Customer Reviews of Gerald Subaru of North Aurora
Forester
byon 05/05/2024
Gerald Warranty, price, ability of staff to listen to and answer my questions and walk me through functions in the auto. Also appreciate the follow up training.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Forester
byon 05/05/2024
Gerald Warranty, price, ability of staff to listen to and answer my questions and walk me through functions in the auto. Also appreciate the follow up training.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very Satisfied New Car Purchase
byon 05/02/2024
It was very low pressure environment . The entire process was completed in less than 4 hours
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchased a 2024 Crosstrek
byon 05/02/2024
Welcoming atmosphere. Good selection of car models. Friendly service. Good overall experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No pressure sales
byon 05/01/2024
No pressure sales. Famous spent a lot of time with us and was patient as we tried to decide which car we wanted to purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Regular Maintenance
byon 04/30/2024
Knowledgeable friendly service advisor and mechanic. Work performed correctly and on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gerald Subaru for the win
byon 04/26/2024
Professional, clean and on time, always polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 04/23/2024
Employees polite and work completed on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crosstrek service
byon 04/18/2024
Professional staff and quick turnaround.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My First Subaru, but Third New Car From The Gerald Group
byon 04/13/2024
Comfortable environment, friendly (and patient!) sales team, fair price, and the obligatory add-ons like fabric protector weren't outrageously overpriced.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easy Peasy
byon 04/13/2024
All our needs were addressed and the purchase process was pleasant. No brain damage. Nicole, Peter and Kenny are exceptional representatives.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Friendly service and relaxing
byon 04/11/2024
Friendliness
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Dealership!
byon 04/09/2024
Everyone was super nice and knew a lot of information.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New vehicle purchase, experience great
byon 04/08/2024
Good selection of vehicles, clean facilities, friendly sales team, Willing to work woth you and listen.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good experience
byon 04/06/2024
Communicative. Friendly. Nice waiting area with strong wifi so I could work. Don’t try to oversell me on services. Gave me my options but I didn’t feel pressured.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Highly recommend Gerald Subaru North Aurora ~
byon 04/05/2024
From having someone followup for several months helping find the pre-owned vehicle I was searching for to the care and time given me in finalizing a plan, I couldn't have asked for a more competent or caring staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Would Recommend!
byon 04/05/2024
Easy to schedule appointments. Quick, knowledgeable, and kind service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and Convenient Oil Change and Tire Rotation
byon 04/05/2024
Very quick turn around for completion of vehicle. Clean and comfortable waiting room.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service is scary good.
byon 04/04/2024
I was comfortable while I waited, it was less time than estimated, you washed my car, and I had WiFi.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 04/02/2024
Friendly staff, and willing to listen to my needs, not trying to upsell me into something I would regret. I have not bought a new car in over 20 years because they showroom antics were just too much. Daniel changed that for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2nd time is a charm
byon 04/01/2024
I recently had the pleasure of working with William Howell at Gerald Subaru, and I couldn’t be happier with the experience. From the moment I stepped into the dealership, William’s professionalism and genuine enthusiasm stood out. William genuinely cares about his customers. He made me feel valued and appreciated, which is rare in the car-buying world. Cant forget about Darell! the business manager who combines financial acumen with exceptional customer service, Darrell Cintron & William Howell IV are your go-to people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ascent
byon 04/01/2024
Very organized, love the car wash
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gerald Subaru of North Aurora is a full-service Subaru dealership that proudly serves Naperville, IL, and its surrounding communities. Our Subaru dealership offers a great vehicle selection at the right price, with departments handling auto parts, service, and a body shop. With such incredible customer service, we strive to be a good neighbor towards our local customers.