Glenn E Thomas Dodge Chrysler Jeep

by Wilma on 03/19/2022

I could give this dealership a 0 then I would.  Only reason I would give it a 1 would be because of the awesome sales rep Jayson. Came from an hour and a half away to see a vehicle, we were assisted by the sales rep Jayson who was very professional and helpful. Decided to purchase the vehicle, got the out the door pricing, let them know that I already secured the financing thru my own bank. Had to leave due to a work meeting and spoke to one of the reps in financing and he advised that I could start the paperwork process and it would be ready by the time I would return in the evening to speed it up. Then that's when the nightmare started. When I returned in the evening (after driving an hour and a half again!) The process was supposed to resume. They requested a copy of my insurance information to make sure I had full coverage. However this time, instead of working with the same person in financing who was there earlier in the afternoon, we were met by the sales manager Lucas (who by the way gave me his card so that in his words I could "spell it right") Lucas then began to give us his explanation about how we could not drive away with the car because they needed to wait until their bank completely cleared the cashiers check from my bank and that they always do it this way. Uum as if this is my first time buying a car? I know that's a straight lie! Mind you, the car I was going to purchase was already considered used because the person it was originally sold to couldn't follow thru with the loan and had to return it after a few days and 500 miles later. (And that came directly from financing when they explained why the car was selling for the price it was.) When I said this, Lucas rudely said "well you were lied to!" Wow so now apart from being rude and unprofessional, you also want to put in question the integrity of not one but 2 of your coworkers including the financing reps?Doesn't give a good look to this dealership at all. He then proceeded to tell us that we didn't have to purchase from them. Well you are absolutely right about that! Do not waste your time even if you are local to this dealership because in Lucas' own words you don't need to purchase from them. Take your business elsewhere unless you are okay with wasting hours at a dealership who clearly doesn't want to sell a vehicle.

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by Gabe Sr on 05/01/2020

Found a decent newer car for my family at Glen Thomas. Had the privilege of working on the deal with a man named Luke. Luke was very professional, made the buying experience very pleasant. I didn't feel uncomfortable at any time. I was also paired with a woman named Sonja, she showed me the car and answered any questions I had about the car. Before I pulled off the lot they were able to wash and detail my new car for me which was a nice gesture of them. Finished the deal with a woman named Alice in financing. Alice was very pleasant, proffesional and personable. My overall experience was and is a 10 out of 10. 5 stars. I've only had the car for a day. But the car looks and runs good. Hoping she doesn't give me any problems any time soon.

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by socals on 09/19/2012

I was in talks with a few dealership before I received an email from Kurt Oldenburg. After he quoted me a price (quite a bit cheaper than some of the dealerships I was in talks with) I shopped it around to the other dealerships and got the typical responses like, "Well, when you want a real quote call me" and, "They are going to get you down there everything's going to change." I even got a, "I would buy it at that price!" response. I explained to Mr. Oldenburg that I was a hour away (with no traffic) and that if I came down there to get a car and the price changed that I would be walking out, no renegotiating. I got down there and it was a quick deal. The price was what we talked about and there was none of the typical nonsense that I have experienced in the past with other dealerships. Finance was a breeze and over within 15 minutes. Overall a great experience! My only complaint was how long it took them to wash and get gas in the car! Not a big deal when I got the deal I got though. I would highly recommend checking out this place and giving Mr. Oldenburg a chance to quote you a price!

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by lmt2 on 01/23/2012

Purchased a 2012 Jeep Wrangler Rubicon from Glenn E Thomas over the weekend. What a wonderful experience. Customer service from Mark Myers (salesman) and Lori (in financing) was top notch! ALL the staff that worked there were smiling and courteous - a far cry from Motor Village LA - the dealership that drove me away with their chauvinism and condescending customer "relations" (I refuse to call what I experienced at Motor Village LA "service"). The Glenn E Thomas staff treated me with respect, as an educated consumer should be. I experienced complete transparency from the sales staff when it came to negotiating the price - as it should be. Best car buying experience I've ever had by far. Even the parts and service department was prompt - there was an extra part (tubular steps) I wanted added below the doors of my new Wrangler. While one employee went to check if they had the part in stock, another told me that if it wasn't available now, they would schedule a service appointment for me to come back in three days to install the part. The parts were actually in stock though, and they put them right on my car. Do your research on pricing, value of trade in, etc. They will listen to you and not haggle about the price. Overall, a great dealership, with top notch customer service. These folks cater to the customer experience - they even have their own Jeep enthusiast off-roading club!

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by steve368 on 05/24/2011

There is an excellent reason why the Glenn E. Thomas Dodge, Chrysler, Jeep dealership has been in business for over 100 years. Simply put, they are one of the best dealerships out there. I was in the market for a new Jeep and went to Glenn E. Thomas. I got straight answers, excellent product knowledge, and honest and friendly negotiations that let to a fair price. Glenn E. Thomas delivered on all aspects, giving me a top-notch new car experience and a great price. Glenn E. Thomas Jeep believes in their product so much, they have their own 4x4 club [violative content deleted] Whether you are experienced, or never had your Jeep in four-wheel-drive, the folks at Glenn E. Thomas will take you out on a fun-for-all day trip to spots around Southern California. Don't be surprised to see the General Manager or the Service Manager out there, too. If you are looking for a new Dodge, Chrysler, or Jeep vehicle, I highly recommend taking the time to visit Glenn E. Thomas. You can ask for Mark Meyers, the salesperson I worked with. He is down-to-earth and very knowledgeable.

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by topb on 04/27/2011

I negotiated a deal for my parents on a 2011 Dodge Durango, I used Edmunds.com to get a dealer’s quote and I got an email back from Danny Castillo within minutes. I called him and gave me an outstanding price over the phone, a couple of thousand dollars less than I was expecting. I told him I had other dealers working my sale too and he said to continue with my search and to call him back because he knew his price was the lowest. After six other dealers refused to give me a price, tried just to get me in the dealership or gave me an MSRP price. I called Danny back. No games, no hidden costs, and the vehicle was there waiting for us when we got there. Outstanding experience with Mr. Castillo. Now Finance was a different story. They tried to push a service contract through the dealership and not the extended warranty that Chrysler/Dodge offers. When I called their trick the finance person questioned me whether I knew the difference between a service contract and warranty was. Finally she pulled out the Chrysler extended warranty and said that the salesmen were not allowed to sell the Chrysler warranty only the finance dept.

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