Simi Valley Chevrolet

by 12345678 on 10/26/2022

Let me start off by saying I've been an owner of a Chevy for the past 7 years, so when I decided to get another car my mind was made up on what make and model I was looking for before I even began the car process. I had already spoken with multiple dealerships regarding this vehicle including the one I bought my first Chevy from but the first time I spoke with LaShawn on the phone, I knew I wanted to make sure I gave him my business!! Not only was he a man of his word and called me back when he said he was going to, but he also made the extra effort to ensure he reached out to me just to give me a heads up that the time frame he initially promised a call back would be later than expected. Absolutely amazing customer service!!! (Some of the best I've experienced EVER and being in sales for several years, I don't say this lightly). By the time I had come in to the dealership, the deal was essentially made. Not only did I get my Dream Car in my preferred color but also due to the tight time restraints I was under that day, my schedule was completely respected and I was in & out so quick it didn't settle until the next day that I actually had purchased a new vehicle! LaShawn, Tony & Isiah took great care of me and the entire staff even those I didn't directly interact with were super friendly, alert & prompt. They all spoke and made sure I was comfortable as soon as I walked in, I immediately felt as though I was apart of the family!! I will definitely be having my car serviced by them, even though there are multiple Chevrolet dealerships that are closer to my house. For me an experience like the one I had, has been 2nd to none and for an expensive purchase like a new car you definitely want to feel valued and not just another # to meet quota. I highly recommend this dealership to anyone in the market for a new Chevrolet. Thank you the entire Simi Valley Chevrolet Team, you all made me feel as though I made the right decision in purchasing from you.

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by Moemoe09 on 06/20/2022

For the second time they charged me for services they did not perform on my car. And if I would not have asked they were going to let me leave without performing those services

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by Todd bl on 11/09/2018

Made appointment for 9AM was out by 10.

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by chasmad on 10/25/2018

Brought my new car in for a recall, they said I could have it back the next day at the latest and that they would call me to update me on timing. They never called so when I called the next day because I needed to pick my car up they removed it from the service list without consulting me and again, failed to inform me. When I called to confirm that I could pick up my car later that day they informed me that they had removed it from the service list and could not put it back on that day is it would be another day. The next day, again they failed to call me but when I called to find out the status they informed me that what they had done did not fix the problem and that they needed to try something else which took another day. Again, I waited for an update but was not called. Finally after calling them 3 times to speak with different people I was told they would work on it that day and then when it was finally ready I was given 20 minutes notice to pick it up before they closed which would result in having to wait 2 more days to pick it up (it was a weekend at this point) and then they told me to call back on Monday to complete the paperwork because they did not have it ready when I picked up my car.

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by mikenmary on 10/23/2018

The team at Simi Valley Chevrolet was very responsive and on top of it from the minute we walked in. Low pressure on the sales side but fast on everything else. We took our time, saw all the cars we came to see, and when it came time to do the deal they were fast and efficient. We were one hour door-to-door, not the usual drawn-out process. Well done all around.

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by Gene Beijer on 07/21/2018

The oxygen sensor was replaced but took longer than expected - engine cooling time and road testing considered. Dealer could not fix the missing fuel line clip. Car was not washed as promised. Car was there 2 full days. Courtesy pick up was about 4:30 pm the next day. All employees very courteous and very helpful.

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