Customer Reviews of Gerald Subaru of North Aurora
Great sales staff.
byon 05/09/2024
Working with Andre was an absolute pleasure, and I told every manager I could find. He's polite, professional, personable, courteous and I hope he's still there in 10 years when I buy my 3rd Forester. On a scale of 1-10 he was a 12. Thanks for everything.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great dealership to purchase and service your vehicles
byon 05/10/2024
Friendly courteous and quick service. Everything was explained to me. The waiting room was very comfortable and inviting. We have bought multiple cars here and have been very happy from purchase thru service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great sales staff.
byon 05/09/2024
Working with Andre was an absolute pleasure, and I told every manager I could find. He's polite, professional, personable, courteous and I hope he's still there in 10 years when I buy my 3rd Forester. On a scale of 1-10 he was a 12. Thanks for everything.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Crosstrack owner
byon 05/08/2024
The time Jack spent explaining all the safety features on the car as well as how to use the car systems. I feel very informed on the technology in the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Forester
byon 05/05/2024
Gerald Warranty, price, ability of staff to listen to and answer my questions and walk me through functions in the auto. Also appreciate the follow up training.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very Satisfied New Car Purchase
byon 05/02/2024
It was very low pressure environment . The entire process was completed in less than 4 hours
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchased a 2024 Crosstrek
byon 05/02/2024
Welcoming atmosphere. Good selection of car models. Friendly service. Good overall experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No pressure sales
byon 05/01/2024
No pressure sales. Famous spent a lot of time with us and was patient as we tried to decide which car we wanted to purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Regular Maintenance
byon 04/30/2024
Knowledgeable friendly service advisor and mechanic. Work performed correctly and on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gerald Subaru for the win
byon 04/26/2024
Professional, clean and on time, always polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 04/23/2024
Employees polite and work completed on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crosstrek service
byon 04/18/2024
Professional staff and quick turnaround.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My First Subaru, but Third New Car From The Gerald Group
byon 04/13/2024
Comfortable environment, friendly (and patient!) sales team, fair price, and the obligatory add-ons like fabric protector weren't outrageously overpriced.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easy Peasy
byon 04/13/2024
All our needs were addressed and the purchase process was pleasant. No brain damage. Nicole, Peter and Kenny are exceptional representatives.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Friendly service and relaxing
byon 04/11/2024
Friendliness
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Dealership!
byon 04/09/2024
Everyone was super nice and knew a lot of information.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New vehicle purchase, experience great
byon 04/08/2024
Good selection of vehicles, clean facilities, friendly sales team, Willing to work woth you and listen.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good experience
byon 04/06/2024
Communicative. Friendly. Nice waiting area with strong wifi so I could work. Don’t try to oversell me on services. Gave me my options but I didn’t feel pressured.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Highly recommend Gerald Subaru North Aurora ~
byon 04/05/2024
From having someone followup for several months helping find the pre-owned vehicle I was searching for to the care and time given me in finalizing a plan, I couldn't have asked for a more competent or caring staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Would Recommend!
byon 04/05/2024
Easy to schedule appointments. Quick, knowledgeable, and kind service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and Convenient Oil Change and Tire Rotation
byon 04/05/2024
Very quick turn around for completion of vehicle. Clean and comfortable waiting room.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service is scary good.
byon 04/04/2024
I was comfortable while I waited, it was less time than estimated, you washed my car, and I had WiFi.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gerald Subaru of North Aurora is a full-service Subaru dealership that proudly serves Naperville, IL, and its surrounding communities. Our Subaru dealership offers a great vehicle selection at the right price, with departments handling auto parts, service, and a body shop. With such incredible customer service, we strive to be a good neighbor towards our local customers.