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Customer Reviews of AutoNation Chrysler Dodge Jeep Ram of Valencia

4.8
Overall Rating
(21)
Recommend: Yes (20) No (1)
Write a review: Sales | Service
sales Rating

Great experience. Not sharks like most dealers!

by wilder13 on 11/30/2017

Everyone was great to work with. Professional, attentive and nice. They made me a great deal and transaction went smooth. Thanks Paul, Stephen, Kim and the finance team!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
21 Reviews
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service Rating

Routine Services

by andrea4686 on 05/07/2018

My service attendanrmt was all around amazing. Lira was a pleasure to work with. She was able to get my car in and out within 1 & a half as originally quoted.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Avoid this service dept like the plague...

by Darreldd on 04/07/2018

I had a nice buying experience with Jonathan and David. I ordered running boards and tonneau cover to be installed later. Parts finally came in so made an appointment a month and a half after my purchase. It seems decent customer service stops after the sale is made. With no respect for other peoples time. Jen said the earlier the better so i got there at 8am only to find out it will take 8hrs. Now to me that seems like an excessive amount of time to install 2 items. So 3 hours later i ask Jen if there is and ETA? She rudely replied "end of the day". So here it is 4hrs later and here i sit waiting and wasting the day away. Manny the service manager stopped buy at 1:30pm to say the parts are now being installed. Now why the hell did Jen Otzen tell me to be here at 8am and why can't they schedule 4hr windows. I could have gotten quite a few things done in the 5hrs I've been sitting here. I guess that was supposed to make me feel good, well it only pissed me off more. Finally about 4:20 or so Jen tells me the job is done so I see the cashier step outside and wait and wait and wait, 15 min later a woman walks up and says we are going to wash your truck now. Lets just say that is when I lost it, I won't repeat what I said but it wasn't nice. Avoid this service dept like the plague... In response to the dealers canned reply You can start by replacing people that don't care about other people's time. I was asked to be there at 8am so I assumed the job would be done in the morning so I was going to wait for it. Around 11am ask Jen for a ETA, she rudely says "at the end of the day". Now I live in the Palmdale area so I doubted the shuttle would have taken me home for the duration and Jen verified that. So one would think that maybe my job would have been expedited. Alas customer service doesn't seem to be your strong point. So I waited and finally after more than 8 hrs of sitting in your waiting room and by the way my back still hurts from those lousy chairs I finally got released from this personnel hell and got to drive home in the same rush hour traffic I had when I drove there. Mister General Manager please respond to me here as I think the public would like to here what you have to say. Your service manager needs to go, Jen needs to go. Making someone wait all day for a 2 hour job is ridiculous. It seemed the service Dept. really enjoyed this. The icing on the cake was to wash the truck. Probably a contest to see how long they can get someone to wait around in the waiting room. I can add poor workmanship to everything else. I was loading plywood into the bed of the truck when I noticed a 7/16 bolt laying in the bed. It turns out to be a bolt to secure the driver side of the tonneau cover. The mount was swinging freely the tonneau cover only being held by the passenger side mount. Now I'm just waiting for the running boards they installed to fall off. BEWARE of AutoNation Chrysler Dodge Jeep Ram Valencia, 23820 Creekside Rd

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great experience. Not sharks like most dealers!

by wilder13 on 11/30/2017

Everyone was great to work with. Professional, attentive and nice. They made me a great deal and transaction went smooth. Thanks Paul, Stephen, Kim and the finance team!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2017 Chrysler Pacifica Touring

by Mwhitenco on 10/21/2017

I was referred here by a rep from CarMax. I worked with Matthew. The service was quick, easy, and knowledgeable. By far the best car buying experience I have ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Emergency breakdown

by Shelby15059 on 08/28/2017

Recommended dealership from a client of Nationauto when truck broke down. From initial contact (Robyn) to Service Department (Phil) to Cashier (Annalise) and to courtesy driver (Jose) this breakdown off the grapevine ended up leaving us blessed to have meet each of this employees of AutoNation.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great

by Jackiefragas on 06/28/2017

Alex did a very good job and I was happy to have him as my service representative.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by Janetmb on 06/16/2017

Excellent customer service from the technician to the receptionist Jennifer who was a delight to watch her work with all customers that presented themselves to her while I was waiting for my vehicle being serviced. Excellent welcoming individual I would be proud to have her as one of my employees. Kudos to you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Loved my experience

by AnnieRazo1 on 06/09/2017

Clay helped me out with purchasing my 2015 Jeep Wrangler! He was awesome and really made sure he can help in any way possible. That same morning I went to another Jeep dealership and they did not care to help us out at all. The Jeep dealership at autonation was super helpful and really made us feel like a valued customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change and tire rotation

by Jakim247 on 06/07/2017

Awesome! Great service. I was in and out of there less than a hour.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful Experience buying a used vehicle from AutoNation Valencia

by jboogie61 on 10/10/2016

I recently bought a used Subaru Forester from AutoNation Valencia and it was a great experience all around. Paul and Jen were extremely pleasant to work with and exceeded my expectations. They helped me get the vehicle I wanted, for the price I wanted. They were warm, helpful and competent in all that they did.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My pruple Dodge Charge

by amrikhv on 09/20/2016

I had a very good experience with Paul at Auto Nation. I bought the Dodge Charger and love the color "Purple" He was very nice. As you all know though I hate that it takes so long to go through and actually purchase. It took me five hours before we were out of there. Love it for now. It's only three days I have driven it. I have to make sure I pay attention of the speed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Auto Nation Dodge in Valencia

by Dant91351 on 08/30/2016

We had a great experience dealing with both the dealership and the sales person "Cruz Perez".

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Paul Santilli, Valencia Dodge

by Doorguy81 on 08/24/2016

We have purchased 3 cars from Paul. He is the best!! He respects your time and your pocket book. Paul even offered to let me use his personal vehicle to run erronds while my deal was in process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2014 Jeep Geand Cherokee

by Webbsam13 on 08/13/2016

Of all my cay buying experiences this one was the quickest And easiest. My sales person Kim was great! She was always quick to respond to my emails and phone calls and when it came to time to purchase the vehicle she got me in and out of there very quickly. I would recommend Kim to anyone who is looking to buy a Chyrsler Jeep or Dodge product.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great sale service

by Sheila59 on 07/20/2016

The sales rep that worked with me, Matthew Wheeler was great, helpful and helped me get my dream car! He is an excellent sales person.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Absolutly love my new jeep

by Scubacat on 07/19/2016

We purchased 2 vehicles from automation Valencia last week. They have earned two very happy customers!! My husband loves his truck and I love my new jeep. Very easy transaction and customer service. A++. Never felt pressured. Ask for Dennis, he was awesome. He explained everything in my new car before I drove off the lot.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

great service

by Lucky1750 on 07/12/2016

I will definately recommend you to my friends. Excellent service and the people are very nice. We went to dealership wanting to buy a truck. They worked with us until we are happy with the deal. We want to thank you for everything. We love our new truck.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Good dealership to purchase from

by jfdodgeram on 07/05/2016

AutoNation Chrysler Dodge Jeep Ram was great to deal with when I purchased my used 2015 Dodge Ram Bighorn. Stephen was very helpful through the whole sales process and took care of any questions or concerns that I had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great customer service

by Rincon89 on 07/02/2016

When i parked into dealership right away I was greeted and treated professionally by staff overall was taken care of 110% Thank you Boris and Jonny

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Good service

by Poinzzie on 07/01/2016

everything was fine except we were told we had Bluetooth but we did not

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great Experience buying my new Patriot

by Jeepowner60 on 06/01/2016

We had a great experience with our sale person who was extremely knowledgeable about the product and it's capabilities. Very refreshing. The entire experience was again great. Thanks Kim and the entire sales staff.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
The AutoNation Drive Pink campaign, continues to raise millions for cancer research and treatment. Every AutoNation Pink Plate on the road helps put the fight against cancer on full display.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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Amenities
Complimentary Coffee
Complimentary WiFi