Fields BMW Winter Park

by Don on 01/30/2024

Had my 2022 X3 in for service. My service advisor, Kareem, took care of everything and even had the car washed for me.. I will contact him for all my service needs in the future.

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by Carla Y on 11/24/2023

For most people taking your car for service is a chore. Not for me, Kareem, Chris are the best. Never have to wait, service is done as promised, they greet me by name. The waiting area is great for just waiting or working.

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by Z4Guy on 10/25/2023

Everyone was exceptionally attentive and even though I didn't buy my vehicle there they performed above and beyond what I would've expected from any dealer.

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by Zcop on 10/15/2023

Perfect... Time, consideration, quality, explanation, communication, comfort while waiting. All 5 star.

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by Cindy D on 10/12/2023

Alex was a pleasure to work with and explained everything very well regarding all aspects of the service visit. He went out of his way to ensure my request for a car wash was handled immediately! Thanks for being attentive, Alex!

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by Happy Customer on 10/03/2023

Car needs were handled professionally, service advisor Brandon communicated the process

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by L Lopez on 09/19/2023

On 8/10/23 I dropped off my car to be serviced. When the repairs were done I was told I had to wait a couple of days because they damaged the front bumper. On 8/31/23 I retrieved my car after leaving the facility I noticed all of my loose change was missing and things that were in my armrest were on the seat. I pulled over to check the car and noticed two of my glasses, two pairs of sneakers and other miscellaneous items were missing. So I called James Delvecchio (the rep that handled the repairs) to inform him of my findings. He stated that maybe my car was one of the cars vandalized when someone jumped the fence of the establishment. Then I was transferred to Chris Decallo he told me to send the model number to the missing items after doing so he then inform me that the items were of great value ($2500) and a police report would have to be filed, but he wasn't clear on who or how it was supposed to done! I also asked about the camera on the premises and he got angry and said that the car was there for a couple of days so it is not possible to run them back and he's not responsible for my items. After that conversation I've been calling and leaving messages and no one has contacted me back.

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by EC on 07/25/2023

Excellent service with advisor Kareem. Very friendly and knowledgeable and answered all my questions

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by SW on 06/20/2023

Everything is explained, nothing left out. Courteous and caring

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by Jorge on 06/02/2023

Big dealership, but excellent sales department and service. I had to take my M5 for service last week. It was a complicated A/C repair. Like always my service coordinator Brandon took care of me. I was given a late model 5 series as a loaner Brandon kept me updated during the entire time. I’m absolutely satisfied with my service experience. I would also like to mention my salesperson and friend Dennis Ferguson for his experience and professional skills.

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by Tom on 05/10/2023

The service writers are great and make sure everything is covered.

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by Jorge on 02/09/2023

It’s a big dealership, but I really been treated very well. My service advisor, Brandon has been excellent.

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by Chadwick Sorci on 12/22/2022

BMW Car Fax Review: Fields BMW was very thorough with only charging me the $99.00 Inspection Fee. I purchased this car from Fields BMW in 2012. The car has been through a lot with a couple accidents and neighbors backing into it on 2 - 3 different occasions. The car was stalling out, so I brought it in for a checkup. Fields did a great job in repairing the starter motor $800.58. Crank shaft Sensor $180.92, $29.64 2 rear brake light bulbs, belt tensioner pulley & belts & torx screw $281.54. Breather Vent Hose $97.49 & Replace the Radiator Hose Clamp & Venting Line $78.10. Total Parts =$1498.33 +Labor & Tax $1655.00 =$3153.33. Now I'm leaving and I see the Brake Fluid light is on after all the other repairs and I wondered why this wasn't suggested to be fixed after all they had my car for 6 days. So, I decided to get the brake flush =$102.34. Grand Total $3,255.67. Arie did a great job helping me and the manager Brian D. gave me a $100.00 Manager's Special off the repair bill & a jelly of the month club award for the best customer of the year. Keep up the good work and if you want to buy my car for $7000.00 it's all yours not the $1000.00 that you told me after I paid my bill. I’m so grateful now this is all under warranty should I decide to sell my car. Merry Christmas & Happy New Year! P.S. My favorite flavor of jelly is strawberry.

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by Hono on 08/12/2022

Great friendly people, competent, hard working, performing at 100%. Top shelf. Best in class.

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by A B on 08/11/2022

The team at Fields BMW Winter Park is alway courteous and upfront about what is going on with my my vehicle.

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by William Davis on 08/10/2022

Service Department is always helpful and very accommodating. My experience has always been great with Fields BMW and my service advisor Brandon Bermudez. I had such bad luck with flat tires and no matter what, I drive in and drive back out with my issues resolved and all questions answered! Brandon has been one of the best!

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by Eugene on 07/31/2022

Quick and efficient. Easy in and easy out. Chris was a professional.

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by Mark Vertu on 03/31/2022

I’ve been a field BMW customer since 2006. Their service and their sales staff are excellent and we have been satisfied clients during the entire time. Sales staff is easy to work with and their service center is state of the art. I would strongly recommend to anyone interested in a BMW or any of Field’s other dealerships.

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by JT new to BMW on 01/28/2022

This was my first service visit to the Field’s BMW dealership. Overall it went well, no real issues, however, not exactly what I had expected. I tried to schedule my service on line and could not get an appointment for almost 3 weeks so I called and spoke with a service representative who was able to give me an appointment in just over 1 week. I arrived 45 minutes early as I was supposed to have a loaner vehicle for the time my car was in service. I suppose they were not ready nor staffed to help me as I had to wait about 1 hour to get all things done and depart. I was told the service would take 2.5-3 hours and they would call and text me that it was complete and I could pick up my vehicle. I did not receive a call until 6.5 hours later. This was not a real inconvenience but was a bit annoying. When I asked why it took so long I was told not sure. Guess I am glad I did not wait at the dealer. When I returned to pick up my vehicle that took over 30 minutes! For a high end dealership this service did not meet my expectations. Again, not a big issue but the selection of snacks was pitiful, basically crackers, nuts and such. Like I was in an airplane. The bright spot was the team that cleaned my vehicle did an outstanding job. I am very picky with my car and it was in great shape when I got it back (not that it was dirty to begin with but they took their time and cleaning job was done extremely well. My previous vehicle was a different high end vehicle and if my service does not improve over the next few, may have to select a different make of vehicle soon.

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by AndyB on 01/05/2022

Very good, courteous, even though a relatively minor issue. Good communication from Omid(service rep). Inspected all systems, although vehicle entered and left dealership with “ check engine” light on The problem I arrived with was taken care of in appropriate time during a very busy holiday week. Technically needed a new (quite expensive) valve cover, although I had not noted oil loss by gauge, dipstick, or garage drippings. I’m sure it needed it, but was expensive for a family back up car I am quite satisfied overall with the rapid service and good communication.

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by Lena on 10/24/2021

Fields fit me in to address my flat tire and arranged for transport to my workplace. Thank you!

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