Customer Reviews of Napa Ford Lincoln
Oil change
byon 05/17/2023
Very pleased with friendly service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 05/17/2023
Very pleased with friendly service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Appointment
byon 03/07/2023
I am always pleased with the convenience and service provided by Napa Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 02/21/2023
Easy to make the appointment, job appears to have been done fine (oil change and check-up), and the service technician recommended new tires. The only hiccup was that the tire I selected for replacement wasn't available when I called to schedule the appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Great service
byon 02/15/2023
Competent quick service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer focues sales lady
byon 10/26/2018
I just purchased a new Expedition from Napa Ford, Kaci Griess was super and made the whole process seamless while I just had a couple of cups of coffee. Kaci is highly customer focused and I will come back to see her for my next car. Steve
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worth the drive from San Jose!
byon 02/25/2018
Worth the drive from San Jose! Everyone at the dealership was very helpful and knowledgeable, Found a certified preowned Navigator in really nice condition and negotiated a great deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 01/23/2018
Joy to deal with. "Fordget" your old memories of what buying a car use to be. Friendly non pressure atmosphere with knowledgeable sales people that take the time to explain the features of the car. Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lady Shoppers
byon 01/09/2018
The sales manager KC got the best interest rate for me! He worked all morning to get me approved even though I’m a first time buyer and don’t have strong credit. He showed no judgement and made me feel that I was respected which is rare in the car industry when you’re a woman going into a dealership by yourself without a man. The owner Kevin priced my vehicle to sell and there were several others who came TOO LATE trying to get the car I already claimed. If I had waited a moment longer the vehicle I wanted would have been gone and I would have been up a creek! If you find a car you love don’t wait or Not You will get the deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
NAPA FORD
byon 10/02/2017
Napa Ford has been exceptional every time my family has either purchased a vehicle, traded one in or had one serviced here. I will continue my relationship with Ford of Napa whether it be work trucks, sports cars or your basic daily driver. 100% satisfied customer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 04/12/2017
Great customer service and my oil change on my Ford F150 was completed by in an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
'Lektric Lincoln
byon 04/12/2017
I have dealt with many service advisors over a many years. I cannot recommend Victor Villegas more highly. He is aware of the customers issues and does his very best to solve the problem. I also like dealing with a Ford person, who actually knows more about Fords than I do.. I just had a sensor replaced and I asked him exactly what the sensor did... He explained it to me in terms that I could easily understand. I will continue to have my Lincoln serviced at Napa Ford due to the professionalism of Victor...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/10/2017
everyone was very professional and it was a pleasant experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
No Parking
byon 03/17/2017
I visited this dealer on a Monday afternoon. There was no parking to be found. Why you don't go out of your way to make parking a priority is beyond me. When I asked to see a specific car, they could not even find it in the parking lot! When I expressed my displeasure to a follow up call they tried to blame the saleswoman when this is clearly the result of poor management. To dissatisfied to go back.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Service
byon 10/29/2016
Areli, my service rep, always follow through with all my vehicle needs! Always with smile...she is great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Napa Ford is the Best
byon 10/11/2016
The service was done right and complete on time for less money than the quote.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding
byon 06/01/2016
2016 Ford Explorer. Our service by Peter Haynes and his assistant was wonderful as usual, I couldn't as for a better experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Sevice Center
byon 05/16/2016
Job was completed on time. This is a great service center. They will let you know what needs to be done right away or what can be deferred for a future service. I have been coming here for years and always excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Toga RV Ford Drive train service
byon 04/27/2016
It is very handy to have an authorized Ford dealer in town that can also service our Tioga RV which has a Ford drive train and chassis. I do a lot of the service myself, but there were several things that I felt the dealer could do better. We had them install a new serpentine belt, fuel filter, cooling system flush and recharge and differential oil change-out. They also lubed all the grease points on the chassis and drive train. They did this in one day and their final price was slightly lower than their estimate. I would recommend them to anyone wanting this type of service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Napa Ford Lincoln
byon 04/20/2016
Terrific experience! I bought a 2015 Ford Edge, Jeffery was my sales person. The process was so easy. I have purchased vehicles from Napa Ford before and their consistent great service, customer service and selection of vehicles keeps me coming back. I would highly recommend them to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good shop
byon 04/05/2016
My husband did all the work getting it to the dealership. He had replaced the water pump, radiator hoses, and the engine still had a leak. He brought it in and they repaired a sensor leak on the block and we had it back the same day. We got to make a trip to USC to watch our grand daughter perform a concert. Thanks, Rosemarie Kempton
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding service
byon 04/04/2016
Jason was outstanding, made the whole experience enjoyable, there were no complications despite the fact that I had newly arrived in America, nothing was to much trouble. Everything was done promptly I had a complete run down of the car and it was delivered to the house for me. Fantastic service a real pleasure to do business with. Bob Spooner
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Napa Ford Lincoln is proud to serve drivers across Napa County and beyond with high-quality Ford service, as well as an impressive selection of new and used Ford and Lincoln models. When you want to finance a new Ford or schedule Lincoln service, our Ford dealership in Napa, CA, is here for you.