Napoli Kia
Customer Reviews of Napoli Kia
Juan was a dream to work with!
byon 02/20/2024
We went in to talk about leasing a new car. We worked with Juan and he was incredible. He got us the best possible deal in the quickest time. I left with my new car that day and everyone was great. Juan took the time to show me all the ins and outs of my new car and answer all my questions. We will be back to work with them again.
Great service, great space.
byon 04/11/2024
I'm impressed with the service from the moment I pulled into the service area. Courtney was very pleasant and informative. The lounge area was very comfortable and fully equipped. Xavier was engaging, sincere and polite. He showed me both the new E6 and E9 which are beautiful. I look forward to bringing my car back to Kia Napoli for service again and possibly an E9 in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Juan was a dream to work with!
byon 02/20/2024
We went in to talk about leasing a new car. We worked with Juan and he was incredible. He got us the best possible deal in the quickest time. I left with my new car that day and everyone was great. Juan took the time to show me all the ins and outs of my new car and answer all my questions. We will be back to work with them again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Quick and Easy
byon 02/10/2024
Quick service with helpful and friendly staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great
byon 02/10/2024
Great dealership respectful, polite, and overall top notch professional dealership and very easy to talk to and deal with please try them out you won't regret it
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst experience, I'm traumatized with them
byon 09/17/2023
I am extremely dissatisfied and frustrated with my recent experience at Napoli Kia Milford. I brought my 2015 Kia Sportage in for service due to an engine issue, and the entire ordeal has been nothing short of a nightmare. I had scheduled my appointment for 09/01/2023, but the service center held onto my car until 09/15/2023 without providing any updates or resolution. It was very difficult for me to get a hold of them during phone calls they placed me on holds and don't even care to call back. To make matters worse, after two weeks of waiting, they informed me that they wouldn't honor the engine-related recall, leaving me with no choice but to pay $212.69 for the diagnostic fee. When I decided to retrieve my vehicle, I had to incur an additional cost of $180.18 for a tow truck. What's even more infuriating is the state in which I received my car. Several essential parts were missing, and it was clear they hadn't put my vehicle back together properly. Spark plugs were removed, and the air intake was missing, completely disrupting the functionality of my car. I trusted Napoli Kia Service Center to take care of my vehicle, and instead, they not only refused to address the recall issue but also returned my car in a completely unacceptable condition. This experience has caused me immense stress and inconvenience, and I cannot, in good conscience, recommend this service center to anyone. If you are reading this I do not want to do business with you. All I ask is refund what I paid to you and cover up my towing expenses. It has been a horrible experience with Napoli Kia Milford.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Kia Optima at Napoli a month and a half
byon 08/18/2023
The service department is not concerned about the timeline and stated they do “500 of these” Kia engine replacements a week. Confirmed for a tow there on 7/5. The manager also stated it would be covered under warranty “maybe a $100 dollar deductible or something”. Although AAA Jensens car repair and Geico couldn’t start the engine, Jen called on 7/31 saying they couldn’t find anything wrong with it. Kia Motors of America tried to reach out on 8/1 8/4 8/9 and on 8/16 Napoli Kia did take their call. We were advised by Kia Corporate to take the car and get a second opinion.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Awesome service
byon 06/10/2023
Good service true professionals.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service was excellent and professional.
byon 08/24/2022
Easy and quick. Josh was very professional with nice hospitality as well as customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good fast service
byon 06/17/2022
Nice waiting room. Oil change took less than an hour
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible Service
byon 11/01/2018
NAPOLI Service Department FRAUD!!! DO NOT trust the service department at NAPOLI KIA. I have owned several Kia vehicles over 15 years & never had an issue with getting them serviced at the dealer until Kia of Milford closed and Napoli took over. The service department has NEVER been a good experience, but I was stuck with Napoli because my wife's SUV (2009 Kia Borrego) is not common and most mechanics are not familiar with how to service it. I had the WORST experience I have ever had with a service department starting in May of 2018. - May 3, 2018 - vehicle at Napoli for service - let them know the AC was not getting very cold on the driverâs side and blowing warm air on the passenger side - Checked air conditioning at pick up and warm air was coming out of the passenger side (1st failure to fix) - I agreed to bring the vehicle back the following week and they kept it for several days resulting in a resistor & sensor assembly replacement costing $1,000. This ended up not solving the problem. (2nd failure to fix) - Brought the vehicle back to be inspected one month later in June 2018 because the air was not getting cold and Napoli stated no problem found (3rd failure to fix) - August 2018 - system would only produce cold air sporadically and was brought back in to Napoli. It took 2 days to be told AC was shutting down because a blown head gasket was causing the engine to overheat. We never had an overheating problem so this was a lie. (4th failure to fix) - When they called to tell me a blown head gasket was the issue I was told the repair would be $3,100 and they suggested I speak with a sales rep to consider a new car. It was also heavily suggested that it was not safe to drive the vehicle for any long distances. - Decided to take the vehicle to a different Kia dealership for second opinion and they found that the head gasket was fine with no overheating issues at all, but the resistor & sensor assembly parts were badly damaged and installed improperly and the shroud for the radiator fan was missing. Had to pay $960 to have the repairs done correctly. The head gasket diagnosis by Napoli was OUTRIGHT FRAUD and an attempt to try to cover up the fact that the repair they charged me $1,000 for had either never been done or was done so poorly that it needed to be done again. I asked to have my money refunded and they have refused even after I provided documentation from the other dealer. I am not the only customer to have this type of experience with Napoli Kia and I will NEVER step foot in their service department again.
- Recommend this dealer? No
1 Comments