South Bay Mazda

by FaceOnTheMoon on 05/11/2017

I sent in a Internet request for the CX5 and Caddy the Sales Manager called me back right away. I went down the same day and within an hour I drove out with my new 16 CX5. Easy people to work with.

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by J14gradyz on 05/10/2017

I have had a mazada since 2009, and let me tell you this dealership was super friendly, and were respectful throughout the negotiating process. I totally recommend working with Edgar and Way! They are awesome!

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by 2doctors1car on 01/19/2017

My wife and I just recently moved back to the states from Indonesia where we were surgeons for Doctors Without Borders. As anyone else in Southern California getting around this area can be tough. We were introduced by our Pastor to Jeff Donnell, the General Manager of South Bay Mazda. He truly made the experience pleasant and most importantly affordable. My wife loves our brand new 2016 CX5. Thank you to everyone at South Bay Mazda and particularly our salesman Ibey Goodwin for helping us get one less worry out of the way.

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by Rushmore on 12/03/2016

I walk in with cash, and they still tried to run my credit report without my approval. They lied and said it's "mandatory because of the patriot act." Unbelievable! Then, when I got upset and walked out of the dealership, they all came running out begging for my money. Spineless, pitiful, dishonest, weak individuals. Nature of the business, I get it. But if you're looking for an honest experience, it's not here. Truly sad to see pathetic sales tactics,no ethics or class anywhere in this dealership. That goes for the salesmen, manager and the finance officer.

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by WashSeven on 08/19/2015

Summary: On August 14, 2015, I visited the dealership and sales staff refused to return the keys to the vehicle that I was considering trading in. If I could give Zero stars, I would. Review: On 8/14/2015, I visited South Bay Mazda in Torrance, CA at a little before 6 PM. From the moment that I walked into the showroom, I was misled at almost every opportunity. My biggest issue was that I could not get my keys back from the sales staff. I had let the salesperson (Chris) borrow my keys to appraise the Honda that I owned. I had to ask the salesperson at least four times to get my car and house key returned. When I asked for my keys the second or third time, the salesman attempted to verbally intimidate me as he withheld my car. He stated the Honda was "our (dealership's) car now." I had not met with the Finance Manager or signed any paperwork at that point. I contemplated leaving without my car. Ultimately, I do not think there was ever any intention of delivering the car that evening. The sales staff only seemed committed to holding me as late as possible and never had any intention of me leaving with a new car. I would not be surprised if the Mazda that came from Orange County did not arrive until the following day. Lastly, South Bay Mazda's use of the similar terms "Express Service" and "Express Care" was misleading. The former is a free service and the latter is a service contract. I was told that the "Express Service" offered by the dealership was free on at least two occasions. "Express Care" was never discussed with me. I was given the impression that the paperwork provided to me was a guarantee to provide the free "Express Service" and not a separate service contract. Friday evening, when the Finance Manager offered additional coverage for "wear-and-tear," I explicitly declined any such coverage. On 8/17/2015, I sent a letter and an e-mail message to the Finance Manager, Cody. In my letter, I requested that he cancel the service contract in accordance with Section 1794.41 of the Civil Code. He declined to do so. I attempted to contact the General Manager but did not receive a response. I expected a higher level of service from the dealership and feel that holding my keys after more than one request to return them was extremely unethical if not illegal. I filed a complaint with the Better Business Bureau today.

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by YamSifu on 12/18/2014

Just bought my Mazda3 here two weeks ago. I came in as a Costco member and would have been satisfied had it not been for the experience at the end of the purchase. They sold me on both the 5 yr maintenance as well as the 7 yr extended warranty. I had purchased the car on a Saturday but did not pick up the car until the next day Sunday. On Sunday I told them I had changed my mind about both the 5yr and the 7yr. After much deliberation and stalling tactics, the finance guy Cody let me sign a "new" contract that did not include either of those additions. Two days later I get a call and was asked to come back only to find out that the original contract had already been processed so I could not use the "new" contract. He let me cancel the 7 yr warranty, but told me that I could not cancel the 5 yr because they had already put "protective" coating on my car. And I can't get a refund because they can't "take it off". First of all, I'm pretty sure it was already on it since I had agreed to buy the showroom car. Secondly, I was NEVER told that I couldn't cancel it. I called back and was told to talk to the Sales Manager David Choi, but I have not gotten a call back in over a week. I have left two messages and called multiple times already. Because of my experience, I don't feel comfortable at all with this dealership. I feel like I was taken advantage of and I'm no longer a valued customer right after I gave them my money. I had originally thought about buying my wife a CX-5 there as well. Now? I'm not sure they will even be honest with my maintenance services. Trust and customer satisfaction goes a long way in this business, but they seem more interested in taking and keeping as much money from me as possible. If I don't get my refund, I will surely report my experience to Costco and more.

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