Braman Honda of Palm Beach
Customer Reviews of Braman Honda of Palm Beach
They don't care about the safety of your children!
byon 07/28/2023
If I could give them a zero I would. My AC went in my 2019 Honda Pilot with only 24k miles and I took it in on June 21st. They diagnosed with the "Black Death". The AC was totally shot. Thankfully I had an extended warranty which covered the replacement. They kept the car and said the compressor was on back order and the part would be in on July 5th. My extended warranty covered a rental. They provided me with a Ford F150 as a replacement. Mind you, I have a family of 6, with four kids. I could not take my whole family in one vehicle. July 5th came and they said the part was still not there and told me it would be there on the 10th. The 10th came and they now pushed it back to the 25th! On the 17th I got a call from the Honda rep who informed me the rental would not be covered any longer and that I needed to return the vehicle the next day! They said the part was still planned to arrive on the 25th. I said what I am supposed to do in the meantime? He said you will have to pay for your own rental and initially he told me I was not allowed to get my Pilot back until it was fixed. After complaining to the supervisor, they released my car to me, but with no A/C. As all of you in the South Florida area know, we have been having record breaking heat and been under a heat advisory for the past three weeks. I could not use the Pilot. You may also have heard about the postal worker that just died due to heat stroke. This is a dangerous situation and Honda essentially said I was SOL and had to deal with this myself! I said you should provide me with a loaner until the part arrives and they denied that and said they no longer do that. They only offered me their corporate rental rate for the time being. When I asked what happens if that part does not come in on the 25th as they said two different representatives informed me that some customers had to wait up to 5 months for a part to arrive. Ok so I am supposed to pay for a rental for an unspecified amount of time because you do not have a part that my warranty covers! How is that a warranty if you cant fix it?! And guess what the latest update is? Yep on the 25th I called and the part has not arrived and now the arrival date if August 1st! Again one of their reps said it may be months before it arrives! How is this even allowed or legal. Well I am about to seek legal counsel to see if it actually is. BEWARE HONDA and beware their extended warranties! My families safety is at risk and all they have to say is we are sorry. I am one unsatisfied customer and this has left a bad impression on Honda as a whole that I will no longer consider buying a vehicle from them in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2019 Corvette
byon 03/31/2022
Got the car I was looking for at a good price. The team was on top of everything and treated me great. The price negotiation was straightforward and we agreed on a price very quickly. Very enjoyable experience with that team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent service
byon 03/31/2022
Received a coupon for service and also requested new tires. All the work was completed on time as promised. Price was as quoted. Was offered a ride home after dropping the car off. Service department was busy on Saturday morning but I was greeted promptly and the process of drop off was efficient. Care was washed and vacuumed when I picked it up, this is a nice touch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Braman Honda Susan and Service
byon 03/31/2022
Susan and staff at Braman Honda are above and beyond
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 03/31/2022
Oil change
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/30/2022
Great service especially from my advisor Susan. Greatest person to deal with. I only go to her whenever I visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 03/30/2022
This was my first time.at this dealership and was very pleasantly surprise with the detail of service provided by Susan.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
excellent customer service
byon 03/30/2022
I had a great experience provided by Jasmine. She is very professional and she provided Excellent customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 03/30/2022
Alex was very professional, knowledgeable. The job was completed in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repair
byon 03/25/2022
My advisor Yuri was the best ! Braman is the way to go !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service!
byon 03/23/2022
Alex is the true professional and service is great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Richard
byon 03/23/2022
Great service . On time all good
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great place
byon 03/23/2022
Clean waiting room! Shuttle home a back from home. Tell you details about repairs need
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car
byon 03/23/2022
We went to have our Honda Accord for a maintenance service and drove out in a new 2022 civic. Doesn’t get much better than that!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Service
byon 03/22/2022
Once again, my Service Adviser, Susan Rutledge Gill, did an excellent job as my Service Adviser. She kept me up to date on the servicing of my Honda and even provided photos to explain what was needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service
byon 03/15/2022
Evelyn is very attentive and answers any question or concern I may have. I will continue to work with her for all my future visits. Make sure to ask for her when you book an appointment!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
outstanding service
byon 03/15/2022
I walked in, and time frame of service is great, you need not to wait longer hours, staff and service advisors are readily available and helpful. kudos to Jasmine Louise Fernadez for facilitating the service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great service!
byon 03/15/2022
Brought my old, beloved Honda in for a series of repairs, including oil change. This was my first time bringing it in. I really appreciated the direct, honest conversations with my service advisor Jasmine. She did a fabulous job of laying out all my repair options, and didn't apply any pressure to any of my final decisions. Got to meet the mechanic Julian, too! I now know I'm in good hands at Braman Honda of Palm Beach. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 03/11/2022
Satisfied with the quality of service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied
byon 03/08/2022
Satisfied with the service and received attention from the service advisor Salvador Anzarut
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
oil chang/tire rotation
byon 03/06/2022
As usual, i always go for service in braman honda in lake worth rd greenacres. Their service is always great, fast and with very pleasant representatives/employees. Evelyn Mavillo was awesome. I would also like to mention Roger Hernandez, Andres Olaya and Alfonso Murcia, i think they are from sales department who were excellent as well. They helped a lot with my CR-V 2021 and Civic 2022 purchase. Yuri Solomon who assisted me with the 2nd key fob was very professional too. I always like to do survey to thank these people who do their job very well. It was just sad that the survey for Roger H. And Yuri S. went to my email’s spam folder, and when i saw it, the links were already expired. If honda could send me another survey for these 2 guys, i would love to do it. Thank you Braman Honda! Recommending this dealership to friends and family? Of course!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments