McGrath Nissan

by Thomas on 04/11/2024

We bought 2 trucks from them and both experiences were great, everyone was nice and worked fast. We have kids so it wasn't super easy to find time to go to a dealership, they made it so easy and never felt like our kids were too loud or something. Love their service department, the guys are always kind and don't sell stuff we don't need yet. It's a great place, glad we found them.

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by MamaFieds on 06/15/2015

Dealership was very rude when I called and explained I received a letter informing me of the campaign regarding the fuel gauge not displaying fuel amount correctly from Nissan North America INC--- they told me there is no recall and they don't know anything about it. I could pay $130 for them to look at the car to see what is wrong. I kept explaining that I can bring in mailer or email-- but they said it is not in their system and that it might have already been taken care of. Taken care of? Would it not be in their system if it was? RUDE and not knowledgeable at all about current Nissan issues and refused to investigate any further. I had purchased the car there and had all my service work done there except for oil changes and brakes. They took no ownership of the problem at all. So disappointing....

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by genji1 on 11/29/2014

Was at the dealer today looking for an Altima, wasn't sure if I wanted new or used. Young Hispanic sales guy nicely dressed approached us and I asked about seeing the certified inventory of Altima's. He showed us on the computer but from the get go we could feel him feeling bothered to make the effort. He said nothing as we looked at the computer screen. When we went outside to look on the lot, again he said nothing except I can make you a good deal if you buy today. Not seeing anything we liked out of maybe 5-6 Altima's I asked to see the new Altima's. At that point he pointed to the back lot and said "have fun" and walked away never to be seen again. He was smug, arrogant and let us know he wasn't going to spend any time with us as I presume he didn't think we were a potential sale. Should have taken the time to see the general manager about him but didn't.

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by fjovine on 06/09/2014

My wife had an accident January 28, 2014 and the insurer of the other car unfortunately has a second rate insurance company called Safeway. Her insurer provided us with their garage list of auto body shops which we researched and found that all the body shops in our area had poor reviews from other customers. We decided to take our 2013 Nissan Rogue to McGrath Nissan in Elgin, IL. You may not know this, but you have the right by law to take your vehicle to any body shop. We selected McGrath Nissan of Elgin because of the work they did from a previous accident and we were very satisfied, unfortunately this time it turned out to be the worst experience I have ever dealt with in my life. I hope this article will inform other potential customers to stay far away from this dealer on all fronts – Sales, Repairs and especially the body shop. We called McGrath Nissan in Elgin and spoke to Charles the manager of the body shop. Charles informed us that they were extremely backed up due to the winter we had and wouldn’t be able to start the body repairs until February 24th. That’s almost 4 weeks from the date of the accident. The time finally arrived and we received no call from Charles at McGrath Nissan in Elgin. We called Charles and he just gave us the run around for more than a week. Finally we escalated this to upper management and spoke to Keith and then Michael. We were informed that Charles was fired because of work that was left untouched such as estimates not completed, work assigned never started, etc. Michael said he would take care of us but we would have to wait until April 10th. We were just beside ourselves that we had to wait another 3 weeks to get our 2013 Nissan Rogue repaired. The accident occurred on January 28th and it just doesn’t get better. I called the body shop the first week of April to see how they were progressing and Michael at mcgrath-nissan-body-shopMcGrath Nissan in Elgin informed me that they would be ready to take the car on April 7th. We dropped the car off with the check we received from Safeway Auto Insurance. Here’s where McGrath fails miserably. We were told that the repair would take up to 6 days if the original estimate was correct. Unfortunately the duration was much longer because Safeway under estimated the cost of repairs. Michael informed us he would handle everything with Safeway Auto Insurance on getting additional money to correct the body work needed for our 2013 Nissan Rogue. On Tuesday, April 22nd almost 2 weeks later I called Michael for an update and he said he is trying to get everything completed by Thursday, but it could take until Friday, April 25th. I called Friday and Michael informed me that the car was all painted and they only needed to buff it and detail the entire car as promised, but it would not be ready until Monday, April 28th. I called Monday and left two messages with no call back until 1:20 PM which was more than 2 hours later. I finally had enough and drove down to McGrath Nissan in Elgin to check things out for myself. I arrived at McGrath Nissan in Elgin at 1:45 PM CDT and ask to see my car and Michael informed me that customers are not allowed in the body shop. I was persistent and he finally walked me to where my car was parked. The body shop was an absolute mess and it looked like something from the TV show Sanford & Sons Garage. Our 2013 Nissan Rogue was not ready for buff and a full detail, in fact the bumper was still off the car, there was a new scratch in the left rear quarter panel and the car was outside and had bird droppings on it. I was just at a loss for scratchwords and couldn’t believe that Michael was dishonest after all we went through with Charles. If Nissan Corporation doesn’t react and do something to correct this business, it would be very shocking from one of the best automobile manufacturers we know today. McGrath Nissan in Elgin failed on all points and as a longtime customer at McGrath Honda I couldn’t believe that this brand had an ugly side. I called Keith the manager and or GM at McGrath Nissan in Elgin. I left a message Monday late afternoon and he did call me on Tuesday at 9:20 AM. I told Keith in detail everything I stated in this article and how disappointed I was for being misled about the status of the car from Michael the manager of the body shop. Keith said he would talk to Michael to get his side of the story and then call me back. Keith called and explained much of the delay was the negotiation with Safeway Auto Insurance which I already knew but that doesn’t explain why Michael over promised and under delivered. I am sure this is not McGrath’s first rodeo with second rate insurance companies. Keith informed us that our 2013 Nissan Rogue would be completed today (Tuesday) at 3:00 PM which includes fully assembled rear bumper, buff, scratch removed form left quarter panel and fully detailed. I advised Keith not to rush and that we would pick the car up on Wednesday. The wife and I arrived at 3:20 PM CDT. No Michael, No Keith. I wasn’t surprised by their absence; it’s an admission of guilt. The lady who was there to fill in had no clue. I noticed the buffed out scratch on the left quarter panel was visible. After all we went thought you would think they would have made sure this minor issue was fixed. I gave them an extra day to do the job right! McGrath Nissan of Elgin is NOT A BODY SHOP! They put parts together and that’s pretty much it. Any top notch body shop wouldn’t blink an eye at a minor imperfection. The lady at McGrath Nissan of Elgin (and I promise to get her name) told us that Michael was at a funeral. Sorry for your loss but where I come from a funeral is the final day of rest so what does that have to do with why we waited over 2 months to get our vehicle in YOUR SHOP and waited over 3 weeks for a rear bumper repair? Keith you called me and said that you do not blame Michael for what happened, of course not, why would you? The customer should wait over 2 months and wait another 3 weeks because that’s what you think is good customer service. We also had to pay over $570 for car rental though we will get most of that back, but not all of it. You are killing the McGrath Brand. McGrath Nissan in Elgin, IL…YOU FAILED!

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by kim109 on 09/23/2013

There is a reason that I just purchased/leased my third car from this dealership. I continue to receive first class treatment from the time I walk into the door from sales, management, and service. If you are looking for a pressure free professional dealership this is the place

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by 1wiseman on 06/19/2012

The internet department will quote you a good price just to lure you in. If you read the fine print on the e-mail, it states that the price is valid only for the car, not for any accessories. So what they do is, they will throw on some wheel locks and door guards, and then try to hose you on them. For example, I was quoted $109 for wheel locks which are actually $45 in their own parts department. I was quoted $699 on door edge gaurds, which you can probably do yourself for less than $100; you get the point!! When they realised that I was not falling for their games, they just stopped all communication with me, no returned calls or e-mails. I guess I will be buying my next car elsewhere. Luckily, I am in no rush. Do NOT go into this dealership unprepared; or just go elsewhere!!

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by jll94 on 05/12/2012

I had my first oil change with Nissan of St. Charles. Pleasant experience, work done on time and they washed my car. I was happy.

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by prmikki77 on 04/18/2012

So satisfied with the service. It was done in time and with ease.

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by early74b on 09/12/2011

Although have not yet taken delivery (car expected in during November) McGrath Nissan was one of the first Nissan dealers to go through being certified to sell the all-new electric LEAF so contacted them with a quote request. Todd Tifft, is their Internet Mgr. as was able to confirm the selling price quickly via email; and this past Saturday was able to take a test drive as they are again one of the first to get a LEAF demo in. Overall, I would rate this dealer highly in the pre-sales and hopefully will not have any reason to rate them any less once I take delivery later this year but will post that as well -- with a high demand, low supply car, some dealer's are gouging, I can say that is not the case at McGrath.

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by awelker on 10/31/2010

After visiting a few car dealers, I went back to Nissan McGrath and met again with the sales person, Mollie McGrath, she was the nicest and friendliest of all the others. I again told her the number that I could afford and she was eager to help out. After receiving many phone calls from this dealer, we agreed on a final number. Mollie sent me an email confirming the final price, with all the discounts/incentives and cash back. This price included tax/license and plates. It was the amount that "I had to write the check to bring the car home". I went back there to pay and drive the new car home. Unfortunately you have to meet with Keith, their financial manager and by far the most arrogant person around. He presented me with the papers, and to my surprise it was almost U$2.000,00 (Two thousand dollars) higher than the agreed amount. I tried to explain that it was not the right price, but Keith would not hear it nor did he care. Even though he had the email that was sent to me in his hands, he would not honor that price, his answer was " you were given the wrong price, too bad, this is the right price". UAU! Great way to make business. Classic Bait and Switch. If you really want to buy a Nissan, go to a different dealer. SAY NO TO MCGRATH.

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