Novato Chevrolet
Customer Reviews of Novato Chevrolet
Owner
byon 08/15/2022
Quick response and solution.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service department was great
byon 02/27/2023
Jacob S. and the entire technical team were able to diagnose and repair my motor issue in a caring, knowledgeable and efficient manner. I was kept informed throughout the entire process and the vehicle is now running like new.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ripped off, had my pickup for 5 days!!!
byon 12/30/2022
I just got robbed!! Was just charged $1057.60 for a front hub replacement, a job which takes 1-2 hours, tops. $713 labor charge. I asked them how they can charge this much, and how long it took, he answered that they do not give out that information. When dropping the truck off I told them I suspected it was the front left bearing. He told me if that was the case then usually both the front hubs should be replaced. So when I received the estimate, I assumed it was for both. I did some looking around, to make sure I was not getting robbed, and most places I found said it should cost around $400- $500 for each side. So, I told them to go ahead. When I picked up the truck, I found out they only repacked one side. I got robbed! When I asked to to explain the cost again via text, he told me they charged $230 for the inspection (loose wheel, up, down, side to side = needs new bearing), I even told them I knew it was the bearing; and another $829 for the repair. Robbed and scammed. You suck guys, how do you sleep at night. On top of all this, it took them 4 1/2 days to give me this evaluation. You guys really suck. I am going to go out of my way to make sure as many people as possible know how you rob people blind
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Owner
byon 08/15/2022
Quick response and solution.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Install new visor
byon 01/09/2022
The visor on the driver side broke. After purchasing a new one I needed help installing it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dishonest sales and incompetent service
byon 05/28/2021
Their sales team is dishonest. They took a deposit for a new car, including configuration and sale at MSRP. When car is finally manufactured and shipped, they raise the price by over 30%, in order to increase their profit. Their service crew is often clueless. Takes days to diagnose, many more days to repair, and when car is picked up, problems remain.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great leasing experience!
byon 10/22/2020
I leased a new 2020 Chevy Silverado from this dealership a few weeks ago. I worked with David Corral in sales and he was very helpful and knowledgeable. Eddie and Zee were great during the financing process and were able to alleviate any concerns and answer any questions I had during and after purchase. This was a very stress free experience. I highly recommend this dealership for your next purchase or lease!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 10/25/2018
Thanks to all the service team of novato Chevrolet for the excelent service , I rate everything over a 100% satisfactory, the courtesy, timely fashion service and the time to explain what was performed at this service to my vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lied to by General Manager (Mark I).
byon 06/21/2011
Bought a new vehicle from Navota in April and paid $500 to have it delivered to Orange County. Car showed up with grease stains,sent pictures to Mark I the General Manager,I was told to have it detailed and send him the bill and I would be reimbursed. I have sent a dozen emails and I get the old "checks in the mail". Have not received check yet and still waiting. It seems $150 is more important to him than a satisfied customer. I will let everyone I know in that area and down here what kind of customer service they have. Going back to FORD!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great service department!
byon 03/16/2011
I had never been to this dealership before since I don't live in the Novato area. But, while visiting my parents who live in Novato, I had problems with my Tahoe not starting. My dad recommended that I have it towed to the nearest dealership which was Novato Chevrolet. I have to say I was quite impressed by how quickly they were able to fix the problem and how friendly everyone was. I'm glad I brought my Tahoe here and would definitely consider going back if I'm in the area again! Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Novato Chevrolet Sales Review
byon 07/31/2009
This was one of the worst dealers that I have been to in a long time. We went because of an advertisement in the paper. When we there, one of the salesmen asked what we wanted. We told them a good newer Chevrolelt. They showed us a beat up Hyundai because we came in one and I like it. My husband was buying the car but they wanted to use my credit. I told them no. They kept going back to the back room and making us sit and wait. They tried to sell us the credit fixer for my husband for $300. I told them that we didn't need it. After sitting around waiting for the high pressure salespeople to keep coming back and trying to sell us things we didn't want, we got up and left. I think that they are very unprofessional and high pressuring. Also, they try to sell you cars you don't want because they aren't worth anything.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
AWFUL CUSTOMER EXPERIENCE
byon 02/21/2008
The worst customer experience I have ever had, I will NEVER do business with this dealershiop ever again and the whole thing has soured me on Chevrolet and GM products. I was ignored, lied to and given the run around, promises made were not followed up on and I was left holding the bag. Avoid this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
