Bill Kay Honda
Customer Reviews of Bill Kay Honda
Shady used car lot
byon 11/25/2023
The epitome of a used car lot! Bought a 2017 Acadia. Had it checked out by mechanic before purchasing. He found an oil pan leak- brought it to the attention of the salesman who told me the car is “as is”. I later found out that the oil pan and gasket are part of an implied warranty and must be repaired within 14 days…by law. Thirteen days later the air conditioning stopped working. I found on the Carfax that Bill Kay recharged the AC in July- just a few weeks before I purchased the vehicle. When I brought it to the dealership’s attention they said my mechanic looked at it and didn’t find it. Fun fact- you can’t see a Freon leak without injecting dye and more Freon…this costs nearly $800. I paid for an outside company to run the diagnostics because the Clean Air Act fines businesses for recharging without diagnosing Freon as it is an EPA violation. It was a $1200 repair that took less than 2 days to find. Went back to the dealership and asked them to do the right thing since they were clearly aware of the issue and willfully hid the leak and costly repair. They offered to repair it for $1600 and cover half of it- that plus the cost of me having to diagnose it saves me zero dollars and zero cents. Ignorance is not a legal defense and as a single mom I was the perfect victim. Be cautious! Salesmen will gaslight you into believing that the dealership is responsible for nothing unless you buy their inflated warranty which doesn’t cover the costs of most repairs. The upper management will stall and push the talks to lower level employees. Hoping the Attorney General can help- but Bill Kay is also ignoring their request to answer my complaint within the time frame.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2022 Honda Odyssey Elite
byon 05/24/2021
This was the first time we bought a Honda from Bill Kay Honda. Our salesman, Joe was great, not pushy at all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easiest car buying experience
byon 06/30/2019
I purchased my first brand new car from Bill Kay Honda and the experience was nothing short of amazing. I love my new Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Saul Whitaker
byon 01/27/2019
HONEST
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bill Kay Honda in Bourbonnais, IL
byon 10/08/2018
Jacob Schmidt, Joseph Boie, and Steve Gramera helped me with my recent car purchase. They went above and beyond for me to close this deal. I sincerely appreciate their professionalism and would recommend them for your next car purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best customer service!
byon 08/23/2018
Bill Kay in Bourbonnais had excellent customer service--every employee we encountered exceeded expectations. Saul Whitaker had excellent knowledge of the vehicle we purchased, and readily shared his knowledge and experience of it. Steve in finance was also fabulous. Thanks for a great buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quick & easy!
byon 08/11/2018
Joe Boie was my salesman. He was extremely polite, funny, helpful and most of all, not pushy! Any questions I had were answered in a way that I could understand clearly and I didn’t feel bullied into buying anything. I was sold moreover on the attitude of the staff at this dealership than the car itself. (Which I absolutely love!!!) My entire car buying experience was excellent! 10/10 recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great salesman and vehicles!!
byon 04/20/2018
We love our Honda Odyssey we purchased through Ed Hanahan at this dealership! He definitely worked with us to give us what worked best for our family! We even went back to Ed when we needed another vehicle and purchased our Acadia from him as well. He’s very thorough and honest! We’ve gone back to look again and he’s helped us look for another vehicle, and will definitely be requesting Ed when we are ready! Thank you Ed!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bill Kay Honda
byon 12/23/2017
Very professional,great people to deal with. I would recommend this dealership to everyone. I would definitely come back in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New 2018 Honda Odyssey
byon 12/21/2017
Bert Tverz is the best, this is our 4th Honda from him. No issues, No hassles, very easy to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership
byon 12/20/2017
We have always been happy with the Bill Kay Honda dealership. This is our 6th vehicle bought from Bill Kay Honda and Bert Trvz has sold us every one. We trust Bert and we don't even shop around. We go straight to Bert. Service is also always outstanding! Alan and Sam and others always treat us very well and take care of any issue if any.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love my Honda Pilot
byon 12/16/2017
It has been a pleasure dealing with Bill Kay Honda. Joe Boie is a pleasant and courteous salesperson. We've worked with him on multiple occasions. He listens to our requests and helps us find the vehicle that will fill our needs. Finishing the financial paperwork was an equally positive experience. We were on our way in a short amount of time and enjoying our new Honda Pilot.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New purchase of a Honda Pilot Touring
byon 12/16/2017
To say we were completely satisfied is an under-statement. The salesman Bert Tvrz, the store manager Jeff Linder, and Steve from the finance department were all outstanding. We felt so welcomed and appreciated before we even committed in buying our new Honda Pilot Touring. A great place to buy a car. This is purchase #7 from this dealership. To comment on how much we love Bill Kay Honda; we pass up two other Honda dealerships to get to Bill Kay Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience Highly recomended
byon 12/14/2017
There was no pressure from anyone at anytime, they had a very Informative team where all my questions and concerns were answered. If my main salesman Joe Boie who was great wasn't immediately available to take a call or answer a question it was immediately handled by Saul Whitaker who also was great. Every dealership should have a team like this. Steve Gramera wasn't one of your typical business managers, he was friendly, courteous, and helpful. overall this was one of if not the best car deal I have negotiated and I have had a few in my last 50 years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Edward Michele
byon 12/09/2017
Joe was very friendly, had plenty of knowledge of the vehicle and most of all, not pushy!! We were in the market to just look at different models but he sold us on the car. We will be in the market for a SUV for the wife and we will be back to see Joe. I would and will recommend Joe and Bill Kay dealership to our friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buying my Pilot
byon 12/04/2017
Bert Tvrz was wonderful to work with. Everyone we came in contact with was so helpful and friendly. Samantha did a great job helping me learn the new gadgets on my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
new 2107 crv
byon 12/03/2017
Bert Tvrz always makes car buying a great experience for us. He knows what we like, and gets our deal done very efficiently and is always very accommodating and friendly!
Good service
byon 12/01/2017
Everyone was friendly and efficient. I appreciate that I was seen at my appointment time and the work was done while I waited. I hate when I have an appointment and get there and they make me wait!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
drop n pick up
byon 11/25/2017
dropand picked up frommy house when service was done. they called me that they were running late. I was accomodated even if I did not have an appt.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased CR-V
byon 11/22/2017
Arael was great to work with. A lot of knowledge regarding the vehicles and was helpful with any questions we had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bill Kay Honda Bradley
byon 11/15/2017
Saul and Steve as well as Javier were fine sales, finance, and end closing people to work with. A much better experience this time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
As a premier Illinois Honda dealer, we have a huge selection of new and used vehicles from which to choose. Bill Kay Honda online and offline customers enjoy vehicle specials every day. We offer Honda service & parts, an online inventory, and outstanding financing options, making Bill Kay Honda a preferred dealer serving Bourbonnais, Kankakee, Matteson, Joliet and Orland Park area Honda buyers. Ready to set up a test drive? Visit our Kankakee area Honda dealership in Bourbonnais, IL today!
1 Comments