Laura Buick GMC
Customer Reviews of Laura Buick GMC
Great Experience
byon 02/23/2024
When you first walk through the door you are greeted with smiles and they really want to do business with you. My salesman Zac Better was very nice and would recommend him to anyone. Will definitely be back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 02/23/2024
When you first walk through the door you are greeted with smiles and they really want to do business with you. My salesman Zac Better was very nice and would recommend him to anyone. Will definitely be back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wow
byon 01/16/2024
After searching on the internet and in person through 85 different dealerships ( yes 85 ), I came across Laura Buick GMC. As I had done with all the other dealerships I asked the salesperson Mike McAfee to find what I was looking for ( 2024 GMC 1500 AT4 ) with all the packages and color that I wanted. He told me to give him 10 min and he would call me back. He did just that, I then asked him for a bottom dollar price. After about another 20 min he sent me pics of the exact truck I was looking for, with a price that I was confident would increase as soon as I agreed it was what I could be comfortable with. To make a long story short I made arrangements to travel the 465 mi to purchase the truck. Once I arrived I met Mike and he got right down to the paperwork to complete the purchase> My finance company had not sent the check to them as I requested so he said " not to worry" and introduced me to Dale in finance. Within 5 minutes he called me into his office and had the deal done. Not 1 single cent over what I was given 2 days prior. Why did I travel that distance to purchase the truck was because it was $5,795.00 less than any other dealership that I had been in touch with. They were honest, friendly and courteous through the entire process. They have me as a customer for life. Thank you to Mike, Dale and the entire team, the process once I arrived took 1 hour and I was on my way home. I'm sure that may not be typical but I would have been fine if it took 4 or 5 hours. Thanks again and we'll see y'all when the new Acadia arrives that my wife wants.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service, great people!
byon 06/30/2023
Laura Buick has an awesome service department. Ken was great, he kept me updated throughout the entire process and was very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 04/17/2023
From the initial phone call to set my appointment (with a live human) to pulling into the service lane i encountered very friendly staff. I waited for the services. The advisor kept me informed of the progress. I encountered several employees and all were friendly and eager to make sure I was comfortable while I waited. Great dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 04/12/2023
Very professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Laura Buick
byon 03/09/2023
Steve Rogers was very helpful in sales David Michiaels in finance was super efficient David Day was highly informative
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Laura Buick GMC is the best
byon 01/04/2023
Absolutely wonderful service from Justin Scheaffer at Laura Buick GMC. And the prices at Laura CANNOT be beat. I looked for a car for over 6 months and could not find anyone who could beat their prices.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great GMC AT4X from great dealership, notwithstanding issue with delivery
byon 09/30/2022
This is my second purchase of an $80,000.00 GMC AT4 truck from Laura Buick-GMC. First in 2001 was 2500 HD AT4 and last month 2022 GMC 1500 AT4X. I worked with Justin who was exceptional as usual, putting a deposit in November 2021 and delivery in July 2022 with all a great build. Only issue is I fly to St. Lewis from out of state and confirm my flight times and courtesy pick up time the day before and day of delivery. Even with a text the while at the airport confirming time and flight but when I arrived there was no driver. I waited over half an hour and called/texted Justin and his colleague and discovered after 45 minutes the driver had not been notified and had not left the dealership until over an hour waiting at the airport. It took another 40 minutes to arrive. I was on a strict schedule and wasted nearly two (2) hours at the airport which pushed back my delivery/paperwork time at the dealership. Thankfully, the truck was ready and the finance office was ready, fast and professional. I asked the manager to see if they could throw in seat covers or include a substantial discount to account for a good customer's time wasted. I was told by Justin they would see what they could do. I felt this was not a big ask to keep a second time customer purchasing two $80,000 trucks. To date, I still have not heard from anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Oil change
byon 04/03/2019
Great job. Very customer service oriented and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service buying new car
byon 11/28/2017
The salesman took care of all the details for us.All we really did was pick car out and sign in credit managers office.Thanks Jon Werner for making it easy to buy a new Buick
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Department tried to sell me items not defective or broken
byon 10/23/2017
Took my Buick in for a PM service. I was called telling me I needed a wheel and a tire. The cost was around $670. I refused and took the vehicle to another repair facility. The tire was OK and the ding in the wheel was fixed for $75. I took another vehicle in for a PM before the Buick and was told I needed the change anti freeze. The vehicle in question comes with extended life anti freeze. I sell anti freeze. Extended life anti freeze's life is 500,000 miles. It did not need to be changed for another 400,000 miles
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Laura GMC's Service Dept..
byon 09/18/2017
Super duper accommodating,, helpful,, I was on a long trip,, second year in a row, going past their front door,, I needed help,, they were so busy they couldn't see straight,, they said just stop on by and we'll take care of you... I live 1500 miles from this service dept,, I wish I lived close enough so it was my normal service dept.. I couldn't say enough good things about these people,, they really want to help you, and their hands aren't tied by management like some places,, so they can help.. Ted Chernok
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recent Maintenance Visit
byon 09/18/2017
During this visit, I had an oil change, tire rotation and new rear brakes and brake fluid service. I have had very good service here in the past and this was no different. The repairs were made as promised and I was not pressured to take additional service that I had not requested.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worth traveling from out of state!
byon 05/03/2017
I flew in from Vermont to buy a truck. Everything was ready to go and the purchase process was smooth and efficient. Laura Buick GMC has the best prices I could find in the United States.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
AS-IS beware
byon 03/06/2017
When shopping for a great deal at Laura Buick be ready to spend alot more $$ than you anticipated once you drive off. I thought I was getting a great deal on a used vehicle and ended up paying alot more after all the repairs. DON'T SIGN ANYTHING THAT SAYS AS-IS. And don't be fooled by there under book value junk. They get your $$ and forget about you.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2017 GMC Sierra
byon 03/05/2017
Great buying experience. Salesman Kerry was very helpful and made the whole process smooth. Finance Department got me a fantastic rate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Forsythe family loves Laura Buick GMC
byon 12/31/2016
I would like to say this dealership is the best one I been to for price and any questions online Brandon Treat was my sales person he did an excellent job helping me out on my lifted truck and he still answers any questions that I text him. I would like to say thank you. I will be purchasing another vehicle in a 1-1/2 years and I will be going through Brandon Treat.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Car Buying Experience!
byon 12/28/2016
It was painless and easy to purchase our dream car from Laura Buick. From start to finish the process was one to remember. We will be back again for our next new car! Great work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
HORRIBLE not worth it
byon 12/04/2016
sales people don't answer there phones if you say something to there sales manager about it he comes up with some lame excuse then treats you rudely they do not honor friends and family so don't even try you show up at the dealer you will be waiting all day for a sales person and when you do see 1 they act like there doing you a favor this dealership is horrible and a huge waste of time I could only wish GM knew what they are doing oh wait, GM will read my CSS on them LOL please let GM's customer assistance and fill out a neg. CSS on them so other people don't have to go through what I did BTW make sure you check you blue book value on your trade a $20,000 blue book is only worth $10,000 at Laura
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
DO NOT BUY!!!!!!!
byon 09/10/2016
DO NO BUY FROM DEALER!!!!!!!!! I have a car 2008 Chevy Cobalt I bought March 2013 and from the moment I pulled off of the lot I have had NOTHING BUT ISSUES!!! I had to replace the fuel pump, engine, transmission, fan , ac unit, etc!! I have invested over $3,000 in this vehicle. I had received a call from the dealership manager over 1 month ago promising to fix the situation considering how bad it was but they never followed through!!!! I called them weekly to follow-up, i have lost a job because my car stopped working, I HAVE LOST MY HOME because i lost my job. I WILL NEVER RECOMMEND THE DEALERSHIP ALL THEY WANT IS YOUR MONEY! I STILL DON'T HAVE A RELIABLE VEHICLE AND NOBODY CALLED ME BACK!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Choose Laura GMC or lose out on an excellent experience
byon 08/26/2016
I spent months searching the nation for the best deal on a specific new truck. In the end, it was a sales price that attracted me to Laura GMC. I left Laura GMC in a brand new GMC Denali Duramax 2500HD with the exact package of options I needed at a price I was thrilled with. That price remains the lowest price in the nation to this day. The time I spent those few hours driving many similar trucks and discussing options and prices became the best part of the shopping experience and the reason that I have already referred sales leads among family and friends. They made travelling easy, offered me rides to my hotel and car rental return. There is never any pressure or sales games, just straight talk from good people. Go with Laura GMC, you wont regret it. Good enough for my farm and my family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
