Tracy Ford
Customer Reviews of Tracy Ford
No Integrity
byon 01/30/2022
Looking for a LACK of integrity, lies, and excuses? YOU FOUND IT at Tracy Ford. Short paraphrase version = I Ordered a car a year ago, we agreed to a price (verbal, text, and email), now that it's coming in, I get a call saying "sorry we are marking it up, take it or leave it." and "I know what I told you, multiple times, I know the General Manager OKed it, but now my owner (Brian Nokes/ Nokes Group) says if I follow through and keep my word, I will get fired..." Bait and Switch? RUN AWAY, you have been warned. Interesting side note, their "ratings" on YELP is 2.5 to 3, on the dealer website it's 4.7-4.8..... Think they scrub the bad reviews? Me too.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Best Car buying experience for a first time Buyer!
byon 06/07/2020
I never thought I’d be able to buy myself a new car at the age of 19. But James sure made that happen! I had been communicating with him through email and gave me a great outlook on what my options were without even coming in! Once I came in and he had me hooked on my dream car, he made the whole process so easy and simple. He really made this my best car dealership experience. I would 100% recommend Tracy Ford to anyone who asks my opinion. I will only be going there for car services from here on out!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
fast and easy
byon 04/23/2019
pretty easy and seamless car buying experience, James Denegri was great, got me a good price, and got me the car i wanted. i was in and out in less than an hour keys in hand and smile on my face. The whole team was easy to work with and low pressure. i will definitely recommend my friends here and be back for my next car . THANKS AGAIN!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Marco Tello
byon 03/19/2019
Came in for a tire and ended up trading my car in and recieved a lower car payment! Not to mention the environment. Everybody is so nice and corteous. Marco Tello Is amazing. He breaks every little thing down and fullfilled all my wants in a car. Amazing!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Shady Dealership
byon 03/14/2019
I WILL NEVER DO BUSINESS HERE AGAIN! These people do anything to sell a car, like tamota with your pay stubs and sell you a car they don't hold title to, and then do nothing to obtain it. They are a lawsuit waiting to happen.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Mustang 2019
byon 01/30/2019
Loved Brandon and I love my mustang. He did a great job and knows what he is talking about
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Henry Polack
byon 09/12/2018
A very special thank you goes to Henry Polack at Tracy Ford. The next time you are in the market for a new vehicle, you HAVE to go see Henry!! He is THE MOST down to earth, sincere, and truly honest salesman you will ever meet in your life. I don’t say this lightly because every experience I’ve had with car salesmen in the past, has left me feeling like I need a sage cleanse (🤪lol) and a shower. Henry, however, goes above and beyond for all his customers whom he makes feel like family. It says a lot when my husband, (who is not just a salesman, but rather a damn good and honest man who just happens to sell things for a living) says that we will no doubt take ALL our business back to Henry no matter where he goes. We HIGHLY recommend him and hope you choose to trust him with not only your business, but with your family as well. We did! 👨👩👦👦
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Car Purchase
byon 10/16/2017
Stevie G and his crew made me feel so welcomed and unashamed of my credit history. The process form start to end was seamless and easy! I would buy a million cars from them! Great service! Thank you so much!! -Crystal
Love my focus
byon 08/18/2017
Thank you Fabio for my new car.. also thanks for helping my parents out when i was not there to choose my car...... love it 2017 Ford Focus...... love ford
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience!
byon 05/22/2017
I reached out to the internet department at a few different dealerships and it seems like the more question I asked the less interested they were. I knew I needed a hybrid but I didn't know much about them. Leonard is the only one who stuck it out with me and my many questions. Thank you Leonard.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Love my new Truck
byon 05/19/2017
Had an edmonds price, Tracy Ford had the truck, I called in and Matt gave me a price withing the first 2 mins of the call. Straight to the point, I love it!! He explained all the rebates and discounts and when I got there, He had the Truck parked out front. Needless to, I took the Truck home that day, super easy process. If you go in or call the dealership, make sure to ask for Matt.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 05/14/2017
The salesman was very patient with me and was not at all pushy like I expected. My wife and I are very happy with our purchase from this dealership. Our salesman, I think his name was Leonard, was extremely knowledgeable about the vehicles, and answered all of our questions throughout the entire buying process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Sales Staff
byon 05/13/2017
Came here on thursday to buy a focus RS, I worked with the internet department and the entire staff was extremely friendly. I had already worked out the numbers at home and all I did was basically come in and take the car home. Those guys stuck to their words and there were no games or gimmicks. they took me right to the car, I drove it and it was better than I expected. after that I was in finance in no time and the whole process took about an hour (which is really good considering i've stayed at dealerships for hours before. I've bought alot of cars before and this is one of the best experiences I've ever had. Great job Tracy Ford, keep up the great work!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Good at Tracy Ford
byon 05/12/2017
Shopping for car/trucks is not an easy task. When you do it, go through an internet department and if it's a Ford make sure you go see Matt at Tracy Ford. Straight forward and hassle free. Good job guys.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great sale staff. Ask for Baker
byon 05/12/2017
I worked with Baker to purchase a used Ford Explorer. He wasn't pushy and knew the truck inside and out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent buying experience
byon 12/19/2016
Very responsive, worked with us, got a good price and excellent service. Very Very pleased. we worked with Leonard and he was very to the point, answered our questions and made arrangements for the purchase to be as hassle free as possible,
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst customer service ever.
byon 05/07/2016
I am currently at this place to return a leased Ford Edge and no one will take the vehicle. I spoke with the sales department and the finance department yet no one, not even the on duty manager will take it back. I then called Ford Finance and after waiting for her to make some calls, I was told I could keave the vehicle there and Ford Finance would send me the documents that I needed to sign. Still nothing, they wouldn't take it. I know (and even asked to confirm) that if I wanted to lease a vehicle today there would be no problem. But to return one, only during the week. Two other dealerships said they would take the return but the manager wouldn't be there by the time I could drive to their location. Avoid Tracy Ford if customer service is something you think is even slightly important.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
good selection; horrible customer service
byon 09/16/2013
***FYI: even though they have the BBB logo on their site, they are NOT an accredited business. Go check out all the complaints there too before you buy from them.*** I bought my car in 2009 when it was Stan Morri Ford, and I had the best experience. HOWEVER, a few years ago, the dealership changed ownership and has gone downhill FAST. I have been taking my car there for service for years, and the experience there has been mostly fine. My issue is with sales. Looking about a month ago, we checked out the Fusion. After asking if the dealership was part of the Costco program, the sales associate said no. Then this large man - a manager named ED- came over - he pretty much insinuated the poor sales guy was lying. Ed looked us right in the eyes, said they were in the Costco auto program. I didn't like the way he treated his employee or talked to us; as we were just looking at the time, we left. Come to find out - Ed lied - according to Costco, they are NOT part of the program. And according to another dealership, Costco refused to work with them any more because of their shady business dealings. Fast forward to this past Labor Day weekend. We go there again seriously thinking about getting the Fusion, as well as extremely interested in the Escape - that's right: 2 cars. They do have a good selection of cars on their lot. We start talking numbers when big ED comes over AGAIN and spends five minutes talking numbers on a competitor's car. What the heck??? I thought we were here to talk about the Fusion. He spent the next ten minutes being VERY condescending, talking to us like we were children. When we were told there were no deals or incentives for the 2014 model, we said,"Well, why are we here?" Ed, then replied, in an extremely rude tone, "I don't know - why are you." I have NEVER been talked to in such a rude, condescending way. I will now drive OUT of my way to go to a different dealership who will treat us with the respect we deserve, ESPECIALLY when spending tens of thousands of my hard-earned dollars. PS. We went next door to Toyota and were treated well - got ourselves a great Camry. Now debating about the Ford Escape - I certainly hope this treatment is not indicative of the direction Ford is going with their sales.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
WARNING!! Do not Shop This dealership
byon 07/07/2009
This dealership high balls your trade in, then months later comes back and tries to collect what the "Sales Manager", Sales Person wrote the contact on for the trade. They are [violative content deleted]. The Finance people blame the Sales person, the sales manager etc... next thing you know they are trying to collect 2grand off a good faith deal. What a joke. Im going to sue them for damaging my credit.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments