Valley Hi Kia
Customer Reviews of Valley Hi Kia
Phenomenal First Time Car Buying Experience
byon 07/09/2020
This was my first time purchasing a car. The team at Valley Hi Kia truly made this experience a wonderful one. I had submitted an interest form online and I was promptly contacted by Marisol Martinez. She was attentive to my questions, concerns, and interests. She set up an appointment for me to come in and reassured me that she will share the notes of our conversation with the sales associate. Two days later, I made it to my appointment, I met with the team who took great care of me, and drove off with the car that I had been obsessing over for 2 months. Thank you Mr. Anwar Shawwaf, Mr. Grey D’Antonio, Mr. Fareez Fakhoury, and Mr. Danny Lopez for the amazing first-time-car-buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful Staff
byon 07/13/2018
My father passed away a few months ago and the truck they had was way to big for my mom to handle. We went to Kia to see what they could do for a trade in. Frank was are salesman and he was so sweet and understanding to my moms loss. They got my mom the car she always wanted and Stephen our finace person was funny and nice. It was the best experience Ive ever had at a dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst car buying experience ever!
byon 03/29/2018
We went in to Valley Hi Kia to look at the Kia Sorrento EX 2.0L Turbo or EX V6 models. We were greeted by Frankie, our salesman who showed us the cars and took us on the test drives. I let Frankie know that I was already pre-approved with my financial institution and had check-in-hand. When it came time to talk business Frankie contacted his manager, Grey, to work with us for best price. Grey appeared to work in F&I and was very rude to us. He told us that the BEST offer that they could offer us with taxes and registration was $37,700. I told him that I had already contacted Jazz at Fontana Kia, Monique at Citrus Motors Kia of Ontario, and Kia of El Cajon (which is far away, but I would be in their neighborhood in a week). David Gunn of Kia of El Cajon was able to offer the same exact model (with all the same packages) at $35,600 with taxes and registration. When i told Frankie and his manager, Grey, they both got defensive with me and demanded to see my phone so they could see it and "make sure". I told them no and they treated me like I was a liar. They were very argumentative with me and would not work with me no matter what I said. The whole process went downhill from here. Grey told us there is nothing they could do for us and would not negotiate. They were very rude to us throughout the whole ordeal. Frankie and Grey acted like I owed them something or that I owed them a favor. When my wife and I walked out on them Frankie came running over to us to try to sell us a cheaper model and told us that this one is in our price range since we can't afford the Sorento that we were looking at. I'm not sure how he knows what my price range is, as I never disclosed that with him, but I wasn't about to purchase a vehicle for well above MSRP, especially when other Kia dealerships were quoting less than Valley Hi for the same model and packages. I ended up purchasing a BMW from BMW of Ontario. Valley Hi Kia-- go look at BMW of Ontario. This is how car buying and selling should be! ***DO NOT PURCHASE FROM VALLEY HI KIA!! WORST CAR BUYING EXPERIENCE EVER!***
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Best Overall
byon 12/06/2015
The best car buying experience ever!! Bought many cars over the years and usually left feeling as if I had been taken, not here at Valley Hi Kia. 1st off Gloria Coronado my Sales Rep made the experience a pleasant one, very knowledgeable and listened to my car buying needs.This young lady definitely has a career in sales!! Next Moe Carballo the Sales Manager made the numbers happen, very polite and couteous. Finally Moises Sanchez the Finance Manager was pleasantly polite and friendly, he also made it happen. Its because of these professionals I highly recommend Valley Hi Kia. They will continue to have my business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
worst car dealership
byon 02/14/2015
Horrible people. Tricks and gimmicks to lure you in then nothing but the opposite of what they will tell you on the phone. I will never by another car from vhk.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great place unless you are Native American
byon 12/28/2014
If you are Native American I would recommend steering clear of all the Valley Hi dealerships. They like to say that they are not Anti-Indian, of course if you come in with all the documentation that the state requires for Tax Exemption they turn on you real fast. So either they are Racist or just don't want to deal with the headaches that obviously come with filling out a couple forms to satisfy the state. Not to mention that you can always find a better deal a short 30 mile drive down the hill. Buyer beware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Excellent Car Buying Experience
byon 06/26/2014
The sales staff at Valley Hi Kia are extremely customer service oriented and make every attempt to provide a non-pressure buying experience. The staff is very knowledgable about their product line. I have recommended this dealership to many of my friends and they have similar feelings about the car buying experience at Valley Hi Kia. I don't like to recommend anything unless I know that my family and friends will be treated with respect and receive quality treatment. I have been proud to send my friends and family to Valley Hi Kia. Each one that I have recommended has been extremely happy with their experience. I want to conclude by saying, "Go to Valley Hi Kia if you want to have a great car buying experience and obtain the best value for your dollar."
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
HORRIBLE BUSINESS
byon 07/16/2012
Bad bussiness. Will not be held accountable for the junk car they sold me. Needs new transmission months after purchasing a used Kia. AC needed work. Valley Hi had no idea what was wrong with the car, had to take to an alternative mechanic. Valley Hi wont take this junk car back or even offer to re-finance a alternate vehicle for good business. The entire Valley Hi company is making a bad name for themselves, they want to promote good business but cannot back it up.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Awesome
byon 05/22/2012
This dealership and Edmund were great to deal with. The process went pretty quick and smooth. Great Service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Kia Soul fun car to drive
byon 03/29/2012
We love our new Soul, it has so much room and gets great gas mileage. Valley Hi Kia made buying this car so easy and fun, it was the best experience I've ever had buying a new car, they were all very friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Me, husband & dogs happy
byon 03/18/2012
The dealership & our salesmen were very easy to work with. They worked very hard to get us the vehicle we wanted at a good price & a reasonable payment. We love our Sedona Van, it is easy to take our dogs places, my inlaws can ride in it with their walkers stored in the back & they can get in & out with ease (they are 91 & 88). We can carry 6 adults with all of their golf clubs comfortably & the gas milage is good. Thank you, Valley High Kia.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Mom
byon 03/14/2012
Very happy with my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Loving my 2010 Kia Optima
byon 03/13/2012
Bought me a 2010 Kia Optima on 2/17/12 at Valley Hi Kia's Tent event at the Victor Valley Mall. Shawn Nezari was great. He is by far the best person I ever dealt with at a dealership. He made my wife and I feel comfortable and ensured us that we would get a car. Ronnie Saunders was our sales associate who also helped us out and I have to say this car rocks. Great gas mileage, satelitte radio etc. Thank you Valley Hi Kia Sincerely, Richard Lawson
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied Grandma/Lady
byon 03/05/2012
I was treated courteously and promptly and we purchased the car the same day we looked at it on dealer's lot. We had a Kia van previously and were satisfied and so we went back to Valley Hi Kia. So far everything has gone fine and I hav no complaints.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied Lady
byon 03/01/2012
I went to Valley Kia for a car I found on line. It was there, I bought it, and love it. I was in and out in a decent amount of time and did not have to go back and forth like I imagined it to be.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2012 Sportage
byon 03/01/2012
I highly recommend this vehicle. The safety features, look and fuel efficiency are only three of many reasons to own one. The styling wont go stale either. High Desert Kia treated my wife and I just right during the purchase process. Much appreciated. Had one vehicle service since the purchase and found that department professional and personable. Oh, the price was in the lower range of what I found on varios web research sites.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love my new car
byon 02/29/2012
My husband and myself went to the dealership to look at the New Optima and were bummed to find it out of our price range. After talking with our Sales guy, he suggested we look at the Soul. My husband is a big guy standing at 6'8" and he fits comfortablly inside. Actually the car is a perfect fit for our family. I drive it 100 miles a day for work, and I love how fuel efficent it is. Our day at the dealer was long, but they always are when you buy a new car. THe sales guys we talked to were great and they follow up on any questions very timly. I know the dealership closed down a year ago, and now is under new ownership, so I think any of their past problems are in the past, because we had a great experience. I have sent a couple friends to them for cars, and plan to send more! Thank You!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
kia dealership
byon 02/29/2012
We had a good time at the dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service!
byon 02/29/2012
From the moment I stepped on the lot, until the moment I drove off in my new car, everyone I dealt with were great and personable! I would definitely refer my loved ones and also, purchase another vehicle at Valley Hi Kia!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
RUDE & OVERPRICED
byon 09/04/2011
First of all, their cars are priced 5k over TMV, & they scoffed at Edmond's pricing. I told them l wanted to test drive a base model Sorento, & they send a 3rd rep out who tells me the Sorento model we're taking out will drive just like a base model even though it was 10K over base price. This was not true so afterward l asked to test a base model engine. They left me outside in 100* heat for 10 minutes to "find" a base model. I finally went inside where l waited for another 10 minutes as they "searched." l finally walked out & the internet mgr chased me down. I told him l thought they forgot abt me + their prices wr just too high. When he tried to push a model 5K over my price range, ny boyfriend td him no. He then asked my boyfriend if HE would be paying MY car bills. When my boyfriend didn't like that, he told him not to get "his feelings all hurt." Very rude & disrespectful & ridiculously overpriced!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
"In writing" means nothing to these guys!
byon 11/16/2010
Also watch out for their convient" I forgot exactly what I said" Had quote written down on sales card by sales men and infront of the manager. Go to make deal with car dealer and they have the nerve to call and ask both salesmen and manger just what it is they promised. Neither could really remember what the deal was exactly and that figure on the card was a general 'possibility" But they were not sure they meant it exactly as it was written. ( really? give me a break!). Like I would of come back if I did not think that we already had the deal taken care of..what a joke and a disappointment. That dealerships are still doing the stoneage pressure sales instead of giving a price and sticking to it and standing behind your sales men. Don't suppose that there being another party interested in vehicle there too had anything to do with them running back and forth between us. Instead of taking the group that was there first and had test drove vehicle before anyone else and just dealing with them they made it like a "highest bidder" deal. I walked out after neither the manger or the salesmen could seem to remember the talk we had just the day before. Husband dealt with them , I was done. This is the worst experience I have ever had at a dealership and I was made out be a liar also. We did get the car but I have bad feelings about it and want nothing to do with the vehicle. Don't bother getting it "in writing" here, they have altimers and won't believe you anyways.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments