Customer Reviews of World Ford Pensacola
Christine
byon 04/26/2024
Laron and the finance manager were amazing. I have never had such a positive experience buying a car before!!!! They made it fun and seamless. Thank you so much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 05/04/2024
Excellent service starting with Miranda. Came in with no appointment but was taken right in extremely quick service. Tim (porter) even went and brought my car up to me so I didn’t have to go outside to get it!! Highly recommend WFP!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy no fuss service
byon 05/04/2024
It was easy to get in the service area. Not confusing. They make it very easy and fast to get in and out. Gave accurate details and price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and low costs!
byon 05/03/2024
Judith did an amazing job keeping me posted during my visit, got everything squared away on time and great price!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 05/03/2024
Outstanding had work done in half the time they had stated
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and bad speaker
byon 04/30/2024
Oil change went great. Have a driver side headrest speaker that doesn’t work (I can’t hear it) they say it passes test and still nothing for me to hear. Even though I can hear the passenger side headrest perfectly. So I don’t know. They said it passes test. Just don’t work imo
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service representative
byon 04/26/2024
I made an appointment yesterday to have my 2017 Ford Edge go in for service. A young lady Miranda was my representative and Miranda worked with me and was above the 1 - 10, as my rating for her would be a 15. I have had issues in the past and working with Miranda was a breath of fresh air. Thank you, Miranda.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awful experience
byon 04/26/2024
Truck in shop entire month of February for adaptive steering malfunction. Got it back and steering not centered so that turning left requires much greater radius that turning right. Got appointment to return and spent another 30 days and was told "could not reproduce customer concern". They did repair some other issues correctly, in their defense. I will not go back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
3 Comments
Christine
byon 04/26/2024
Laron and the finance manager were amazing. I have never had such a positive experience buying a car before!!!! They made it fun and seamless. Thank you so much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 04/25/2024
Danny made it a great experiance bringing in my ford focus for a recall
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Maintenance
byon 04/22/2024
My auto was serviced at World Ford today. The wait wasn’t as long as ii anticipated. My advisor was very professional and polite
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oul change and tire rotation
byon 04/17/2024
Took a little bit long due to the techs having to have a meeting. The service writer was instrumental in keeping in touch and me informed of my vehicles progress.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Danny was the best at World Ford!!
byon 04/17/2024
Everything went smooth from the time I pulled in. I had never been to world Ford before and when I got there, the specialist I work with was Danny and he made it very simple and walked me through the process of how everything works. he took my information down, told me what their process is going to be and said he would be in touch. he called me to ask questions the next day and on Saturday morning. By Monday morning, I had an evaluation after the tech was done with what was recommended and the process to choose what to do on my car was so easy. Danny sent me a text and it was the recommendations with an approve or not now button and I could go through. Select what I wanted and they got everything electronically to move forward. I called back because I had a question on one item. Danny answered right away, addressed my concern and it was an easy process. He told me my car might be done Tuesday, but probably more like Wednesday. Then he called me Tuesday morning and told me it was ready for pick up! Couldn’t be happier highly recommend to world Ford requesting Danny as your specialist!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Department
byon 04/16/2024
As always Katie and Miranda are top notch. They are easy to work with and keep you informed every step of the way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 04/11/2024
Everyone was nice from scheduling to pick up! Thank you for making this a very positive experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Truck serviced
byon 04/11/2024
Very good quality of work and customer service. I've been here many times and I am always pleased with the support and professionalism of the team there. Danny was very polite and knowledgeable and helped me understand what needed to be done for the amount of mileage on my vehicle. 10/10 am going here again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
100,000 Mile Checkup
byon 04/06/2024
Service was courteous and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service writer
byon 03/29/2024
Fast service, friendly and went over all work to be performed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible Customer Service
byon 03/21/2024
They had our car for 2 weeks with no communication. I had to call them several times to find out what was going on. When they finally started working on it they lied about when it would be done. I wont be taking my vehicle there again
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Service
byon 03/21/2024
Everyone was nice and friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 03/16/2024
I brought my truck in for service. The service representative, Kevin, was excellent! He kept me informed the entire time. He is thorough and the service department is excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
F 150
byon 03/08/2024
Stopped by the dealership to look around. Laron Smith was very helpful and professional. Bought a slightly used truck and I couldn’t be happier
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
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For a huge selection of used cars in Pensacola, come down to World Ford Pensacola at 6397 Pensacola Blvd.. We have a huge inventory of like-new vehicles ready for the Pensacola roads. Whether you're looking for a used sports car, work truck, SUV, convertible, sedan, coupe or something else, the salespeople at World Ford Pensacola will help you track one down.
1 Comments