Awarded 2014, 2015, 2016, 2017

Buick GMC of Watertown

Awarded 2014, 2015, 2016, 2017
Today 9:00 AM - 8:00 PM
Open Now
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Buick GMC of Watertown

3.9
Overall Rating
(8)
Recommend: Yes (6) No (2)
Write a review: Sales | Service
sales Rating

Don't walk...RUN!

by scatznjazz1 on 12/20/2016

Long review. Short version: THIS DEALERSHIP ROCKS. Detailed version: Buick GMC of Watertown is an amazing dealership. I had driven down Straits Turnpike and been to EVERY dealership on the road, making GMC my last stop. I had misread the website and thought they were open; however, they had just closed. Rather than turn me away, Stephen (who I came to learn was the GM) started to talk to me about my needs/wishes in a truck. He called in Jason McGrew who was already off for the night to come back. These two gents took so much time with me. I got a detailed test drive and time to reflect/think. THEY ALL SHOULD HAVE BEEN HOME WITH FAMILIES AS IT WAS A FRIDAY NIGHT, yet they were giving me care and attention. No rush to just get a sale, but they wanted to make sure I was happy. They got me the numbers I wanted and brought my interest rate down from my trade in. Joe Brunelli worked with me as well and when we did the paperwork, he wasn't trying to make any last minute deals as most folks do at this point, he was honest, patient, and attentive. I left that night feeling as though I not only made an INCREDIBLE truck purchase (Sierra 1500 with lots of bells and whistles) but that I had also joined a family and was given the only place I want to purchase vehicles in the future. Delivery of the truck was flawless. I found a tiny spot that was from shipment and the entire team was on fixing it right away. I ordered a tonneau cover and it's placement got me to learn about service. My sales rep Jason kept me in the loop on it's arrival while checking in often for first few days to make sure I was happy with the truck. SERVICE DEPARTMENT: Jeff Palomba the service manager set me up with a great loaner while they did the cover. He kept me in the loop as to when it was getting repaired and time frame. He got the cover on and spot removed and when I picked it up--it was simple, easy, and quick. Jeff also answered a text message during our first real snowfall about the truck...he's a diligent service manager and makes me feel very confident in having GMC Watertown provide my service needs. Overall, GMC Watertown is a special place and Ingersoll leads an incredible team. Now...don't do my mistake and waste time at all the other gimmick dealerships on Straits Turnpike, just pull into GMC Watertown, let them find your dream vehicle and drive away a part of the Ingersoll family!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

100 Reviews
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sales Rating

Decent Dealership - B rating

by mm34070 on 05/02/2017

We bought a used Ford SUV from this dealership. Matt was our sales guy and he was super helpful. He did a walk through of the car and took us on a long test drive. I liked that because I could test the car under different conditions. When we went to talk price, I was surprised that they would not budge a dollar on the price of the car. They were only willing to give me $200 for my car because it had some rust near the door. While Matt was talking to us, Kyle showed up and for the next 10 minutes used every trick in the book to try to convince us to buy the car. When I said I was hoping to get $700 for my car he said he could not offer more. He asked "are you going to not buy this car for the price of an X-box?" At that point my wife wanted to leave as she said Kyle was very belittling. We left to get food and to think about it. I called back and said that if they give me $500 more for the trade-in we would do it. They said yes. When I went back we completed the deal and Matt filled up the tank. I asked about the second set of keys and he gave me another FOB and said the car had remote start and showed me the smaller FOB. I shared my concerns about their getting the car registered because I live in Mass and said the last dealership went over the 7 allowed days. They said no problem. Ok - fast forward. Neither of the second FOBs worked. The main key just needed a new battery but the remote start FOB had no battery and was broken. I told Matt about it and shared that I could get a replacement for $38 on-line. He made me send the FOB in to him. I did not hear anything back so I contacted him and he said he sent the check. I had to follow up and I got the check a few days later - but just for the amount of the FOB, not the shipping and handling. I bought a car for $18,000 but I had to work hard to get the $38 replacement remote. I did not hear from anyone about my registration. On the seventh day I called the bookkeeper (got name and number off website). She said a runner was going that day. There was a document missing so the runner came to my work (right off the highway) and went back and forth to get it done. I give high kudos to the runner and the accountant person for helping me with this. I was very nervous about waiting till the last day and driving without the registration. Summary - I feel I got the car at a good price. The car was clean and will probably have no issues for some time. If I had to do it again, I would not buy from this dealership due to the after sales poor communication and the stinginess. Except for Kyle's demeaning sales attack tactics, everyone was pleasant, but there are so many deals on the internet that I did not have to drive 90 min to save money AND get a good experience. I could have found a similar deal closer to Mass and probably would have had better communication and less stress over the registration.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Can't get a manager to call me back

by Unhappy on 03/24/2017

Excellent service by Bryan in Service. Next day had an issue ... contacted the dealership by email and phone ... can't get a response or resolution.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

AMAZING SERVICE

by scatznjazz1 on 12/20/2016

Cut from my sales review SERVICE DEPARTMENT: Jeff Palomba the service manager set me up with a great loaner while they did the cover. He kept me in the loop as to when it was getting repaired and time frame. He got the cover on and spot removed and when I picked it up--it was simple, easy, and quick. Jeff also answered a text message during our first real snowfall about the truck...he's a diligent service manager and makes me feel very confident in having GMC Watertown provide my service needs. Overall, GMC Watertown is a special place and Ingersoll leads an incredible team. Now...don't do my mistake and waste time at all the other gimmick dealerships on Straits Turnpike, just pull into GMC Watertown, let them find your dream vehicle and drive away a part of the Ingersoll family!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Don't walk...RUN!

by scatznjazz1 on 12/20/2016

Long review. Short version: THIS DEALERSHIP ROCKS. Detailed version: Buick GMC of Watertown is an amazing dealership. I had driven down Straits Turnpike and been to EVERY dealership on the road, making GMC my last stop. I had misread the website and thought they were open; however, they had just closed. Rather than turn me away, Stephen (who I came to learn was the GM) started to talk to me about my needs/wishes in a truck. He called in Jason McGrew who was already off for the night to come back. These two gents took so much time with me. I got a detailed test drive and time to reflect/think. THEY ALL SHOULD HAVE BEEN HOME WITH FAMILIES AS IT WAS A FRIDAY NIGHT, yet they were giving me care and attention. No rush to just get a sale, but they wanted to make sure I was happy. They got me the numbers I wanted and brought my interest rate down from my trade in. Joe Brunelli worked with me as well and when we did the paperwork, he wasn't trying to make any last minute deals as most folks do at this point, he was honest, patient, and attentive. I left that night feeling as though I not only made an INCREDIBLE truck purchase (Sierra 1500 with lots of bells and whistles) but that I had also joined a family and was given the only place I want to purchase vehicles in the future. Delivery of the truck was flawless. I found a tiny spot that was from shipment and the entire team was on fixing it right away. I ordered a tonneau cover and it's placement got me to learn about service. My sales rep Jason kept me in the loop on it's arrival while checking in often for first few days to make sure I was happy with the truck. SERVICE DEPARTMENT: Jeff Palomba the service manager set me up with a great loaner while they did the cover. He kept me in the loop as to when it was getting repaired and time frame. He got the cover on and spot removed and when I picked it up--it was simple, easy, and quick. Jeff also answered a text message during our first real snowfall about the truck...he's a diligent service manager and makes me feel very confident in having GMC Watertown provide my service needs. Overall, GMC Watertown is a special place and Ingersoll leads an incredible team. Now...don't do my mistake and waste time at all the other gimmick dealerships on Straits Turnpike, just pull into GMC Watertown, let them find your dream vehicle and drive away a part of the Ingersoll family!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Complete Satisfaction

by lbologna on 12/07/2016

Bought a 2015 GMC Terrain through the factory preowned program. Peter Micalizzi was my salesperson and he was wonderful. My car was coming from MI and took a little longer to get so GMC of Watertown was great, they gave me a loaner car for 2 weeks since I had already sold my other car. I am completely happy with my car and would not hesitate going back to this dealership, everyone there was just terrific, no one was pushy in any way and quite frankly, made the car buying process a pleasant one!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Beautiful Car

by Janice1244 on 11/01/2016

I recently leased a buick Cascada from this dealer. Everyone was ver friendly and helpful Terry and Joe were great to me and earned my business. My only complaint was that I was not told upfront before signing that there would be a $500 fee to turn in tbe vehicle. It was not until I got to financing was I told this. I just wish someone had expressed this in the beginning as know other dealer that I have leased from has this policy. Apparently this is Gm new policy and it is not right. The $500 will be waived however if you buy or lease a new GMC vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

You don't feel like a 'CUSTOMER', but like a 'FRIEND'

by ronydee on 08/21/2016

In on time and out in a 'JIFFY' The most caring and polite staff I have ever dealt with. Really professional service and sales people, who CARE about their customers. Actually you don't feel like a 'CUSTOMER', but like a 'FRIEND' Ron DeLorenzo

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service suggestions

by Cheezie126 on 07/02/2016

Don't have people working in the parts service department that don't know what they are doing. Don't have your employees talk to people like they don't understand the parts on a car. And don't have your employees be condescending when explaining additional work for their vehicles when they've come in for one thing and you want to make everything else a safety issue. I appreciated the timely manner in which you worked on my car. I don't like how I'm hearing things on my car that I didn't hear prior to bringing my car to you. And yet your service man wanted to talk safety to me.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

great sales

by surfnjezze24 on 01/14/2016

Matt Burks sold me 2 Acadia's from here. He took the time to get to know me and understand my wants and needs. It was a great experience and I am so happy to have my Denali.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Review of Buick GMC of Watertown

by billheg on 12/21/2015

Great experience for buying a car at this dealership. This is the 3rd purchase of a new vehicle from Buick GMC of Watertown. Very good folks to work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by Easyfoods on 12/16/2015

Check engine light came on they took me right in as always to have my car for me. They have great service Jeff Dan and Patrick are great to work with and very pleasant all the time

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My 2013 Terrain

by echo57 on 12/07/2015

we need more snacks lower prices and willingness to install GPS or set up one that was installed. a proximity censer installed and a rear door automatic door opener. Please Help me add these to my 2013 GMC Terrain. Thanks ?

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

GMC Watertown

by roadwarrior68 on 11/12/2015

Thoroughly satisfied with the team at GMC Watertown CT, I am enjoying the benefits of a new truck and ready for winters onslaught. Big thanks to Kyle, TJ & Ed for the GMC experience and finance know how.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Ask for Billy and Kyle for a great deal!

by JBOD2001 on 11/09/2015

I am happy to say that I have returned (from Ford) to being a Buick/GMC customer once again. Billy was my sales associate and did a fantastic job! He was professional, but also was able to build rapport with me throughout the sales process which made the interaction between us enjoyable. Thank you to Billy (and Kyle) for helping me get into a new Enclave...and my kids thank you too. They were very excited to try out the DVD player which they will use plenty on our road trip to Florida.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience

by johngagas on 11/09/2015

I had an excellent experience purchasing my 2015 Yukon XL from Buick GMC of Watertown. The entire team starting with Jeff in Service to Joe the sales manager to Ed the finance manager and finally to Matt the salesman all were extremely professional and worked with me to first find the vehicle I wanted and then worked with me to put together the best possible package to afford it Matt did a great job training me on all the new features I would strongly recommend Buick GMC of Watertown to any looking for a great vehicle buying experience John Gagas

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent customer service.

by Ayman87 on 11/06/2015

First class service. From the moment I walked in the store I was greeted by the wonderful staff and they answered every question and concern I had. There is not one bad thing I can say about this dealership, I would definitely recommend them to anyone who is looking for a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

GMC Canyon

by mbrady11 on 11/01/2015

Had a great experience purchasing my new canyon. Salesmen was very knowledgeable about the vehicle great to work with and the test drive was sufficient (not too short). The truck looks and performs great, all expectations were met or exceeded.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Experience at GMC Watertown

by Diego1984 on 10/27/2015

Service is always friendly and even the sales team stops by to say hi. Great place that doesn't make you feel like just another customer!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best car buying experience of my life!

by ckirouac28 on 10/26/2015

This was the easiest, best car buying experience in my life. We got there and dealt with Peter and Kyle, told them exactly what I wanted in my next vehicle and they delivered. I drove off that same day with my new car! I will definitely recommend these guys and when its time to purchase my next vehicle I know where to go!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good service at GMC of Watertown

by John_from_NWCT on 10/26/2015

I was going to wait for my vehicle but they offered me a loaner so I was able to run home and get things done. I appreciated that.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Fantastic buying experience!

by cadillac60 on 10/23/2015

This was the best car buying experience ever! Peter, Kyle and the rest of the sales team were courteous, experienced and helpful. My 2010 Escalade was totaled in an accident. These guys made a difficult situation as smooth as silk. 2.5 hours later I was in my 2012 Escalde! Great financing, factory warranty! If that was great, the entire sales team sang to me!!! I will be a customer for life!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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