Niello Audi
Customer Reviews of Niello Audi
Cain Carter Makes it Work!
byon 06/07/2018
I recently purchased an Audi from Niello and was extremely impressed with Cain Carter. He made the whole experience enjoyable (well, as much as parting with a lot of money can be) and I felt that he had our best interests in mind. He is personable, knowledgeable and responsive. Niello is lucky to have him on their staff!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Go See Cain!
byon 06/07/2018
We recently purchased an A6 through Cain Carter at Niello Audi and, although it is an excellent vehicle, Cain Carter was more impressive! Engaging and knowledgeable....you couldnt ask for a better person to sell a car. In addition, his follow-up was excellent. We would be happy buying our next car from Cain, regardless of the brand. Niello is lucky to have him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always going about and beyond
byon 04/10/2018
Niello Audi is truly exceptional. We recently bought our second vehicle there and Cain Carter was our sales rep both times. Cain always goes above and beyond to make sure everything goes smoothly. If you are looking to buy a car, I highly recommend Niello Audi and especially Cain Carter...he makes the processes easy and hassle free, he treats you feel like family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Niello Audi is the absolute best!
byon 04/03/2018
My wife and I recently purchased out second Audi Q7. We have purchased from this dealership before and both experiences were absolutely fantastic! Cain Carter is the best most decent and customer centric salesperson I have ever bought a car from. He has a can-do attitude and is the absolute best! Also, the service is top shelf at this dealership. Scott Bunker is the best service technician I have ever worked with. My wife and I trust him as he is always concerned about our bottom line when advising us on the best course of action. In the parts department Isaac is very organized and communicative on the best options that will work for us. Thank you all so continuing to earn our business!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Audi!
byon 09/11/2017
Had a good experience working with both Kyle and Cain internet sales. They worked with us for well over a few years to make sure we got the car we wanted. They were patient and well informed and made car buying much easier. We are pleased with our purchase! Kyle and Cain work together and there was always one of them to help us. I recommend them highly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Another exceptional Niello experience
byon 11/17/2016
From my husband: Let me start by saying that I really deeply dislike the traditional car-buying experience. In the past, Ive worked with a broker so I didnt have to go to a dealership. Unfortunately the last vehicle I wanted to buy was rare enough that the transaction had to happen through a dealership. My wife has bought her last four vehicles through the Niello dealerships and has told me how amazing the experience was for years. I am now a convert to the Niello experience because of Raz at Niello Audi. Raz is a true Audi lover, which makes him the ideal person to sell them. He was able to demonstrate what the RS5 can do from a place of true understanding, rather than just being a salesman giving me a pitch. He is clearly an Audi fan, which makes him the ideal person to shepherd new buyers through the process. The financing process was smooth and easy with Nicole and everyone stayed late to let us finish up, get the car detailed, and show me the ins and outs of the car. I especially appreciate Niellos second delivery process, which takes into the account that trying to learn everything about the car the day you buy it is unreasonable. You come back a few weeks later and they give you a more in depth introduction to all of the systems; it also gives you the opportunity to ask any questions that have come up during your first few weeks of driving the car. Thank you Raz and thank you Niello for redefining the car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
First Time Audi Owner
byon 06/25/2016
From the moment I walked into Niello Audi of Sacramento I was treated courtiously and professionally feeling no pressure to commit to a purchase. My Salesperson (Pierre) patiently took time to answer my questions (of which there were many). When I finally did commit, Pierre continuously kept in touch with me with arrival date of my vehicle. I am a very happy first time buyer and look forward to future purchases with Niello Sacramento.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing experience!
byon 06/03/2016
Omar and the entire team were extremely helpful! I lover my audi and they had me in aND out really fast! They provided the best service to date for car sales in my experience. Tonya lawson
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Experience Buying a Car!
byon 09/25/2015
I just had the most enjoyable experience buying a car and it's all because of Stan Barney. He worked hard to get us the best deal he could, and it was seamless, easy AND fun! He took the time to go over all the details of the car, did all the set-up work and made sure I had everything I needed to be happy. If you're in the market, Stan is the man to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very pleasant experience!
byon 06/04/2015
This was our first purchase from Niello Audi, and it was a pleasure. Phillip Najera, and the internet sales department bent over backwards to find the right car for us. We test drove a few different cars until finally deciding on a beautiful 2014 A4. Thanks again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellence in car sales.
byon 04/25/2015
Niello Audi was absolutely fantastic to work with. Kyle Fazelian got back to me right away about my online inquiry and throughout the sales process was attentive, knowledgeable and exceedingly helpful in getting the deal done. We were able to handle all the details over the phone and when we arrived at the dealership all of the paperwork was waiting for us. A wonderful homage to the cars they sell, the dealership itself was clean, modern and welcoming. The paperwork took us only 30 minutes or so to complete; it was by far the fastest car buying experience that we have ever had. We were so pleased with the transaction we were back the next week to get a second A3. Due to Kyle Fazelian's effort and the wonderful product Audi offers Niello has a new customer for life. I highly recommend that anyone who has had a bad experience buying a car and given up, go see Kyle. He will make you a believer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Transparent and professional internet sales team
byon 04/08/2015
Excellent overall experience w internet sales team...very professional and transparent..held for me car of my interest with all finances clearly laid out and approval done before my arrival and no surprises after arriving during paperwork completion..enjoyed working with Kyle Fazelian..very clear and attentive to all of my myriad of questioning..after sale, he spent 3 hrs with me in servicing the new technology behind the A6 safety features..never felt rushed to leave
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
get it in writing
byon 08/13/2014
niello is less than honest.i bought 2 cars there and would never use them again. get everything in print.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Dishonest. Caveat emptor!
byon 12/20/2013
I know....a dishonest dealership!? you're shocked. Niello Audi did not disclose service records showing the car which I purchased had tire burns and brake pads, calipers, rotors replaced at 1500 miles! They sent the service record to me 2 weeks after purchase of the car. Service records stated car had appearance of being run on a track. Service department offered new tires but was refused by the sales department. When I asked about previous service the sales person told me it was normal maintainance due to the car being a year old. Evidently Audi's now need completed brake systems replaced after one year!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Niello Audi, Sacramento, CA
byon 11/30/2011
My personal experience at this dealership was excellent. The staff were very professional. They were thoroughly familiar with every model as well as the differences in the year to year changes. I have never seen this at any other dearship over the years. They never "talked down" to me nor did anyone attempt to talk me into something in which I wasn't interested. It was really refreshing to just talk with people about what I wanted and have a good time. I enjoyed the fact that they acknowledged their competition yet so intelligently differentiated their product. The whole process was extraordinarily easy. I am stunned at how simple it can be to attain such a high quality car. The responsiveness and close contact the sales staff kept while waiting for the car to be built was very reassuring. I really apprieciated that no one there created some artificial state between them and myself like alot of dealership salesmen do. It was almost like they weren't trying to sell me at all but just dealt with me like a peer. I felt like they simply have no need to take advantage of anyone so a customer could be forthright about their desires in a car. No games. They seem to want people to respect them enough that they would at least recommend them even if they didn't puchase there. That's thinking in the long term and not on the quick sale. The facility, reception, model specialists, finance specialist, the efficient process were all impressively polished. It all went so smoothly. I wholeheartedly recommend visiting Niello Audi in Sacramento if you want to dispense with pressure or discomfort. I simply have never had such an enjoyable experience buying a car. Of course it helps that the actual car continues to blow my mind on a daily basis! I purchased a 2012 S4.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Sales Experience
byon 04/09/2009
These guys are the best. The Niello company really treats its customers with respect. We recently leased our 3rd Audi through Niello Audi, and they helped us out every step of the way. No pressure; no nastiness, no hassle, and lots of patience. When they didn't have the specific vehicle we were looking for, they located one out of state and shipped it to their dealership in less than a week, handling our prior lease turn-in without any hassle. They did all of this while giving us a VERY competitive price. I have nothing but compliments for the Niello company--a class act all the way!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes