Napleton's Schaumburg Subaru
Customer Reviews of Napleton's Schaumburg Subaru
Would not recomend
byon 10/25/2023
Thought long and hard on this review. The dealer ship will lie and tell you what you want to hear to buy . They will also tack on extra warranty and not tell you about it. * which you can cancel* . Also there "cpo" charge is something they will come down on first. Do not pay that because you do not need to. Would highly recomend doing third party financing so the finance managers can't take advantage of you like they will try to . Onto the service department. They are on a different wave length than the dealer. They will get offended if you ask them questions. They have no customer service and aren't there to help you. Go to palatine subbie for service 100 % better. Service department will make a point to tell you that they have nothing to do with the rest of the dealership. Would not reccomend this dealer to anyone. All prices are negotiable. Just threaten to leave and they will run to the office for one last offer. Typicly just discounting the fees there trying to burn you with. Stay safe and do your research. This dealer doesn't care about you just getting your money. Also 3 months after purchase my clutch and trans went out. Like they don't check the cars before selling them.
Redelivery appointment
byon 09/27/2023
Very please with this type of service . Conner Jacobsen did go over any signal question I have . He explained all with visibly showing me all the action and spend 1 hours with me tho understand all the extra future my Subaru Forester have. I will recommend highly him and Napletons too. Thank you so much
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
June 2023 Purchase 2024 Subaru Legacy Touring XT
byon 07/05/2023
This was my third purchase from Napleton's Schaumburg Subaru and it was again outstanding. This dealersip is always friendly, professional and most importantly no pressure. Jonathon Proano (current Sales Manager at Napleton Schaumburg Mazda) and Tim Poulos directed me through this purchase and made it a fun and relaxed event. I am so impressed with the Napleton Group as they make the process easy and relaxed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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byon 06/01/2023
I’ve sold Subarus for many years, so I am familiar with the ins and outs and the cost related to things this dealership quoted $31,700 for preowned certified Subaru ascent. This is the price online. This is a price that people search for to contact the dealer well this dealer lies they put on a certain price on the Internet but when you call them they charge an extra $1999 to certify the vehicle ha ha ha as I stated above, I’ve sold Subarus for many years not that I’m an expert however, I know for a fact that it cost a little under $500 to certify a vehicle these people are a rip off. They tell you one thing and don’t honor anything. I will be looking into this and contacting Edmunds about it. This is false advertisement buyers. Beware! These people are crazy.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Cliché price switch
byon 05/18/2023
Purchased an pre-owned certified Outback, was advertised as a Subaru certified vehicle for a specified price online. When we arrived the price was quoted as significantly higher. Salesman said it was to pay for the certification. Subaru doesn't charge for certification and the paperwork provided listing the certification as no charge. When the finance person was asked the same question he just shrugged. The sales manager When I called said all dealerships do it. I was deceived from the start. We have received no attempts to address this issue and the contact email given on Google for reviews returns as undeliverable
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
My review
byon 03/20/2023
Was advised of what was needed at 30,000 miles and had it done…great communication .. friendly and knowledgeable advisors
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The price isn't the price
byon 02/27/2023
Long story short - they tried to add an $1,800 "Certification charge" on at the last minute of a used car deal. Over and above what was listed for the Certified car and price online. Said it was for the consumers benefit "because they could compare cars easier if the charge wasn't listed". Stay far away - what they say about Napleton dealers is true - the "Napleton price" is a clever way of saying you are going to pzy in ways you didn't think possible (or ethical).
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Horrible Customer Service
byon 11/06/2021
The service advisor is rude, confrontational and his attitude makes you feel like anything he does is a favor to the customer. He refused to honor a service coupon because I did not present it up front. The problem is that the coupon I presented was for a service that they recommended after my initial check in. When I expressed my dissatisfaction he continued to argue with me that all coupons had to be presented at check in. I once again pointed out that the coupon was not applicable initially. He eventually honored the coupon stating that he would never accommodate me like this again. No worries, he won’t have that option, as I will never go there for service again. I understand policy but this was simply irrational and the attitude and hostility displayed was way out of line. If this is the person chosen to represent the service department, the owners need to evaluate this choice.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Customer
byon 04/22/2021
If you are interested in buying a car right now, I would definitely recommend you to go to Napleton's Subaru. I am very satisfied with the deal that I received with my Forester. This is the first time that I bought a car and left the dealer satisfied with the service that I received .I would advise anyone that's looking to buy now to go to Napleton's Subaru and check them out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 03/06/2021
Would like to thank Charles Balfour for making the experience so easy when purchasing my Crosstrek. Also a thank you to Lance Fozo for doing a great job showing me how to work all the car features.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service Center or a Proctology Office?
byon 09/09/2019
Terrible. I wouldn't take my VCR here to get fixed. Service writers are unethical and this dealer is a shame to all dealers and that's pretty sad. You're better off paying someone to kick you where it hurts because at least you can move on with life faster.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Service at Napleton Schaumburg Subaru
byon 07/22/2019
I always find friendly professional service when I take my Impreza Subaru in for maintenance and service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru Ascent
byon 05/17/2019
Expedient, clean, and welcoming
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Unable to repair
byon 03/11/2019
Expensive radio with all the features. The problem: it doesn’t work, no repair in sight, software updates do not work, radio is worse after updating, worthless dealer, service department very poor.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Mr G. Kush
byon 03/07/2019
Great help from service writer and tech. Engine change done very quickly upon approval of Subaru. Loaner car was excellent. Car is now running great with no excessive oil consumption. Would recommend this dealer for service. Changed a timing belt and belt tensioners along with short block exchange. This added service was on advice from tech. Minimal cost for parts as labor was already covered with engine swap. He suggested this added service while he had the engine apart saving me additional labor on my Forrester. His name was Aaron and the writer was Keith. Great job guys..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Schaumburg Subaru Crosstrek Purchase
byon 02/19/2019
Got a great price and placed an order and it was delivered as promised. The sales team was very informative and professional!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru Ascent @ Napleton’s Subaru Schaumburg
byon 12/06/2018
professional and expedient
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance
byon 11/19/2018
Informative and timely
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Buy your next car from Nick Spohnholtz at Napleton Subaru
byon 09/05/2018
After visiting a number of dealerships searching for a used outback, I found one I liked enough to put an offer on. I dealt with Nick Spohnholtz concerning a used 2015 outback, not budging on the price and insisting it was the best on the market, I decided to walk off the lot. Nick followed up with me once asking if I had any further questions or thoughts and did not push or pressure me into any other vehicles. After a week of researching other vehicles with similar features and mileage, I went back in and purchased the outback. I truly believe they price their vehicles accurately and fairly. Nick is a knowledgeable and friendly salesmen I would recommend to anyone. I have driven my outback for a little over a week now and an issue with a sensor has popped up. Concerned that I did not purchase any extended warranty with the vehicle and I would have to fix it myself, I took it in to the service department to see what they could do. Speaking with Chris Napleton, he assured me they would take care of it. I can not be more happy with my experience at Napleton Subaru. I will be a lifelong customer and refer anyone I can to them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Sales Staff Lied and Did not Honor a Buying Service Agreement
byon 07/01/2018
On Friday June 29, my wife were shopping for the new Ascent. While at Napleton they had in stock a car we were willing to purchase. Having access through my employer, to true car dealer quote network I got a price sent from Napleton, prior to signing any papers that referenced the model we were negotiating on. When I presented their price to them the sales person told me "We will never give you that price, even if you ordered it and waited, this is a hot model and we can sell all we can get." This might be the only true thing that came out of Matt's mouth during our visit, but I also had been sent a binding price quote. Regardless of how low a price I could get from Napleton, after this encounter I could not do business with such dishonest and disrespectful a company. I have looked at several showrooms and all but Napleton treated my wife and I with respect.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great car buying experience
byon 05/01/2018
I purchased my first Subaru, (2018 Forester), yesterday at Napleton's. Robert H. was my salesman, and he was a pleasure to work with. From start to finish, I never felt pressured or uncomfortable. Robert went out of his way to make sure that I got the vehicle I wanted, answering all of my questions along the way. Unfortunately, the exact model I was looking for was not in stock at Napleton's. But, Robert informed me that there was one at a different Subaru dealer, and that he was willing to go get it for me, which he did. Awesome! Throughout our deal, Robert remained cool and calm and maintained a great sense of humor. He also went out of his way to make sure that my wife and I were comfortable throughout the day, which we really appreciated. Just wanted to say thanks again to Robert H. and the entire Napleton's crew for a great car buying experience. J.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments