Napleton Lincoln River Oaks
Customer Reviews of Napleton Lincoln River Oaks
Great Experience!
byon 05/10/2022
My experience with Napleton Lincoln of River Oaks exceeded all expectations. I purchased a 2017 MKZ from Ken Hooks 5 years ago. When I took my vehicle in for servicing I ran into Ken in the River Oaks dealership - he's the General Sales Manager. We started talking and, from the great experience I had 5 years ago, this was beyond that. I told him I needed to go back to a SUV and he introduce me to his Sales Consultant Audre Green who show me beautiful 2022 Nautilus. Long story short I ended up trading my 2017 MKZ in and purchasing the Nautilus. I picked it up 2 days later and met Brittany who went over the many many, and I do mean many, feature this vehicle has. Thank you Ken, Audre & Brittany. This is my retirement vehicle but I will already drop in when it needs tender loving care and I'll always recommend Napleton's River Oaks Lincoln Dealership and service department. Thanks! Great job!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sold me bad tires
byon 05/02/2024
This dealership sold me bad tires. $1400 worth of bad tires. I was connected to the service manager Jordan Walker and he tells me to either buy a new tire or come pick up your tire and hangs up in my face. I just bought the tires a month ago and you are saying that the tire has a blister in the side wall and the other blows out after hitting a bump is a quality set of tires? The service department has many bad reviews and should be closed down.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent & Dependable Service Always
byon 11/22/2022
I received excellent service from the Service Department this past December. The ease and convenience of having my Lincoln serviced here means that I am a customer for life. Key Highlights from my visit: 1. Online appointment scheduling 2. Luxury Courtesy Loaner Vehicle 3. 'No Wait' vehicle drop-off and pick-up 4. Courteous, Professional & Friendly Staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!
byon 05/10/2022
My experience with Napleton Lincoln of River Oaks exceeded all expectations. I purchased a 2017 MKZ from Ken Hooks 5 years ago. When I took my vehicle in for servicing I ran into Ken in the River Oaks dealership - he's the General Sales Manager. We started talking and, from the great experience I had 5 years ago, this was beyond that. I told him I needed to go back to a SUV and he introduce me to his Sales Consultant Audre Green who show me beautiful 2022 Nautilus. Long story short I ended up trading my 2017 MKZ in and purchasing the Nautilus. I picked it up 2 days later and met Brittany who went over the many many, and I do mean many, feature this vehicle has. Thank you Ken, Audre & Brittany. This is my retirement vehicle but I will already drop in when it needs tender loving care and I'll always recommend Napleton's River Oaks Lincoln Dealership and service department. Thanks! Great job!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Horrible experience
byon 01/11/2020
I made an appt to test drive a vehicle. Spoke with the sales agent 3 times to confirm. She promised to have the vehicle ready. When I got to the dealership the vehicle was snowed in. It took an hour to open the doors and start it. No one knew about the features and functions of the vehicle. The 2nd sales agent asked if I had check stubs with me. I considered that as racial profiling. I tried to return the vehicle but they would not take it back. I would not recommend this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Wonderful service, friendly staff.
byon 03/04/2019
My experience was wonderful as always. The staff and service were great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Retrieving car
byon 02/12/2019
The service took longer than expected due to the weather. The parts couldn't get there. As big as Lincoln is they should have something locally, The problem was when I tried to pick it up it took a half hour. The car was ready the day before but the paperwork wasn't in the office so that I could pay. The excuse was that there was only one person working where the paperwork was so I had to wait, Also, my car wasn't washed which it usually is. I spent over $3000.00 that day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 02/11/2019
The service was great and my car was finished in a decent time. I will return for any service work I need.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Joyce
byon 10/15/2018
My 2008 Ford Focus was service for a routine oil change. The service rep, Vince was excellent. great customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great services
byon 10/11/2018
It was a great experience. The service guy was very polite and respectful made sure I knew every step of the way what was going on with my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Geat services
byon 09/07/2018
I brought my car in for its oil change. I arrived early, without any problems the staff was very pleasant Mr. Vance he has worked with both my husband and I since we had purchased our cars,currently we have purchased our last three cars Nappleton in River Oaks. Mr Vance he has always been very helpful in seeing that our cars are well taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Delivers as Promised
byon 08/07/2018
Always a great experience. Vince gets me in and out as promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 08/02/2018
Love the service . The team was extremely knowledgeable and helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Advisor
byon 08/01/2018
I was pleased with the service I received from the service department. My service representative Vincent is the best. As long as he is there I will bring my vehicle to Napleton River Oaks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honesty, Integrity, Professional Friendly Experience.
byon 06/27/2018
On this occassion I had several concerns, and pointed them out to service. I think service and prices were in line with expectations. I have been using Napleton Care to prolong the life of my 2008 mountaineer particularily since it was purchased there and will have it no other way; due to the honesty, integrity, and professional customer friendly helpful staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Doing a sale
byon 04/13/2018
Salesman Steve Martin went all out to hammer out a deal with me , I wasn't in the market for a brand new car. When working out the numbers, and exploring all options with my trade he went all out and put me in a new vehicle that I'm satisfied with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 02/05/2018
Service was great. They got done exactly what they said they would in the time frame they said! Couldn’t ask for a better experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Appreciates my business
byon 09/20/2017
The service writer address my issues promptly and I was totally satisfied with the work that was done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Simply Outstanding!
byon 07/31/2017
Have been going to this dealership for years. The service is exemplary.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 07/20/2017
They got me in with little wait time. I was able to make an appointment unlike with other dealerships.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Napleton LINCOLN continues to deliver
byon 05/12/2017
Larry got me in and out! Very good service staff. Waiting room is comfortable. Chilled water available while you wait.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service for quality work from excellent people.
byon 04/28/2017
Me Vince Williams in the service department is always so curtious and knowledgeable. I completely trust the service department with my Lincoln Aviator.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
