/26/2023
Brian did an excellent job and brought concern about brakes to our attention
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super service
byon 06/22/2023
Took our expedition in just to get a new key and a huge underlying issue was found. We were kept in the loop every step of the way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and sales team!
byon 05/19/2023
Chad and Jeff were fantastic to work with and were able to provide us great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast service
byon 05/16/2023
Good job as usual. A bit pricey, but I've not had any issues
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/24/2023
The service team did an exceptional job on the “Works Package” the other day on my vehicle. They were very professional & courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast and Efficient
byon 01/12/2023
From the time I called to schedule until I picked up my truck, the communication throughout the entire process was appreciated, the pricing and services were inline and may have been a touch better plus I got Ford OEM parts! Thank you team City Ford!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall fixed
byon 12/05/2022
Had a recall on my car. When I got the notice I called and was able to get in right away and then I had them check out if anything else needed. Did an oil change and check up on other things.. Was pleased with being able to get right in and have it taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very helpful and efficient!
byon 12/05/2020
From start to finish, City takes care of their customers! I purchased my vehicle here, and have had it serviced here since taking ownership. Most recently, I had a screw flatten my tire, and service was able to get it patched and repaired and back on the road in no time! Very helpful, friendly, and efficient!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Experience We Have Had
byon 07/02/2018
My wife and I were in on Saturday and Joe Moravec was our salesman. We were looking for a second vehicle and we looked a few different options. When we drove the 2016 Fusion we ended up purchasing, it felt like the decision was made when we started test driving it. We were on a budget and made the Fusion within our parameters. We were pre-approved at our Credit Union, but ended up getting a better rate through you guys. Ryan, the finance guy was also great to work with. I appreciate the no pressure ease of everything. Buying a car has always been stressful for us, but this was by far the best experience we have had. Thanks Joe and Ryan for making things happen for us. We will refer anyone that is looking to City. Thanks again.-Luke and Erica Decker
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Not Again
byon 02/18/2018
I purchased a used 2010 Silverado in the fall of 2016. I keep getting their adds and so I decided to write this review. First Brandon the salesman was great. I did not like the dealership. My test drive was very short as the gas gauge was on empty. I asked if used vehicles had a check list so they knew the condition of what they were selling. He told me their buyer determines what needs fixed. I figured being a new car dealership they would conduct a multipoint inspection. Not here and when I got it home I had to fix a back up light. I suspect they changed the oil and detailed it. I couldnt get the plugs loose to check the transfer case and differential fluids so I knew they didnt check those levels. On my drive home I discovered a clunk noise when I came to a stop and started up again. Dont start your test drive with the gas gauge on empty so you can have time to drive and see and hear it perform. I heard several times from multiple salesmen "Are you looking to buy today"? You must say yes and sign on a line to get a price. After doing this a couple of times we agreed on a price and each time they added the paint protection back. Its no more than a glorified wax job and it doesnt come with a warranty. I had discussed a couple of Items with Brandon that needed fixed and when I brought it to the sales managers attention he got angry. "We had a deal" was his reaction. I pointed out the step rails had missing rubber and that was a safety issue and the body side moldings were coming off. My temporary plate was about to expire so on a trip south my wife stopped to get a new one. We had been waiting for the title to be mailed to us. Oh they found it in the file folder. It was there all the time. Lastly, dont buy a GM truck with a Fuel Management System. After a month the #1 plug was fouled. Its a faulty design to get better EPA ratings. It appeared the 1 and 7 plug had been changed twice before. It had 103,000 miles on it. I bought a module that keeps it in V8 mode so hopefully I wont have fouled plugs again. Many have had to replace lifters and cam shafts because of the design. I dont understand J D Powers rating for GM trucks with this faulty system.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Terrible customer service
byon 11/16/2017
ABSOLUTLY DISAPPOINTED with the customer service from this place. I purchased a vehicle through them and cannot get the information I need to get the title in my name. I have been trying to reach them to get this problem resolved for two months now! I cannot even drive the vehicle because the plate that they gave me is now expired. In the last two months I have been able to reach one person who was supposed to overnight me the information that I needed. That’s been three weeks ago. I have left several voicemails and sent several emails to multiple including the office manager and the general sales manager but NO ONE has yet to call or email me back. I will not recommend this dealership to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
WARNING-Do not buy a used car from City Chevrolet
byon 06/10/2016
I cannot believe the Unethical, Immoral, False Advertising, and Deceptive Business Practices! Watch out for Additional fees! Paint Fee or Finance Fee, increasing internet price, charging too much Tax, harassing you to finance through the dealership and the Doc Fee.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Very Convenient!
byon 12/19/2014
It was great! I dropped my car off before you opened and came back after you closed. It was very convenient and all the work was done exactly as I expected! The only thing I had trouble with was finding the key drop, but once I found it, it was all good!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 11/19/2014
My first routine oil change there with my new car. They also did a tire rotation and fixed a seat belt recall issue that I was unaware of. I dropped it off on Saturday morning, they told me it would be done at 11am, then called me at 10:45am to let me know it was done a little early. Awesome!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
15k maintenance
byon 11/02/2014
Thanks to City Chevrolet ( cityautomall.com) for getting me in and out within the hour for my oil change and 15k mile maintenance. Thanks to Joshua C. and technician 1852 for their quick service. James
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 10/17/2014
The service department was great! They were very woman friendly. They fixed my recall and warranty issue quickly and efficiently
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Silverado
byon 09/19/2014
Outstanding experience the sales team went above and beyond to get me in the truck I wanted. First hassle free dealership I have ever been to.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Our Columbia City Chevrolet dealership has an array of new Chevrolet models just awaiting your arrival! You can see many of the popular Chevrolet models like the Impala, Silverado and Equinox. Indulge yourself and test-drive the vehicle of your dreams. Our friendly and knowledgeable sales team will work with you on pricing and financing within your necessary budget. Warsaw customers, City Chevrolet invites you to browse our inventory online from the convenience of your own home. Be sure to take a look at the current online Chevrolet Specials - our cost saving promotions are always changing!
1 Comments