Customer Reviews of Diver Chevrolet
Simply the BEST
byon 01/06/2024
Diver has been my go to Dealership now going on 5 cars. The Experience is Pleasant & the process is Simple. Trina M has been my Saleswoman each time & is the Main Reason that I continue doing car deals at Diver. Trina works hard to give me break downs & scenario's for each potential car that I may be interested in. She makes sure to have me test drive & get in each potential Model to ensure that I am really in to it & answers my many questions each time. I can't thank her enough for the time she invests in me to thoroughly help me to get a deal done. The Facility is Clean & well operated. Plenty of cars in their big Show room, well lit, inviting, Friendly staff to assist you. Nice waiting area & free beverages while you wait for Service repairs & such. You must check out this Dealership when looking for your next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Simply the BEST
byon 01/06/2024
Diver has been my go to Dealership now going on 5 cars. The Experience is Pleasant & the process is Simple. Trina M has been my Saleswoman each time & is the Main Reason that I continue doing car deals at Diver. Trina works hard to give me break downs & scenario's for each potential car that I may be interested in. She makes sure to have me test drive & get in each potential Model to ensure that I am really in to it & answers my many questions each time. I can't thank her enough for the time she invests in me to thoroughly help me to get a deal done. The Facility is Clean & well operated. Plenty of cars in their big Show room, well lit, inviting, Friendly staff to assist you. Nice waiting area & free beverages while you wait for Service repairs & such. You must check out this Dealership when looking for your next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Highly Recommend Diver Chevrolet Dealership
byon 01/05/2024
Trina M has been my saleswoman for my last 4 car leases & a lease buy out by my son. Trina goes above & beyond to answer the many questions we had & gave us plenty of break downs & scenarios to explore. She took her time with us & the end results is Very Happy Car Owners. We can't Thank her enough. God Bless all who work at Diver Chevrolet Dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My new car from Diver Chevrolet
byon 04/11/2023
Bought a new car here, very little money down, not the best credit score but was treated like I had an 800. Very seamless transaction from a very professional, likable staff who made this the best new car buying experience I've ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Efficient as Normal
byon 03/28/2023
In for service and tire rotation. Communication was top notch and job done in just under an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Clay Wessel Was The Best
byon 03/22/2023
I dealt with Doug Diver initially and he passed me along to Clay Wessel in New Car Sales. Clay was great to to deal with for this new car order. He kept me up to date with where the order status was, including when the vehicle was on a train headed this way. Chevrolet should be happy to have Diver as part of their family! I would definitely recommend people use Diver as I have done now for my last three vehicle purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great dealership!
byon 03/09/2023
Best Chevrolet dealership in the state. Friendly and knowledgeable staff. Very clean facilities and waiting area. Never any markups. Easy, no BS purchases, and a great service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Diver Chevrolet
byon 01/09/2023
Great staff from vallet to cashier on your way out! Comfortable waiting area. Plenty of new trucks( new zr2 silverado) to check out or cars if that's what you're looking for
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thomas Pierce Salesman
byon 01/01/2019
Great salesman ; very satisfied with his service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service appointment
byon 12/12/2018
Everyone was very help and timely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Unfinished work
byon 12/01/2018
Half of what was stated wasn’t fixed
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Service Experience at Diver Chevrolet
byon 11/15/2018
Took my Corvette in for service and minor repair. Both Rick, my service advisor and Jeff, service department Manager, were extremely helpful and professional. Went above and beyond to provide a flawless service experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very good experience
byon 10/06/2018
I had a wonder experience at Diver Chevrolet (Pennsylvania ave). Rusty helped me find the perfect car. He was very friendly and professional. I would recommend him to all my friends and family. The business manager Michelle was also very friendly and made my purchase very easy !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks to Dan L
byon 09/02/2018
I needed new tires and Dan L at Diver Chev saw to it that I could have a loaner, since my window of waiting for my tires to be mounted was limited. I really appreciated him going the extra mile to do that for me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Diver - A Company We Can No Longer Support after a 25.5 Year Relationship
byon 12/06/2017
Have had a positive relationship with this dealership for 25.5 years buying our first Suburban there in May 1992. Nothing but positive outcomes for the first 24.5 years. We have had 3 of our cars serviced there over the past year and each has had to go back to have the work corrected as not done correctly the first time. With most recent issues took to the Service Manager, Steve Martino on 3 different occasions and felt his responses in the last two interactions were very dismissive. Also brought the concerns to the owner's attention of the Franchise, Rich Diver. He just called back and said Steve was aware and dealing with. We had only escalated because we felt Steve was not addressing. Had never escalated an issue ever before the past couple of months. Said goodbye to the one salesperson, Bob Havens, we worked with over all those years. Now spreading the word with all the folks we have recommended there over the years that Diver can no longer be relied upon. Just went to my neighbor whom got a new truck there in the past year on my recommendation and explained the calamities we have experienced and some other places he should now seek out to get his vehicle serviced going forward. Will see the rest of the folks at holiday parties, get togethers over the holidays, and will send emails to rest of them to make them aware of our poor experience the beginning of the year and suggest they steer clear of Diver going forward. Some folks need to be put out to pasture there, as the idiom goes. Diver is a company we can no longer support and will no longer recommend to our friends, family or business associates.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Experience
byon 07/14/2017
I came to Diver after when knowing narrowing my decision to between two vehicles. Mark Thompson helped me make a decision on the right vehicle for me and my family then I discussed my lease vs buy options with him. Again Mark laid everything out on the table, spent some time with me to answer all my questions and made sure I was happy the vehicle I wanted and the monthly payment. Best experience! Couldn't be happier and will absolutely recommend Diver and Mark! Thank you for such an easy experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Horrible Service
byon 05/06/2016
I brought my car to the dealership for the same issue (check engine - emissions system) 5x. When I asked about lemon law I was told 'that I can not help you with that as we feel we have fixed the issues that have come up.' When it came time to come back the 5th time I was told there would be no rental for over one week and I would have to wait. This is unacceptable to me as this is an issue the dealership caused by not fixing the issue properly the first time. Also, they are a dealership that has used cars and are certainly able to loan one out. The ONLY reason I still go there for service is that I am still under warranty. Also, during the time it took to fix my car I had 2 families/friends who were interested in Chevrolets ask me about Diver and I sent them elsewhere for their purchase due to the unacceptable level of service I have received. I am a very dissatisfied customer and not happy with their service at all. I am currently looking into contacting GM myself about this issue. Do yourself a favor and don't ever go to Diver. Save yourself the headache.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Truly Exceptional, Easy and No Hassle
byon 01/28/2016
Truly excellent experience. Had issues locally near Philadelphia getting correct information, despite being a large market, and looked elsewhere. One phone call with a request of what we wanted to Dave Johnson at Diver Chevrolet, who assigned Mike Finocchiaro and all was handled, car located, and delivered to the office without a single hassle or issue. Highly recommended, and first time ever doing business with Diver. Definitely will again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Almost made me waste my time
byon 03/21/2015
I negotiated a good deal on a 2013 Chevrolet Volt. I am coming from New York City and I called on March 20 to negotiate the price. This dealership is located in Delaware . I was emailed a bill of sale stating that the Price of the car was good until Monday pending I came with documentation and payment. I call today, March 21 before I prepare to make the three hour trip to Delaware. I spoke with the salesman who stated that the car actually sold this morning. That's business, I understand you have to sell so who has the cash or finances at that time. What really bothers me, what I think is unethical, is that no one from the dealership bother to call me to tell me the car was sold. You hear about these things all the time, that someone from out-of-state comes to get a deal and the car is sold and now that person is stuck at the dealership possibly in a position to buy a car that they don't want because the original car was sold. One of the salesman here noted to me that it was just a miscommunication and the two parties I was negotiating with were out Saturday. I find it very difficult to believe that no one from the Friday shift told the rest of the salesman hey there is a person coming in here with $20,000 just a heads up. I chose this dealership because they had great ratings on Google and other dealership review websites. But I had a really bad experience with them and the type of service and courtesy extended to me what's typical of a used car dealership. I'm not sure I would let the people at Diver Chevrolet sell me a bottled water or fill up my windshield wiper fluid. In all fairness, I did not technically complete a purchase or transaction with this dealership, but I think when you look at the context of why that is it speaks volumes as to what their level of customer service is for potential customers
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Trina made it work for me.
byon 08/20/2014
I was comparing the Traverse to a similar competitors vehicle. Trina asked if I really preferred it to the Traverse and I did not, it was about the payment. She got the payment to work for me and I left in the Chevy I really wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership
byon 01/11/2014
I went up Diver from down southern Delaware to see about purchasing a 2014 Malibu. I meet up with Blane in sales and he made it a very relaxing stress free purchase. Ended up buying a 2LT off the showroom floor. Blane and Clay in Finance where the best salesman I have very dealt with. They answered every question I had. Will go back there for everyone of my car purchases. If you are in the market for a new chevy take the time and go see Blane at Diver. They treat you like family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Purchase Experience!
byon 01/01/2014
From Test Drive to signing the Purchase Contract, Scott F. at Diver Chevrolet treated me with the utmost courtesy and professionalism. Because of the unique characteristics of the Chevrolet Volt, he devoted extra time demonstrating the features of the vehicle. There was no pressure. All questions and concerns were addressed in a straightforward manner. Scott really exhibited a passion and deep knowledge of the vehicle he sold me. After my purchase paperwork was completed, he spent 30 minutes signing me up to onstar and making sure I was ready to drive my new car home! There are a number of Chevrolet dealers much closer to where I live that I could've visited and bought from. I first decided to do some research and found many positive reviews regarding Diver Chevrolet and I decided to give them a try. It was definitely worth the extra distance! I was very impressed by the facility and by the people who worked there. Everybody I came in contact with was very friendly and was happy to answer any questions I had. I am very happy with my vehicle and enjoyed my entire purchase experience at Diver Chevrolet!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Welcome to Diver Chevrolet in Wilmington, DE!
Looking for a Chevy dealer in the Wilmington, Newark, and New Castle area that has your best interests in mind? If you want to see what a great car buying experience is all about, we're the dealership for you. Diver Chevrolet is the leader in Chevy sales and customer satisfaction for the entire state of Delaware.
Newark Chevrolet Customers, Come & Experience The Diver Difference
Not all dealerships are alike. So, what makes Diver Chevrolet stand out from the competition? To start, we're a family-owned and -operated dealership, and we've been in business for three generations. In fact, our grandfather, Frank W. Diver, started in the car business in 1915—that’s over 100 years of experience, passed down from one generation to the next! How many car dealers can say that? And, did you know that we sold the third, fourth, and fifth Corvettes ever produced? That's right. In 1953, we made automobile history!
1 Comments