Windward Ford of Hawaii

by Jay Mac on 11/04/2023

Windward Ford showed us true island aloha and service. We got exactly what we needed and they helped us at every step of the way.

Read more

by glennyoko on 10/04/2019

Go see Ken. No pressure, casual environment, good selection, clear explanations and communication.

Read more

by Toddsem on 06/28/2019

Excellent staff, knowledgeable and on point.

Read more

by W Anderson on 10/15/2018

Guy and Wayne were excellent, and very easy to work with. ABSOLUTELY NO PRESSURE TO BUY. Wayne walked me around the lot, and showed me every vehicle in which I was interested; I got to see the inside of each vehicle and was informed about the features of each. I was interested in a lease, and settled on a 2017 Ford Fusion; due to the age of the 2017, I was told that Ford would only allow me to lease a 2018 or a 2019, but that I could purchase the 2017. I leased the 2018 Ford Fusion sport.

Read more

by BILLJRS on 02/14/2018

Salesman Andrew Egnew made the purchasing experience painless and enjoyable. Entire staff at the dealership was very friendly and helpful. Both the purchasing experience and the after purchase service was top notch. Almost forgot, a price we could both live with!

Read more

by kailuadave on 06/19/2017

The service was done in a timely manner and for once the shuttle was available soon after I was done dropping my car off! That was GREAT! It usually takes up to an hour for the shuttle to be ready. A very nice improvement!

Read more

by Paaluhi45 on 12/13/2016

I contacted them through text as I seen their ad on Craigslist. They replied right away and we were able to set up an appointment to see the truck I wanted the next day. When I arrived the truck was waiting up front and I was able to test drive it immediately. They gave me a reasonable price (KBB) for my trade in and I was able to come to an agreement with the sales manager, Joe, who was very helpful. Don, the business manager, sat down with me and talked with my credit union and ensured all of that was squared away. They also sent me my combat veteran license plate and registration to my house in a timely manner so that I could put it on my new truck. Overall great experience and great bunch of guys. I would also like to thank their detailing crew who really did an outstanding job cleaning up my truck. The detailer called in sick the day I picked the truck up so joe cox got me scheduled for a detail at my convienence and even gave me a rental car over night, all free. I have done business with two other ford delearships on island and none of them come close to the professionalism of windward ford.

Read more

by kekulah on 10/03/2016

My experience at Windward Ford was overall pleasant, not too pressured by salesman or manager to buy a car. I was able to negotiate a reasonable deal without a lot of hassle.

Read more

by Sengas45 on 09/27/2016

Very dissatisfied w/ overall service of Windward Ford. Since the dealership is under new ownership, the customer service is deplorable. No call backs, frequent no-answering of phones, no updates on car's status, very long time before car was repaired for a seemingly small fix. A part had to be ordered because the fan was broken. It should not have taken 1 month to fix this. Granted, the car was under warranty so there were no charges and we had a loaner ( after we asked for one). But there was no communication from them about what was happening. Under the old dealership, the customer service was excellent; continuous communication, making the customer feel important. With the last management, whenever the car was returned, it was clean; washed & vacuumed! When our car was returned this last time, this was not done. It seems like all the former employees are gone and that the management either isn't aware of the lack of follow thru or lack of caring or they just don't care. Maybe they are understaffed, maybe can't find qualified people, I don't know. But for sure the business is run very poorly and it's a great disappointment to know that Kailua is w/out a satisfactory Ford Dealership. What a shame!! So, although the work was completed and it didn't cost me anything, the Custormer service was so lacking that it clouds the satisfied feeling of at last getting the car back and running again.

Read more

by Herbcar on 09/18/2016

Angel did a great job of determining our needs, finding the right car and helping us secure the car in a quick and efficient manner. He's very easy to work with and is very helpful. Thanks to him, we are very happy with our purchase!

Read more

by kahealani on 08/24/2016

I went in with the intention to buy a used car. With the help from Windward Ford, I was able to drive off the the lot with a brand new car. A 2016 ford escape with $0 down and 0% interest. Mahalo nui Ford for your help!

Read more

by pmurata on 07/07/2016

Everyone we dealt with at Windward Ford was friendly and professional, making buying a new car a pleasant experience. The dealer has good inventory, and Ford offers some great incentives. We were very pleased with our car and the whole buying experience. Thanks Windward Ford!

Read more

by irishr on 07/01/2016

The service was friendly, professional and timely. Quite an improvement over previous experiences.

Read more

by kailua8250 on 06/29/2016

I would like to thank Windward Ford in Kailua for quickly fitting me in to have my truck key programmed on a Saturday morning.

Read more

by RedFordF150 on 06/22/2016

Shaila from parts department provided great customer service. Kevin in service department was very accomodating.

Read more

by Jordy9893 on 05/16/2016

These guys were super helpful! They knew all the answers and really care about military. My wife loves her new fiesta st

Read more

by Djfriend on 04/08/2016

Kevin was the perfect customer service rep. He answered all of my questions. The atmosphere was professional and more organized. I just have one comment about the lot attendant, Freddie, who shuttled me up the road. Very pleasant young man, but needs to slow his driving and follow the law by not making illegal u-turns. Let's just say that I don't really want to ride with him again.

Read more

by Ckaakimaka on 04/06/2016

I had the pleasure of working with Don the salesman & he was knowledgeable, patient and kind. He knew all the answers to my questions & was speedy when it came to my assistance. I took business cards so that I could recommend people to him because he was that good. So enjoyable to work with and made it as painless as possible. He even made a balloon for my daughter & she was SO excited about it. He even got outside & WASHED MY NEW CAR!!!! The fleet guy had called out sick & Don was out there in an alpha shirt washing my car to make it pretty for its first ride home. Joe the manager was SO kind. He worked with us on the payments and listened. The most important thing was that he listened!!! He heard what we were saying, he didn't talk over us. He came and made conversation while we were sitting and waiting for paperwork. He was so friendly & personable. That's what you need in this business. He played around with my 1.5 year old daughter & made conversation with my dad - which is near impossible to do because he doesn't want to talk to anyone. But joe did that. By the time I left, I felt like I had known Joe & Don my whole life!!!! It was that pleasurable of an experience. Christian was also really good. He was the sit in financial manager the day I purchased my vehicle. He was knowledgeable & QUICK! I was really glad that he was quick cause I was so over sitting in the dealership. He even made conversation with me, which was nice to not think about the car for thirty seconds after talking about it for 5 hours! Haha. He also was really personable and even made conversation with my dad - again, super difficult. I came back the next day to get my car a proper detail (but Don did a fine enough job, but they insisted) and I somehow ended up in Don Menus office. The financial manager. He was really friendly, up until there was a problem.... Which I understand there are rules and procedures. But when I express frustration, because I have been working ALL day, want to get home to my infant, but there is another hold up, I feel I have the right to. He then shifted the blame onto my salesman Don (which it so wasn't). First off, IT WASNT DON C FAULT. but if it was, Don Menus should have addressed it in a private manner. NEVER do you ever throw your team under the bus. You are a team. You work together. He then spoke to me very condescendingly. When i came on Sunday, joe, Don C & Christian were a TEAM! Monday, Don M spoke to all of them condescendingly and rudely. It appalled me. I didn't appreciate his condescending attitude toward me or the three men who I had felt like had made my first car purchase a pleasurable one. Everything in this review is positive because Don C, Joe & Christian allowed it to be. Please let them knowledge that. The comments are the only thing that will be negative because of Don M. Thank you Don C, Christian & Joe for a really great first time car buying experience. Ford is life & I'll be back for my next car with you guys!!!!!!

Read more

by princess77 on 04/05/2016

Very good. Jessica was great. they found everthing at this time that was wrong with the car.

Read more

by L_Sab27 on 04/04/2016

Was in the market for a new truck so I thought I would test drive the 2016 Ford F150. Gotta say that I am glad I did. My salesman Erik was great. By the time the test drive was over, I was ready to buy. Staff was friendly and courteous.

Read more

by kailuagirl59 on 04/03/2016

Took my 2008 Focus to Windward Ford on a Saturday morning after my battery died in town on Friday night. Kevin Nesmith of the service desk took me in right away and got me back on the road sooner then I expected, even including my overdue regular service, at the lowest possible cost. The reason I only give four stars is the new owners don't give free loaners like McKenna used to.

Read more