Lucas Honda of Jacksonville
Customer Reviews of Lucas Honda of Jacksonville
2023 Honda Pilot
byon 09/14/2023
This is my 7th new vehicle from this dealership. Every experience has been outstanding. Clear, consistent, straight forward, no hassle approach. Clean show room, courteous sales and finance staff. Could not ask for a better experience and recommend with no hesitation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quick & Efficient Factory Service
byon 04/28/2024
I scheduled a 1:00pm service appointment for our vehicle on Wednesday. My wife had a doctor's appointment nearby Lucas Honda and I was going to drop her off early at their office and go on to get the service done. When we went to the doctor's office there was a sign in the door that they were closed until 2:00pm for lunch. We went to Lucas Honda, hoping they could service our vehicle in time to make her appointment. Lucas Honda said they would attempt to get the service done in time for her doctor's appointment. As the time was approaching her 2:00pm appointment, Lucas Honda said they would have a driver take her to her appointment. As an announcement was being broadcast for a concierge driver, the service writer came up and said our vehicle service was complete, plus they hand washed, vacuumed the carpet and dressed the tires of our car. We made her doctor's appointment on time. That's what's called over and above great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
customer
byon 04/25/2024
fast and courteous service. Dealership and restroom very clean and tidy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding
byon 04/18/2024
I used to bring my vehicles to be serviced on one of the small shop nearby but then I experienced a whole lot better service at Lucas Honda. Ever since I bring all three Honda vehicles fir any periodic or repair service to them. Staff are very professional and honest in diagnosing any problem. One extra note, after service is done vehicle us washed good before delivering back to the owner. Outstanding service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/15/2024
The service agent was very helpful and was right there when we drove up. All the people we interacted with were excellent - polite, friendly, and they knew the answers to our questions. Our service went quickly - we were surprised when our car was finished so quickly. I highly recommend Lucas Honda.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/13/2024
The service department always schedules my appointment when I want it, they are very clear about the service needed, and everything is completed quickly and safely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service dept.
byon 03/17/2024
Good service and like that you can make appointments
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Never had a problem
byon 03/06/2024
I've never had a problem with the service I receive at Lucas Honda. The staff is courteous and friendly. They always keep me informed of what is going on with my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Odyssey service March 1st
byon 03/03/2024
My visit was due to a recall. Scott was friendly and checked me in quickly without making me feel rushed. Each person I dealt with was interested in my needs and easy to work with. There was no charge to me for the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchase Honda parts plus had a Honda Accord tune-up.
byon 02/19/2024
Had timing belt package performed and tire rotation. Excellent work and professional staff!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Completely Satisfied - Outstanding Service Department
byon 02/17/2024
The service department is outstanding! Scott & Steve have been helping us for years and very professional, friendly, trustworthy, and go the extra mile. This is our fourth or fifth Honda. Thank you Honda for Scott & Steve and for having outstanding highly skilled and qualified technicians, too!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Consistent Great Service
byon 02/15/2024
I have the Lucas Platinum service plan as we’ve done for cars we bought in 2014 (still running strong) and 2021. I’m spoiled by how each service visit is informative and honest. All of the scheduled maintenance has been essentially prepaid by the Platinum Plan through the life of my car warranty so each visit is friendly with no surprises or bad news! Service and support staff are great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service is always excellent here
byon 01/28/2024
I've been coming to Lucas Honda for over 20 years because they have the best service of any dealership I have ever visited. I've never been disappointed with their service. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service work performed
byon 01/24/2024
We have been a Steve Lucas Honda customer for 10 years, with both purchasing a new Pilot and having vehicles serviced. On this visit we had all fluids changed, front brake job, and a normal inspection. Although I had to bring the vehicle back twice after the service work was performed, it presented an opportunity for Steve Lucas Honda to make it right. They did not disappoint. Scott the service writer is a pleasure to work with. He agreed with my concerns and very quickly had the issues resolved while I waited. Simply put, this dealer stands behind their work 100% and that is why I will continue to be a loyal customer. 5 star service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/21/2024
My less than 7 month old HRV had a dead battery. I spoke to Scott in the service department and explained that I definitely did not leave any lights on. He told me to take it in and he would check the battery. Honda Roadside Assistance sent someone to jump start the battery and when Scott checked the battery was weak and he replaced it under the warranty. He also did a safety check and reassured me that everything was good with the car. This was a huge relief as the car had belonged to my husband who died 2 months ago and I am getting ready to give my car to our granddaughter. Our salesman Jim McDonald also gave me a refresher course on some of the features of the car that I wasn’t familiar with before I left. We have been customers of Lucas Honda for over 11 years and we were so pleased with the pre-paid maintenance plan with them for my old car that we bought one for the new vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service department
byon 01/20/2024
Every employee at Lucas that I have encountered has always been professional, efficient, and polite. Clean and well kept customer lounge. I have the Lucas Platinum plan, they keep track of what needs to be done, I keep track of mileage, we get it done, and when work is completed, I have no concern about fees and $$$.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Service
byon 01/13/2024
No waiting to get checked in. Everyone friendly! Took care of my needs fast (oil change) and completed a thorough check of all other basic aspects of my car and reviewed additional options with me. Car returned washed off and good to go. The lady taking care of me was a total professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service customer
byon 01/06/2024
Very satisfied service customer. Been going to Lucas for about 25 years and Scott is usually always the one who helps me, I can trust what he recommends being done. I travel 40 miles if I might add to have my Honda serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Service customer
byon 01/06/2024
Very satisfied service customer. Been going to Lucas for about 25 years and Scott is usually always the one who helps me, I can trust what he recommends being done. I travel 40 miles if I might add to have my Honda serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 12/22/2023
Diagnosed fast and repaired within a few days! Always a pleasure!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 12/08/2023
I have been dealing with Scott for years, and he always provides excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 11/11/2023
I was able to get a same day appointment for a battery replacement. Everyone was very nice and professional. Thank you, Scott, for a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
