Kendall Toyota
Customer Reviews of Kendall Toyota
Terrible Customer Service by one of the managers.
byon 06/27/2022
I am going to start saying that I have been leasing my cars, every 3 years, at this dealer since 2007. I have never experienced such poor customer service and even abusive treatment, as the one I experienced today June 26, 2022 by one of the managers. His name is Andres. I assume the motto of "the client is always right" does not apply here anymore. I was called and offered a good deal because my lease is going to end soon and that was the only reason I went. Instead of helping me, he was trying to trick me, charging me for mats that was not even in the car and rising the price of the car despite I told him i knew the car's price was less. When I asked him to low the price to the right amount, he said with this words and with the rudest tone: "I can low the price, but I just don't want to." I understand the dealer can do that, but I don't think a client should be treated that way. I did not know this dealer had a new owner that does not work to help the clients anymore. The dealer is always going to seek revenue, I am not naive, but my experience before was totally different. I don't like to sabotage anybody's job, but this person should not be working with customers, less representing an institution with a manager's title.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Vehicle scratched and dinged while in purchasing process
byon 03/29/2021
I am giving a 2 star because my daughter liked the car but the entire experience was awful. Sat 6+ hours in the dealership. I didn't haggle or negotiate because I was given a FLAT NO when asked about any extra savings or incentives. If you are a woman, they can be very intimidating. 6 hours and $30k and wasn't even offered a bottle of water. Was told I can go purchase something from their in house cafe. WORST part of the experience... We purchase the car and first, they give us the wrong keys. They gave us an actually key for a keyless vehicle. SECOND from the time we parked the vehicle after the test drive to the time we made the purchase (6 hours), the car was scratched and dinged on their property and brought it to us as if nothing happened. I drove 4 hours to come to this dealership and couldn't take the vehicle home because now they had to repair the scratches and ding. I had to stay in Miami overnight. I was told by management that they will give me gas in my vehicle for the inconvenience. Gas!! Forget the time it took to get there and back. I emailed the General Manager and he didn't even the decency to follow up on my email. WOULD NOT RECOMMEND them to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
BE AWARE!!! Scam
byon 12/24/2020
WORSE DEALERSHIP EXPERIENCE EVER HAD!!! Sold me a wrong vehicle!!! I bought a 2020 Toyota Corolla and all the papers/insurance assigned were under 2019 Red Toyota Corolla. Now, they do not want to assume their mistake. I am felling like scammed. I will not pay for sales man error. BE AWARE that the worse worse Dealership in Miami.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Bought a used 2020 Toyota corolla
byon 07/07/2020
Well let’s start off that I was at the dealer for about eight hours to buy a car the selling price was $15,998 and I was asking them to please to see if they can lower to $15,000 well that took forever and they didn’t budge they only lowered the car to 15,700 then after that when it was time Sit with the finance department the financial assistant told me that in order for the bank to approve me a certain interest rate that I would have to take out a seven-year warranty well I thought he was correct and wouldn’t be lying but it turns out I really didn’t need the 7 year warranty for the bank to finance my car I don’t feel they provide accurate information nor try to assist the customer and the best way possible I had to go back to the dealer so they can remove the extended warranty
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Beware
byon 06/30/2020
We have a very mixed review about this dealership. Our initial car buying experience was great and we had a great sales person. Three weeks later, we were called in by their financial department to have us come in to sign a new contract. The financial advisor did not tell me why initially until I called back and asked. They were raising the interest rate and needed to sign a new contract. I have bought cars for many years and never did I ever have to come back for anything. We went in the next day and discussed with the financial manager and explained we wanted our initial contract to be honored. We were told it was invalid and not possible. Our options were to sign the new contract or turn in the car. The financial manager was very rude and mentioned how he had been fixing mistakes all day with clients. We came back two days later and decided to turn in the car. Our sales person came to talk to us because he had no idea of what was going on. 30 minutes later, our initial contract was being honored. Two weeks later, we get our statement, which we are supposed to have 90 day deferred pay. I called Toyota’s bank and they told us to contact the dealership because it was on their end. They are now choosing not to honor it at all. If you are buying from this dealership, please beware of what you are signing and ask many questions. Make sure that you are actually getting what you deserve. I have never had such a bad car buying experience. After this car, I will probably never go back to a Toyota and I will be contacting their corporate office.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Lies to sell cars
byon 04/16/2020
My mother a 56 yr old non english speaking person was sold a 2016 used car that was out of warranty in 2019. My mother has a 720 credit score, yet she was sold a 2016 for $500 a month and she financed a total of $26,000.00 with an interest rate of 24% and $3000 down payement. ROBBERY!!!! She was told to go back in 6 months to refinance the terrible deal she was given. Well we went together and were told there was no way to refinance, to go to our bank and refinance there. After ARGUING for about 6 hrs, she left with a 2020 car interest rate down to 4%. However she was upside down with her first purchase so they sold her a new car and she had to add what we were told would be $9000.00 negative equity. Turns out it was $13,000.00 negative equity. Also, she was told she would have no payments for 90 days it turns out to be 45 days only. Toyota finance told us, the 90 days was not part of our contract and it would not be honored. Kendall Toyota is extremely unethical, they take gross advantage of customers. Lie outright with no reprocussions at all whatsoever. No-one is stopping these [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
very very very poor service
byon 01/10/2018
Kendall Toyota is the worst branch i have even experienced. I have car issue which took me coming back 4 times and idled more than 10 hours. They were not able to fix well but charged me around $2000. I complained to the customer service but Kendall Toyota never responded. They just tried to avoid and ignored my concern. very very very bad service. the worst i have even experienced. I request the headquarter to revise the credential of Kendall toyota. very bad
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
The best team ever
byon 12/09/2017
Recently I went to your dealership with my son in hopes of buying his dream car and I am happy to say that we did exactly that whole receiving excellent and professional service. Upon calling initially, I was greeted by Yuleidys Pavon who provided me with some more information of the car I was viewing on the website and let me know that I could go and see it the same day if I wanted to. Upon arriving at the dealership I was welcomed and greeted by her where she led me to the car and paired me up with the salesman Hector Gonzalez who was very active in ensuring that any questions or needs we had were answered and tended to. I'd like to thank all of the staff, but more specifically the two individuals that helped me with my purchase at Kendall Toyota for doing their best in making sure that our experience was a good one.
Found Fuel line tied in a knot after oil change!
byon 12/15/2016
Outraged at Kendall Toyota Service, 10943 S Dixie Hwy, Miami, FL 33156. There is no way to make this story shorter, my car has always been serviced at Kendall Toyota, nowhere else since its purchase at Kendall Toyota on November 2005, even though is very far for me I wanted to keep bringing it to the place where it was bought brand new and had been serviced all along. On my last visit, July 29th 2016 I took it for maintenance and throttle body service, right after leaving car started to shake and felt like going to stall. Took it back and they said needed some adjustment which they did. After driving about 1200 miles, one night in Hialeah, Florida my car stopped responding to the acceleration like when it is running out of gas and stalled in the middle of heavy traffic on 49th, I was alone and I am an older woman, my AAA plan has a limit on towing miles, also Toyota was closed so I had the car towed to my husband's very trusted mechanic. This is what the mechanic showed me. A FUEL LINE TIED IN A KNOT that had caused the fuel pump to burn, he asked me where the car had been since that knot was intentionally done. It cost my family and me $683.61 to replace. When I spoke to Ms. Vanessa Victorero at Kendall Toyota Customer service her response was that I should have taking the car to them. Firstable they were closed, secondly towing it so far represented an expense that being retired and living on a Social Security check was hard to swallow, on the other hand if the knot was purposedly tied by them I would have played it to their intentions and instead of $683.61 I would have end up paying probably over $1,000 for a new fuel pump at Kendall Toyota. I know this is hard to prove but like I said, my car has never been anywhere else than Kendall Toyota.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
My Toyota experience
byon 04/17/2016
I just come back home, from the Kendall Toyota Dealership. It is my 5th. buying/leasing time at the very same place. In so far, now was the best experience in buying/leasing vehicle from there, or anywhere for that matter. The whole process took precisely 1hr. 37 minutes. It so happen that the sales person I was dealing with, Eduardo Rios, is new to selling cars, so working with me was also gathering experience for him. I have nothing but the best remarks for him and his manager Mauricio Ortega. None of them even attempted to inflate the invoice with the regular Dealer scams, we all are painfully familiar with. They treated me with respect and honesty , and I was all too happy to do the same . Bottom line, buying/leasing vehicle doesn't have to be exhausting and painful experience, Eduardo and Mauricio proved that could be done! Thank you both for your effort , and I'am wishing you continue having the same work ethic with each and every single customer. You are great benefit to that Dealership, and I hope the Owner recognizes it! Thank you and have a great future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great sales managers
byon 04/09/2016
I had the opportunity to lease two vehicles, one Toyota Camry and one Lexus GS350, and to buy one Toyota Four Runner in this dealership since 2006 and my experiences have been excellent. Sales Managers Mr. Ernesto Rivas And Alex Rico have been very professional and they have made the best possible deals in every one of this vehicles, I surely recommend this dealership to everyone. You will not be disappointed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
the best dealer in south florida
byon 04/08/2016
I think Kendall Toyota was the best decision that i took when i decide to buy a car .I will highly recommend this dealership to my friends and family.They were very helpful and they did everything possible to help me out. I also have to thanks the whole team starting with Diego Quintana the best salesperson, Osvaldo Garcia an excellent finance manager and Ernesto Rivas sales manager the guy who make everything possible. Thanks again for all and made my dream come true.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Experience
byon 04/07/2016
My wife and I came to Kendall Toyota to upgrade our vehicle. We couldn't have asked for a better experience. The sales person and financial advisor were very informative, helpful and patient. We didn't feel like they wanted to just sale us a car. They wanted to make sure we left the lot with the vehicle of our choice in the best financial situation. We look forward to future business with the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great no pressure atmosphere
byon 12/27/2015
I went with my daughter to buy her first car. We were surprised by the no pressure sales atmosphere, which we greatly appreciated. Andy Alvarez made us feel very welcome. He was very helpful, patient, and guided us to make a great decision. He answered all our questions and provided us with a better option to finance the car. The whole process was quick, simple, and with no pressure. We plan to move to the area from Maryland and buy our future cars from Kendall Lexus Toyota and Andy Alvarez will be the first to call. I will highly recommend my family and friends to ask for Andy Alvarez as soon as they arrive at the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
a big [non-permissible content removed]
byon 12/12/2015
A month ago I bought a used car, specifically a 2013 Toyota Yaris and to my surprise the car had been involved in a major accident and for recovery and sale had been repaired and / or replaced so many damaged parts, therefore the car is totally devalue. So, with this information, I returned to the concessionaire "Kendal Toyota " trying to get an explanation and find some solution. All this occurred in the first week of buying the car, then I had to return several times to the concessionaire, call and spend time on the phone and hear promises and more promises, but no solution. Today December 12 of 2015, more than a month ago that the seller of Kendall Toyota Elvis Soto sold to me, without informing and assuring me that they did not sell collided cars, a car totally devalued because were replaced or rebuilt sensible parts involved in an accident, and I'm STILL waiting for a solution, without my money and without the car that is supposed I should have by contract.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
DONT BUY
byon 11/10/2015
Yo realice la compra de dos ECU Computer para un toyota corolla 2007 y me cobraron tres veces. No quisieron ayudarme para devolverme el dinero aun cuando aceptaron su error. NO COMPREN EN KENDALL TOYOTA.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
[phone number removed]
byon 10/04/2015
Es el peor negocio de compra que se puede hacer. Desde que entras al dealer sientes una presión horrible. Solo piensan en ganar ellos sin importarle lo que tu quieres. Piensan que todos los clientes somos tontos. Fui por un carro que vi en Internet y ya me querían vender otro con más millas y mucho más caro. De veras que es lo peor que he visto. No lo recomiendo por nada del mundo
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
No Hassle Sales Experience
byon 10/04/2015
I recently purchased a new Toyota Avalon at Kendall Toyota.I had the honor of having two excellent professionals assist me: Jose Lopez and Mario Cornejo. They are wonderful professionals who are experts in their field. Jose and Mario worked very hard to make sure that my husband and I bought the car of our dreams at a fair price (and my husband is not easy to satisfy and asked questons nonstop). They worked tirelessly to satisfy us in our purchase. If you are looking to be treated fairly and with utmost professionalism when buying a new car, I highly recommend that you ask for them as soon as you arrive at the dealership. You will have a great buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Neville Lee is the Man
byon 07/17/2015
I personally appreciated how Neville Lee stayed with me passed closing to show me all the little features on my new Prius C. He didn't rush through it like most would have, and waited around to answer all of my questions patiently. That's good customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Neville Lee is the Man
byon 07/17/2015
I personally appreciated how Neville Lee stayed with me passed closing to show me all the little features on my new Prius C. He didn't rush through it like most would have, and waited around to answer all of my questions patiently. That's good customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
[phone number removed]
byon 05/25/2015
What can I say but miracle workers! Kendall Toyota was the most pleasurable shopping experience I've ever had. Ernest Espino and Frank Valdes gave me the VIP treatment. I felt like royalty as I went the process of purchasing a car. I have been to many dealerships before but Kendall Toyota knocked them all out the box. I will definitely recommend everyone and anyone to buy your car whether it's your first, second or used here. I will never shop for another car anywhere else but here. The customers service and attention to detail was Superb! Thank you guys again. Oh I can't forget Peter in Special Finances who made it all happen. You Peter are the man! I wish Kendall Toyota and all its staff Alot of merited success! God bless you all!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments