Service Buick GMC of Watertown Car Dealership Watertown Connecticut | Edmunds
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Buick GMC of Watertown Service Reviews

  • 715 Straits Tpke
  • Watertown, CT 06795 (map)
  • (877) 629-5056
  • Chat with Dealer
  • Awarded in 2014, 2015, 2016, 2017

Service Reviews

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Service Rating Can't get a manager to call me back By Unhappy on 03/24/17 05:33:53 PM PDT
Recommend this dealer? No

Excellent service by Bryan in Service. Next day had an issue ... contacted the dealership by email and phone ... can't get a response or resolution.
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Service Rating AMAZING SERVICE By scatznjazz1 on 12/20/16 07:26:25 AM PST
Recommend this dealer? Yes

Cut from my sales review SERVICE DEPARTMENT: Jeff Palomba the service manager set me up with a great loaner while they did the cover. He kept me in the loop as to when it was getting repaired and time frame. He got the cover on and spot removed and when I picked it up--it was simple, easy, and quick...
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Dealer Response

We are truly dedicated to providing quality service to our guests in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are always pleased to hear back from happy guests; reviews like y... Read more

All Comments (1)
Service Rating You don't feel like a 'CUSTOMER', but like a 'FRIEND' By ronydee on 08/21/16 09:25:30 AM PDT
Recommend this dealer? Yes

In on time and out in a 'JIFFY' The most caring and polite staff I have ever dealt with. Really professional service and sales people, who CARE about their customers. Actually you don't feel like a 'CUSTOMER', but like a 'FRIEND' Ron DeLorenzo
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Dealer Response

Hello Ron and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. If you ever need any... Read more

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Service Rating Service suggestions By Cheezie126 on 07/02/16 10:37:18 AM PDT
Recommend this dealer? Yes

Don't have people working in the parts service department that don't know what they are doing. Don't have your employees talk to people like they don't understand the parts on a car. And don't have your employees be condescending when explaining additional work for their vehicles when they've come i...
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Dealer Response

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sinc... Read more

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Service Rating Great service By Easyfoods on 12/16/15 06:22:51 PM PST
Recommend this dealer? Yes

Check engine light came on they took me right in as always to have my car for me. They have great service Jeff Dan and Patrick are great to work with and very pleasant all the time
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