Customer Reviews of Mercedes-Benz of Naperville
Great experience
byon 04/12/2024
MB of Naperville - especially Joe (sales mgr) and Liz went above and beyond. They worked hard and with us to find us what we ultimately ended up with. No pressure environment, just willingness to help and making sure customer is content and happy with their purchase. Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 04/12/2024
MB of Naperville - especially Joe (sales mgr) and Liz went above and beyond. They worked hard and with us to find us what we ultimately ended up with. No pressure environment, just willingness to help and making sure customer is content and happy with their purchase. Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car buyer
byon 04/05/2024
My experience with my car salesman Ron and manager Juan was great details that were given to me were enlightening and made my experience worth the while in buying a quality vehicle Big ups to the team including the loan officer who made my buying experience the best I have ever had Thanks Chris sims
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Car
byon 03/27/2024
Everyone was very knowledgeable and friendly. My only complaint was how long it took (a little over 3 hours) to purchase the car - even when I booked an appointment ahead of time and came prepared with all necessary documentation on my end.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchasing a New Mercedes
byon 03/12/2024
From the moment I walked into the Naperville Mercedes dealership I was greeted by the Sales Manager and asked the purpose of my visit. I was then introduced to a sales associate who would be able to tell me all the details I would need to know to make an informed decision about purchasing a new car. The entire team was courteous, knowledgeable and very thorough on all the details of the Mercedes 2024 E Class. I enjoyed the whole experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great first car purchase experience!
byon 02/13/2024
They helped me find the car I wanted which had limited availability at a fair price. Love my car and Sean my sales person was super kind and helpful through the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Wonderful Experience!!!!!!!
byon 02/08/2024
Had a wonderful experience buying my first Mercedes!!! Amazing customer service. They answered all my questions and made it a smooth and easy transaction. The car is unbelievable with the technology and luxury combined into a smooth quiet ride. Love this car!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Experience!
byon 01/03/2024
Kevin was my assigned Service Advisor and did a great job with explaining all the different services I needed for my GLC. Was very knowledgeable and helpful, overall had a great experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience!
byon 12/14/2023
My entire dealership experience was wonderful! With just graduating from college, this was my first big purchase and everyone was very helpful, accommodating, and professional in allowing me to get my dream car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Remarkable Experience at MB Naperville
byon 12/08/2023
The team at Mercedes Benz Naperville thoroughly impressed me from first entry to driving off the lot in my new Mercedes Benz. I was greeted promptly upon arrival and treated with kindness and respect. My sales rep Liz was phenomenal! She was knowledgeable, helpful, and energetic. The management team was incredible. The GM Joseph Wasson and manager Juan are excellent people and do whatever it takes to make a deal that benefits both Benz and their clients. I couldn't be more pleased with my new vehicle and the entire experience was positive. Highly recommend you consider purchasing your next MB from the team at Mercedes Benz of Naperville.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding customer service at Naperville Mercedes
byon 11/21/2023
Kevin Vosburgh totally understands customer service..he makes everything so easy and hassle free. He is truly outstanding
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pre Scheduled Service Appt
byon 11/11/2023
I always have an excellent experience with the service dept. This time addl work required that required leaving the car overnight. I was offered a loaner without asking. Received a call the next morning the car was ready for pick up. In addition, MB Npv provides excellent customer service in all departments based on my many years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Buying Experience with Angel
byon 11/08/2023
As a first-time car buyer, Angel was helpful and not pushy as a salesman. I really appreciated his honest approach, and I had fun with the process. I feel like this dealership does a good job of giving you the facts and the time/space to make decisions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service repairs
byon 11/04/2023
Just great professional service from the whole service team
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service advisor Manuel and Nick
byon 10/27/2023
Regarding a warranty on a crankcase vent. We now live in Iowa and truly miss the great service relationship I had with Auto Nation. My check engine light came on using an independent Mercedes Benz service center they fixed the problem. I received a warranty letter from MB. Called the Naperville MB dealership spoke with Nick who spoke to someone in warranty,saying the repair would be covered . We were in the area 10/19/23 met with Manuel with several yes and okays he made a copy of my service invoice and sent it in to warranty dept and said I will or should receive a refund in four to six weeks. Amazing and many thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
mercedes
byon 10/22/2023
my experience has been interesting some things got done the others didn’t.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
5 stars
byon 10/18/2023
Very attentive and prompt!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always Take Care of Me
byon 10/06/2023
Have only used this dealer since 2008. No matter the problem, they’ve always fixed it and taken care of me so that I feel happy to have used them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes S550
byon 09/30/2023
Rod and Tim were very professional and honest in my purchasing of my dream car.. Naperville staff was very perlite and friendly. I would recommend Naperville mercedes for anyone looking for a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service at Naperville
byon 09/25/2023
job done in 1 hour with fair price
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Naperville Mercedes Service
byon 09/22/2023
Great experience, both prompt, professional. Rich Weldeval is an incredible service rep and always explains what they need to do and why. I enjoy how he makes sure Im.satisfiedwith the service. Incredible job!! Thanks Rich.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer Service
byon 09/07/2023
Outstanding experience! Work was done per my request, and car was ready when promised (with a loaner provided). Service rep, Rich Wildeveld, kept in communication.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments