Webb Chevrolet
Customer Reviews of Webb Chevrolet
Amazinggggggggg
byon 03/12/2024
Staff was so polite and helpful and the work was quality!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazinggggggggg
byon 03/12/2024
Staff was so polite and helpful and the work was quality!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overpriced
byon 03/04/2024
I understand due to economic conditions price of things have gone up, but it's a little hard to trust repair shops when you're being quoted one price and then return the next day to get the work done, and is quoted another. It makes you question everything from the repair being done? if it was immediately necessary or just a "money grab"? Vehicle inspection showed work that was needed "required attention soon" not "immediate attention" as I was told by the service guy. Had I read this on the paperwork sooner, rather than later, I would have held off a little while longer for the work to be done. Please do a much better job of returning customer vehicles to them in clean condition after the prices you're charging. One shouldn't have to ask for a complimentary car wash or spend 30 mins wiping down the steering wheel and door handles from dirt.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Not Satisfied
byon 12/04/2019
The sales rep Marcus was great. I got a previous owned 2019 Impala . Love the car. I had several issues with the car the front tires are bald and there is a rubbing roaring type sound coming from the rear, The car pulls to one side. I received a welcome email from the general manager Tim Gehr I addressed these issues in the email its been a week and no response. I went to the dealership after speaking with the sales rep to have these issues resolved, I have been there two times and there was always an issue either the tech was not there or the person to do the approval was not. I was told I could get a loaner get there they don't have any loaner. Not feeling really satisfied. I've had the car a week and a half. Im to go back on 12/5 to sit and wait for them to work on the car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
FRUSTRATED!!!!!
byon 11/19/2019
I TRULY WISH YOU COULD RATE NO STARS!! I came in just to have an antenna system replaced and a key fob configured. After (6)!!! days and over (30)!!! hours of time sitting at their facility, I get my Corvette back and not only does the new antenna not work, my radio does not work, my cars door locks are all screwed up, I have major electrical issues going on all of which started the day I pulled out of your lot with the new antenna which worked for 10 minutes and then everything went dead. I bring it back and the first day, they could not get to it in the 6 ADDITIONAL hours I was there. I made another appointment and after 7 HOURS MORE!!!, the car is given back to me with nothing fixed and told it was nothing they did and told me I had to find a part that is discontinued.The part I was told to get DOES NOT EXIST!!! I have called and spoken to Mike Lewis (ONCE) who said he would call me RIGHT BACK after he spoke to the Tech who checked out the car but he did not!! I called numerous times after and was told he was busy and would call me back and I also left to many voicemails to count with no return call. I had absolutely NO ISSUES with any of the the above stated problems until the service dept at Webb Chevrolet Oak Lawn got a hold of my car ((My Radio And Antenna Still Worked, Antenna Had A Slight Bend And You Can Not Replace Just The Antenna I Was Told So I Had To Replace The Antenna Motor Also)) and now they are freezing me out and failing to fix problems I am now told by a shop that does nothing but work on Corvettes that it is a certainty that the problems were caused by the Webb service dept as I explained how I watched the installer actually install the antenna through a window on a over head door and he stated (he had to use the braille method,IE, install the lower components by touch as a lift was not available for my car so he crawled under a Corvette. That's about 8-10 inches of space and he is screwing things and connecting things with out even being under the car to see what he's doing!! I am going to continue and try and work this out for a few more days (I will be going into their shop one of those days)and will update if I am successful. Wish Me Luck But I Am Not Holding My Breath For A Breakthrough!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Highly recommended
byon 10/18/2019
Good place and good people to buy a vehicle from. I really recommend this dealership and Jorge Guzman. He had lots of patience and helpful in getting the car I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
First time buyer
byon 07/14/2018
I was a first time buyer. Jorge had a lot of patience with me and my mother and was able to get me a great deal. I highly recommend him and Webb Chevy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Patrick the best sales guy ever
byon 04/09/2018
Bought 2 cars from them and traded in 2 so little stressful but Patrick the best sales guy ever and Al the GM really made things work. Great dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Vehicle Purchase
byon 11/29/2017
I've been buying new cars at Webb for at least 8 years. The sales team has always done their best to get the best price possible. Today my parents purchased a new vehicle! Thanks George
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Service is the Answer
byon 04/15/2017
I was impressed by the customer service, the pleasant ambience in the waiting area, free coffee, and pleasant and caring treatment by Webb team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car
byon 01/07/2017
I was very nervous about the process of buying a new car but Scott Webb listened to what I wanted, didn't pressure me into anything extra. So friendly and easy to work with. So happy with my purchase. Thank you Scott! Susan Zurales
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Thank you Christopher Knight
byon 01/02/2017
I highly recommend Webb Chevrolet, and the amazing sales person (Christopher) he was very professional. And help us step by step with our trade gave us the right price. And left with a nice 2016 Chevy Malibu LT thank you amigo.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Top quality service
byon 10/20/2016
Miguel is the best manager he runs a great group of dedicated and professional sales team. The service is great, this Webb team makes things happen for everyone. Need a car visit these folks. The customer service and quality got customers is outstanding! Mike the sales guy was also great! Thank you Miguel and Mike. We'd definitely refer our friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Tony Hernandez is an Excellent Sales Representative
byon 09/10/2016
I went into Webb Chevrolet on August 30, 2016 to look at a brand new Chevrolet Spark. Tony Hernandez is an Excellent Sales Representative because he is very polite, he made the buying process a easy and great transaction for me. I purchased a 2017 Chevy Spark from Tony. He walked me thru the car and he was very smart about all of the features on the 2017 Chevrolet Spark that I purchased from him. Webb Chevrolet is a great dealership because Tony Hernandez is a great salesman. Mr. Darren Orluck I purchased the car from . Tony H.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car thanks to Gerard Laud
byon 09/01/2016
Best salesman ever. Gerard made me feel comfortable as he greetes us in chevy's doors.I didnt get the vibe that he was just tryin to sale me a car because its his job.He helped me get a new 2016 Sonic Lt and gpt me the best deal any other car lot offered. He is a great person who is down to earth and just isnt selling cars to make extra. He actually listens to your ideas and helps you seek the car youve been wanting.I am glad to have had Gerard as a salesman. CHEVROLET really has some award winners. He is the motto of "MARK OF EXCELLENCE"
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Webb Chevrolet
byon 08/24/2016
My salesperson Anthony Reyna was very professional, knowledgeable and friendly. He really made me feel like he was working to get me the best deal possible. As soon as I told him what I wanted and needed, he knew exactly which car and color to offer me. He was able to provide multiple options and alternatives for every scenario we presented. From to start to finish, he was very knowledgeable about the vehicle, buying options and with helping me register with OnStar and other key features. He has also followed up with me since the purchase and hopefully he will be selling a new car to my mom soon! This was my second car from Webb..with that being said...I am more than confident referring someone to Webb Chevrolet!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank You Christopher Irving
byon 08/15/2016
5 Stars Christopher Irving, where to start.... He's definitely a very professional, productive, and awesome person. He worked with me for a while because I wasn't for sure if I wanted to trade in my SUV. But 8/8/16 I decided to give him a call, he took his time with me and walked me through all the numbers and everything that came with that. We went for a test drive and I knew right then and there that, that 2016 Malibu was mines. And I absolutely love it and so does my kids. A Special Thanks to Christopher Irving for all your help and your patience working with me. You are Awesome!!! Sincerely LaSharee (Monique) Lawrence
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
I recommend Webb Chevy!
byon 08/10/2016
Amazing deal on my new 2016 Impala! I worked with Miguel Morales, who did everything in his power to make it an easy experience for me and attended to my every need. Very knowledgeable about my new Impala and excellent follow up when I wanted extras installed after the sale. Had a small issue with my passenger headrest cover which service took care of immediately for me. Thanks for a great deal, a great car and a great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service from Zakeem
byon 08/03/2016
Zakeem is a great salesperson, he definitely smooth the process of buying a car. I am not a person who is quick to please and do not like haste as I expected at this establishment. I would like to say I was wrong, Zakeem is awesome and able to deal with my undecided self. I left with a beautiful car and great deal. I would definitely refer this dealership to my family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Untrue full
byon 07/31/2016
They lied to me about everything. They didn't explain different type of insurance that I really needed in the situation I was in at the time of purchase. I ask them not to do & I asked them to do something that would've help me purchase a car. I recommend not to do business with them. They full of ****. They don't even try to HELP & work with people that's in tough situation. They just lie & run your credit score down
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Buying my new car
byon 07/13/2016
I stopped by dealership to see the Chevy Trax. Looking for replacement for a tracker that I loved, my salesman was determined not to let me leave without this car. I did love it , but wasn't ready at this time. The young man was pleasant and polite showing me all good things in car I was looking for,after a while decided to take car home. A very pleasant experience. I've told everyone about Webb
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome experience
byon 07/07/2016
I came in last Monday June 27th in search of a new car after losing my beloved vehicle in a car accident a month prior. I really had my eye on a new Chevy Impala. In the past getting a new car was always a challenge. This time however, my salesman Zakeen Valentine made it virtually a seamless process. Not was I in and out within an hour or 2, I drove away with exactly the car I wanted, a Black 2016 Chevy Impala. My dream car! I'd like to thank Zakeen and the staff at Webb Chevy for helping turn a pretty sad experience into a pretty great outcome. Loving my new Impala!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments