Customer Reviews of Doral Lincoln
First class service
byon 04/10/2024
Our sales consultant, Richard, went well above our expectations to make our experience first class. He even delivered the car on a Saturday morning to help with our busy schedule.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
First class service
byon 04/10/2024
Our sales consultant, Richard, went well above our expectations to make our experience first class. He even delivered the car on a Saturday morning to help with our busy schedule.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Shame on Doral Lincoln for using deceptive sales tactics by not disclosing
byon 02/21/2024
I live in Boston, MA and I purchased a 2020 Lincoln Corsair with 20,752 miles Sept 2023 from Doral Lincoln m Doral, Florida for $28,390 with two obvious defects that were not disclosed by the Sales Person nor the General Manger whom I'm quite sure was aware of these two issues. I requested pictures from the sales person of the interior & exterior of the vehicle and asked if there were any issues I should be aware of. She supplied the pictures but none of them showed the totally deteriorated leather steering wheel issue or mention of the problematic transmission. The transmission issue would be impossible not to notice IF the dealership did any used car inspection before putting the vehicle up for sale. Once the vehicle arrived at my home and I drove it I immediately contacted the sales person and the General Manger and informed them of these issues. When I didn't receive any response I continued to email the General Manger and the owner - NO response from anyone! With no choice I brought the vehicle to two authorized Lincoln dealers and both of them diagnosed that the vehicle had a defective transmission. They informed me that it was going to require a total rebuild and in order to do that it would require removing the engine. Unfortunately some of the parts they needed were back ordered so it left me without the use of this vehicle from Nov 1st till Dec 8th. As a last attempt I emailed the owner and and said - Rather than involve attorneys and an unpleasant situation I'm asking if you would consider as a gesture of goodwill sending me a reasonable monetary compensation for all the aggravation and time spent to rectify these issues. NO response from ANYONE. Is this the ethical way to run a business and how can Lincoln Motor Company not intervene to rectify this situation. Shame on Doral Lincoln and Lincoln Motor Company
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Complaint Regarding Deceptive Sales Practices
byon 11/18/2023
Subject: Formal Complaint Regarding Deceptive Sales Practices Dear Doral Lincoln Inc Management, I am writing to express my deep dissatisfaction and disappointment with the service I received from your dealership, particularly the incident that transpired on Saturday, Nov 18, 2023. My experience with Doral Lincoln Inc has left me with a negative impression, and I feel compelled to bring to your attention the deceptive tactics employed by your staff. On Thursday, Nov 16, 2023, I came across a 2021 MERCEDES-BENZ C-CLASS C 300 convertible (VIN: W1KWK8DB2MG103132) listed on your website, https://www.dorallincoln.com/. I submitted an inquiry regarding the car's availability but did not receive any response. The next day, the listing was removed from your website, leading me to believe the car had been sold. To my surprise, on Saturday, Nov 18, while negotiating at another dealership for a similar vehicle, I received a call from a manager at Doral Lincoln Inc, who identified herself as Maria. She acknowledged the oversight, apologized for the inconvenience, and assured me that the car I initially inquired about was still available. Maria went on to promise a better deal than the one I was currently pursuing and arranged for a salesperson, Gabriel, to contact me. Gabriel promptly called, apologized for the previous oversight, and confirmed the availability of the car. He even sent amateurish pictures, presumably taken on-site, to reinforce the claim. Motivated by this information, I left the dealership I was negotiating with and traveled to Doral Lincoln Inc. Upon my arrival, I was greeted by individuals who seemed to be expecting me. However, instead of being directed to the car I inquired about, I was led into a deceptive situation. The salesperson presented an entirely different vehicle and attempted to persuade me into considering it, claiming that the car I wanted had already been sold. This bait-and-switch tactic is not only unprofessional but also highly unethical. When I confronted the salesperson about the discrepancy, he disclaimed any responsibility, indicating that Gabriel did not work for the dealership but rather for the call center. This contradictory information only added to the frustration of being misled. Subsequently, when I brought the matter to the attention of the Sales Manager, I received a dismissive response, with an attempt to shift blame onto the call center and an assertion that the sold car could not be brought back. This experience has not only wasted my time but has also damaged my trust in Doral Lincoln Inc. Deceptive practices of this nature are unacceptable and tarnish the reputation of your dealership. I urge you to investigate this matter thoroughly, take appropriate action against the individuals involved, and implement measures to prevent the recurrence of such deceptive sales tactics. I expect a prompt and meaningful response to this complaint. Your attention to this matter is crucial in restoring my faith in Doral Lincoln Inc and ensuring that other potential customers are not subjected to similar deceitful practices. Sincerely, Danny Sibai
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Happy!
byon 10/24/2023
My Service Representative was great. I will contact Flor on my next visit. She was detailed and polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Fast buying experience
byon 09/07/2023
Profesional, amicable and fast buying process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
True deal maker
byon 05/25/2023
Contacted Doral about our wants and needs. The Team was proactive about working with us to get us what we were looking for as well as doing the little things that made the actual deal possible. Francisco was great to work with and worked hard to get the deal to come together. Definitely a customer first attitude. Thanks to everyone at Doral.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
DO NOT BUY FROM THIS DEALERSHIP
byon 04/15/2023
DO NOT BUY FROM THIS DEALERSHIP!!! I bought my first car from them 1 year ago to realize a year after that they took advantage of my innocence and lack of knowledge of the car business. They put an extended warranty without my consent in the contract without letting me know and I confidently signed without reading the contract (I should have read the contract), bumped up the price and took from me 7,000 dollars of down payment in price bump ups. Now 1 year later I realize that I have an extended warranty and to my surprise it has expired as I exceeded the miles and I was not even able to use any of the benefits. That is the most dishonest thing I have ever experienced! Really unprofessional and would not recommend this dealership to anyone and I am going to make sure that everyone that asks me about buying a car to let them know the experience I had with them. I feel like I have been stolen from! NEVER BUY FROM THIS DEALERSHIP!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
The best treatment right now
byon 10/05/2022
I went to different dealers, Toyota, and Honda, and Lincoln Doral gave me the best deal for a new Nautilus 2022. I was treated with respect and consideration. This is my third car at this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dissatisfaction
byon 08/17/2022
We received the car with a flat tire and 1 mile left in the gas tank. They returned the car one day later than the expected time. The seat was supposed to be replaced, but they didn’t do anything. We were without a car for 2 days for no reason.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
This is my 3rd time with Lincoln
byon 08/02/2022
He hecho el léase de mis últimos 3 carros black labels con Rey y Juan , siempre me hido super complacida y con el carro de exhibición del piso , gracias 🤩
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Effortless, streamlined care from Doral Lincoln!
byon 07/01/2022
If you’re looking for a specific Lincoln - you’ll find it here!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing Service
byon 06/10/2022
Excellent professionalism, knowledge of products and willingness to help the client.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service and follow up
byon 05/26/2022
I scheduled a service with the cutler bay location and flor called me and informed me that i would be able to have someone come to my house and provide the service there if that was more convenient. At the time of the service she followed up to ensure the gentleman had arrived and followed up after. Great service from both Flor and the gentleman who came to do the work on my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mobile Oil Change
byon 05/20/2022
On time and made easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
WOR$T TRADE IN PRICE EVER. Since my Lease expired paid $5K under tradein
byon 04/24/2022
Our salesman, Ray Costa, has been great on both transactions in 2019 and now last week. However, the people in financing do not offer the fair trade in value for your car. In our case, since our lease was expiring and only Lincoln would buy our 2019 Lincoln MK-C Reserve, they offer to buy it for $5,000 under its trade in value. That way I wouldn’t get any credit towards my new lease of a 2022 Corsair loaded. Then after I had leased my new car from them, Lincoln Financial, their financing branch, reported that we were one payment behind to the Credit Bureau to get still more money out of us. We are a retired couple and feel financially abused by Lincoln.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Quick turn around
byon 04/04/2022
Hey service bulletin for a recall repair was handled great quick turnaround time excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/12/2022
I brought my Lincoln in for a few minor issues. I was able to secure a loaner vehicle while my car was being repaired. I appreciated Abdiel’s professionalism and attention to detail. Excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lincoln flor
byon 03/09/2022
The service department is always a great experience at Doral Lincoln, dealing with Flor is great, she keep me updated throughout the day of when my car will be ready. Also is always wash before returning the car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best dealer to deal with
byon 03/09/2022
This is my second car at Doral Lincoln and as always best dealer I deal with. Professional, friendly, make a person (specially a woman) feel good . Augusto has been my sales person both times , always received same service. Waiting time excelent I will highly recommend this dealer to my friends and family
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Customer Service
byon 03/04/2022
My first service on my 2021 Lincoln Corsair went flawless. Excellent Customer Service from Ms. Brisaida Almora upon arrival. Professional, courteous and most pleasant. My waiting time was very comfortable and peaceful. Thank you Doral Lincoln for the great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best sale person ever!!!
byon 02/20/2022
Since the minute we walk in , the sale person was extremely helpful and professional, guided us where to go , and help us to the maximum . I will recommend Doral Lincoln as the best car Dealer that you can go to be treated and help at a high level!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Doral Lincoln is a family owned dealership in Doral South Florida, that offers new and pre-owned Lincolns and a vast variety of luxury vehicles like Audi, BMW, Mercedes, Lexus and many more. We are the #1 Volume Lincoln Dealer in the Southeast for the last 6 years.