Customer Reviews of AutoNation Chrysler Dodge Jeep Ram of Valencia
Great Service
byon 02/21/2024
Came in and bought a car and it was a smooth process. Pedro was very helpful! I recommend going to this dealership. Everyone was friendly and super nice.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Missing Parts
byon 03/21/2024
Hello, I purchased a new 2023 Dodge Charger GT on March 4, 2024. I had a good experience with the sales folks. There was some negotiation, but at the end I was happy with the deal. The only reason I don't give five stars is because after signing all the documents I was informed that the dealer only had one key fob on hand for the car and was told to call the next day to pick up the second key. As of 3/20/24 I still have not received the second fob. I have been contacting the sales associate that sold me the car every week. Also when I got home and opened the hood of the car I noticed that the engine cover was missing. This is the plastic cover that shows the engine size "V6 3.5". I feel like a new car should come with all the parts and I should not have to be asking for these missing parts.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service
byon 02/21/2024
Came in and bought a car and it was a smooth process. Pedro was very helpful! I recommend going to this dealership. Everyone was friendly and super nice.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AWESOME EXPERIENCE AND CUSTOMER SERVICE
byon 02/20/2024
Drove for an hour from my home to Valencia and was treated with utmost respect and quality customer service. Julio, Kim and Samila are all awesome, honest and sincere. They made my car purchase as easy as possible since I was travelling with my daughter. Over satisfied and content with the car I drove home. My dream car is now a reality.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs
byon 12/11/2023
The video part where they gives you recommendations is 5 stars . Excellent!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Rating
byon 12/11/2023
Service center was great and my advisor took the time to explain warranty questions I had.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty work with struggles
byon 12/08/2023
Got approved for warranty repair. Took many months to receive parts, I was told by Mopar due to Automation not submitting a parts order. Then when the parts came in and I scheduled an appointment. At my request and cost, additional services of oil change, multipoint inspection, and other need maintenance work I requested were not completed, and in fact the service advisor checked that I declined the services. The warranty work was scheduled for a 1-2 repair, took 3. Paperwork was not completed. I requested a quote in writing for 4 new tires, not completed. Paperwork was not processed correctly according to another service advisor that had to check me out as my original service advisor was not available. The warranty work was completed at the cost of the deductable as previously approved.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Sevice
byon 11/22/2023
So far so good. Didn't take as long as expected and my car is running well. The service rep was so polite and FRIENDLY, which is refreshing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dodge Durango
byon 11/09/2023
Excellent customer service. Friendly, knowledgeable and helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 11/02/2023
Took my ram 1500 in for repairs and the service was fast easy and reliable this is my number one spot to bring my truck 🙌🏼 costumers service was awesome treated me the way I’m supposed to be treated love it .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brake Safety Concern
byon 11/02/2023
I originally called to have my brakes looked at as they were causing me concern. I was told there were no openings for 4 weeks. I got in touch with the service manager and explained the concern he told me to bring in my vehicle right away. The service rep, Kristina, was very accommodating and understood my concern.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love my warranty
byon 10/27/2023
Had a very bad oil leak and thankfully it was covered under my extended warranty. My advisor was great and kept me informed of the process in a timely manner. It was completed faster than estimated, so I was happy. My only complaint was that they left black handprints on passenger door, forgot to resent oil life tracker and pulled a nail out of my tire without asking first. Other than that I am very appreciative that my car was fixed in a timely manner with all the issues going on. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dodge Ram 1500
byon 10/14/2023
Melissa the service advisor was hands on never left me out of the loop, she let me know how the repairs were going forward.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serviced Vehicle
byon 10/11/2023
Hugo went above and beyond to take great care of me and my Chrysler Pacifica Hybrid. I will continue to have Hugo and Chrysler continue to service my van! Thanks a bunch
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service Technician
byon 10/11/2023
On October 10,2023 My technician on my Dodge Cahllenger 2022, was Superior. Love the new video after service was conducted, and explanation of what was conducted. This is setting future for other car dealerships, in and around autonation. I appreciate their time and service advisor scheduling my vehicle in a small time frame. Thank you Autonation for your commitment to excellence. From a Happy customer
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No help at all
byon 10/09/2023
After waiting seven days and getting conflicting reports via text message dodge told me they couldn’t help me at all.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
DO NOT GO HERE!
byon 09/30/2023
The worst customer service! I have a new 2023 Jeep grand Cherokee! Check engine is working on, transmission issues, suspension issues and the worst of all is the speedometer being stuck at reverse 2 miles per hour. This a major safety concern! The service manager did not care and say he was slammed and to try other dealers. I mentioned my family that I drive around and did not make an effort to get it checked out. The soonest they offered was December. I left my jeep for an oil change and Cesar the maintenance worker put so much stress on the emergency break that he did not know out to take it off (witnessed by another employee) Cesar the maintenance worker also closed and opened my liftgate 8 times but stress on the lift supports closing it half way and opening it. Blaming it on my key not work as he got out of the vehicle, I then demonstrated it to the other employee and he apologized.. They did not complete a vehicle update or a recall! DO NOT TRUST THIS DEALER!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Happy customer
byon 09/28/2023
My experience purchasing a new/used car at auto nation was quick and easy. I was in and out with a new car in 2 hours. I definitely recommend auto nation if you like saving time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nice facility and personnel.
byon 09/25/2023
Great communication and advisement. Nice clean facility.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on Pacifica
byon 09/21/2023
Melissa was most helpful in keeping us updated on progress… friendly and professional!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jeep Cherokee 60k miles _Transmission failure!
byon 09/19/2023
It was a pleasure working with Hugo (service advisor), he provided excellent communication throughout the entire process going above and beyond to accommodate all of our request for status updates. He also made sure we clearly understood the work process and time frame to complete the service on our vehicle. Also, James (general manager) was very personable and helpful to ensure we completed this project at AutoNation Chrysler Dodge Jeep RAM Valencia. While I am extremely disappointed my Jeep Cherokee with only 60k miles was in need of a new transmission I greatly appreciate Hugo's efforts to provide excellent communication and insight to get us through the service event in a very sincere, personable & professional manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
SERVICE APPOINTMENT REVIEW
byon 09/14/2023
My experience with CDJR has been absolutely wonderful, from start to finish. I would like to highlight the hard work of Krista in the service department especially, for the amazing service she provided. She went above and beyond to ensure that my needs were met, and she did it all with kindness and grace. I feel that Krista brings a LOT of value to this dealership, and they are very lucky to have her.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments