Customer Reviews of Gerald Subaru of North Aurora
Great sales staff.
by 05/09/2024
onWorking with Andre was an absolute pleasure, and I told every manager I could find. He's polite, professional, personable, courteous and I hope he's still there in 10 years when I buy my 3rd Forester. On a scale of 1-10 he was a 12. Thanks for everything.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great dealership to purchase and service your vehicles
by 05/10/2024
onFriendly courteous and quick service. Everything was explained to me. The waiting room was very comfortable and inviting. We have bought multiple cars here and have been very happy from purchase thru service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great sales staff.
by 05/09/2024
onWorking with Andre was an absolute pleasure, and I told every manager I could find. He's polite, professional, personable, courteous and I hope he's still there in 10 years when I buy my 3rd Forester. On a scale of 1-10 he was a 12. Thanks for everything.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Crosstrack owner
by 05/08/2024
onThe time Jack spent explaining all the safety features on the car as well as how to use the car systems. I feel very informed on the technology in the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Forester
by 05/05/2024
onGerald Warranty, price, ability of staff to listen to and answer my questions and walk me through functions in the auto. Also appreciate the follow up training.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very Satisfied New Car Purchase
by 05/02/2024
onIt was very low pressure environment . The entire process was completed in less than 4 hours
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchased a 2024 Crosstrek
by 05/02/2024
onWelcoming atmosphere. Good selection of car models. Friendly service. Good overall experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No pressure sales
by 05/01/2024
onNo pressure sales. Famous spent a lot of time with us and was patient as we tried to decide which car we wanted to purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Regular Maintenance
by 04/30/2024
onKnowledgeable friendly service advisor and mechanic. Work performed correctly and on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gerald Subaru for the win
by 04/26/2024
onProfessional, clean and on time, always polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
by 04/23/2024
onEmployees polite and work completed on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crosstrek service
by 04/18/2024
onProfessional staff and quick turnaround.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My First Subaru, but Third New Car From The Gerald Group
by 04/13/2024
onComfortable environment, friendly (and patient!) sales team, fair price, and the obligatory add-ons like fabric protector weren't outrageously overpriced.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easy Peasy
by 04/13/2024
onAll our needs were addressed and the purchase process was pleasant. No brain damage. Nicole, Peter and Kenny are exceptional representatives.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Friendly service and relaxing
by 04/11/2024
onFriendliness
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Dealership!
by 04/09/2024
onEveryone was super nice and knew a lot of information.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New vehicle purchase, experience great
by 04/08/2024
onGood selection of vehicles, clean facilities, friendly sales team, Willing to work woth you and listen.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good experience
by 04/06/2024
onCommunicative. Friendly. Nice waiting area with strong wifi so I could work. Don’t try to oversell me on services. Gave me my options but I didn’t feel pressured.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Highly recommend Gerald Subaru North Aurora ~
by 04/05/2024
onFrom having someone followup for several months helping find the pre-owned vehicle I was searching for to the care and time given me in finalizing a plan, I couldn't have asked for a more competent or caring staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Would Recommend!
by 04/05/2024
onEasy to schedule appointments. Quick, knowledgeable, and kind service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and Convenient Oil Change and Tire Rotation
by 04/05/2024
onVery quick turn around for completion of vehicle. Clean and comfortable waiting room.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service is scary good.
by 04/04/2024
onI was comfortable while I waited, it was less time than estimated, you washed my car, and I had WiFi.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gerald Subaru of North Aurora is a full-service Subaru dealership that proudly serves Naperville, IL, and its surrounding communities. Our Subaru dealership offers a great vehicle selection at the right price, with departments handling auto parts, service, and a body shop. With such incredible customer service, we strive to be a good neighbor towards our local customers.